Direct Line Reviews 27,357

Easy to claim, awesome contractors who had a long journey to reach us. All did a FANTASTIC job apart from the carpet suppliers who cancelled part of the order without consulting us. The fitters were... See more

We had previously used Direct Line for all our cars but changed insurers when we felt our custom was no longer valued. However we recently bought a new car and decided to contact First Direct again. W... See more

I have been with your car insurance for years, but cancelled as l was going to stop driving but changed mind and have now reinstated. As usual very easy with you.

Disgusting service, first of all you get a robot who doesn't understand then when you finally and allegedly get put through to an agent I have waited 17 minutes and counting for a an answer. Once I sp... See more

Not great, I’d insured my car only to find out that my payment had gone through after being told it had. I rang them to see if they’d take the payment over the phone, but they wouldn’t, said I had to... See more

The end result was acceptable. How it was handled was acceptable. However the contact was triggered by an unacceptable price hike, and only when I called to cancel, whilst giving you a chance to corre... See more

I needed insurance fairly quickly as I purchased a replacement car from a main dealer, but my existing insurance had just lapsed. The website was easy to navigate and I had insurance in place in time... See more

The staff at Direct Line were helpful and talked me through the claim process, ensuring all the necessary information was provided. Everything from making the claim to getting the repair work complete... See more

The water leak problem which affected our bedroom was obviously a worrying experience for us.My call to D L brought an immediate response.The leak was repaired by our local builder and thereafte... See more

Direct Line made insuring my house and contents quick and easy. I especially appreciate the fact that upon renewal this year, the premium was substantially lower than last, since premiums usually seem... See more

Everything was handled quickly and efficiently. During the year I had a no fault claim, which was handled superbly. Whilst, probably in common with most other claimants, I was disappointed with the of... See more

You were the cheapest insurance provider for my car via Confused so happy to use you. Process very quick and easy to take out the insurance on line. My previous provider, as per usual, bumped up the... See more

This years House Insurance was considerably cheaper than last year. Even though we had made a claim for my wife’s broken glasses. Everyone we were in contact with were both professional and very help... See more

Often tried Direct Line for Insurance quotes but all too often they were not competitive on price, However this time with home & contents Ins, they seem to offer the best level of cover at a reasonab... See more

Helpful and pleasant on the phone , gave thorough explanation of the policy for me to compare . Also gave details about how to contact her again as I needed to hear back from another quote . Simple an... See more

Dealt with Direct Line for years home and in the past car too My home insurance is competitive only had 1 claim plus partner list he diamond from her engagement ring and a broken pair if glasse... See more

Getting a new car insurance policy was easy enough, and the process worked well. But I also had an existing car insurance policy with DL which I did not want to renew, and this seemed to cause a lot o... See more

My previous car insurance rose quite steeply on renewal, prompting me to look for an alternative provider. Very pleased I looked at Direct Line. The policy provided greater benefits for a little less... See more

Have had a car insurance policy for several years and generally very happy with DL. I recently tried to insure a second car via the website but was refused a quote. But when I used GoCompare, detail... See more

The policy is good and met my requirements. However, when it came to the payment section the website failed time and again and hung the system. I rang the company and they were unhelpful saying that I... See more

The company, D Line , acted in a professional manner throughout the claim - just as I would expect. The claim took too long to complete and the repairers much too long to enter it into their work sch... See more

The ease and professionalism of the call handler who passed us on to the claims department. The claims department guided us through all stages of what we needed to provide to support our claim.

I lost a valuable and sentimental piece of jewellery. Direct Line responded to my claim sensitively and promptly and replaced the item with one so similar that it is as though I never lost the origin... See more

The problem with an online only policy is if you need to check something which you can’t find searching through pages of information. A simple question. Some features you can’t do online/app and have... See more

I spoke to a real person who guided me towards the best policy for my home insurance . Everything was explained in detail and it was my decision on what cover was suitable for me

Got everything I wanted at a lower premium than last year and couldn't find the cover I wanted for the price with other insurers

I was pleased with the on line quote for contents and buildings . I choose the standard cover which hopefully covers my needs. I had been with them previously for car insurance and was their customer... See more

I have to admit Direct line are exceptional. They were quick to deal with my claim, supportive and they chased up work to be done. I found them really efficient, and a breath of fresh air when I was... See more

Been with Direct line for a few years now. This year particularly pleased as my premium had actually gone down. Brilliant.

Everything went well, no problems at all. BUT when I asked a question that was not on the "official list" of questions, the sound of tumbleweed is deafening. Still waiting for any sort of response aft... See more

I had problems with confirming on computer. Each time the code you sent me was not acceptable with my email address. I tried about 11 times and each time it didn't work. All I wanted to know was had t... See more

My needs were listened to . All questions were answered in full . The communication was clearly spoken . The exchange was warm and positive . I was happy with the information which allowed me... See more

We lost almost everthing in a total loss storage facility fire. Our initial claim enquiry was made by phone, where I was reassured, and advised as to what to do next. My first attempt to ac... See more

Slightly more expensive policy than other companies but when it came to a claim I had to make they handled it very swiftly and sorted everything super fast. I was very impressed with their service and... See more

I liked the price quoted. I didn't like the way my problem wasn't resolved. I don't like the fact I still cannot obtain my travel documents

Straightforward auto-renewal. Didn’t have time to look at alternatives and the increased price was not too much more.

I could not get a policy booklet posted to me in hard copy so had to resort to printing my own not a great way to save the planet !!

App is easy to use, everything you need to know at your fingertips Overall cost was better value for money than last insurance provider

The web site was easy to negotiate and straight forward to enter the data. The price was very favourable compared with other quotes. I have been a Direct Line in the past and am pleased to return.

I lost one hearing aid, claimed online . Within a week a phone call from hearing aid specialist and money in the bank in 5 working days. Impressive!

Our renewal was no problem whatsoever.. Once we had decided to stay with Direct Line confirmation of our renewal and the policy documents came through very quickly.

The person I dealt with was extremely efficient and helpful in every way which made everything so much easier for me as I am recently widowed so a huge thank you to your team.

Wrote off the back wheel on my ebike. Sent the details to Tristan who offered me a cash settlement which I was happy to accept. Quick and efficient service all round*****

The sensitive way in which things were handled due to the recent bereavement of my husband.

A LOT of fuss to get a broken windowscreen replaced. They said it would take 2 weeks to get it fixed and drive it to their repair centre in Swansea which was illegal. So I had 1 fitted locally the ne... See more

I have used Direct Line on a few occasions, always found them very competitive and trustworthy.... top company to deal with

The online portal was so simple to follow and got a very competitive price than the one offered by my previous company

Quotation cheaper than last year. Changes in policy notified although not relevant to me. Simple renewal.

I obtained a quote for him insurance on line. The whole experience went smoothly & easily

I purchased the car insurance through a comparison website so was able to choose and compare with other insurers