My mats for Audi Q3 Boot liner did not fit I did not want a replacement as didn’t think quality was good, they do not want to give a refund I have asked several times, now saying a new one will he s... See more
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Firstly, let's get one thing straight – these are not luxury car mats. The underside is just a basic grey fabric with a backing that feels very cheap, certainly not what you'd expect from a premium... See more
Its been a while to write this review as I have been very unwell. I purchased a full set of front and rear carpet stitched covers and I must say I have no issues they came very prompt with instruc... See more
Reading other reviews I must admit I feel like I am the old one however I have to say the Mats I received are very low quality. They’re very light therefore every time I get into the car they get bent... See more
Company details
Written by the company
We offer our customers in the UK the widest selection of luxury car mats. With over 10,000 models, each custom-made with laser precision for a flawless fit and to beautifully enhance your car’s interior.
Contact info
London, United Kingdom
- help@whipmats.co.uk
- whipmats.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 39% of negative reviews
Typically replies within 2 weeks
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Exceptionally poor quality
I ordered the liners and top mats for front and back at £155. Arrived when I was on holiday despite saying it would take weeks. Just opened and I was gutted when I saw them - very poor quality, cheap and nasty...so bad I wouldn't give them away to anyone else. Absolutely nothing like the pictures in the ad where the top striped mats looked bright,thick,plush and sporty these were sparse and dull. B &M or Home Bargains provide better quality products for their shelves- i only wish they did car mats (and they'd be a fraction of the price). Massively disappointed so dont believe their review photos as I did. 😪
Read this article before you order
Bought a set of car mats from this company in January I waited over 2 months for delivery I did everything by the book left them for a week to get all the crease out of them came to fit them but they just didn’t look anything like the photos on there advert .I left them for a couple of weeks and when I removed them the size was totally wrong I got in touch with the company which were very sympathetic to my case told me as it was more than 14 days since I received them they were not able to help me in any way so it’s just tough luck for me as a result they are now in a plastic bag in my loft. I would ask anyone who is thinking of buying goods from this company to think long and hard before buying from this company I am an 80year old man and a bit of a petrol head who is now £100 out of pocket if you own a vw golf mk 8 and want a set of cheap car mats give me a ring ( in may I was offered a free gift if I gave them a 4or5 star rating) needless to say I will not be receiving anything by telling the truth
Follow up to seat covers
Follow up to seat covers i bought from this sham company please do not buy from this crap company .Once they sell to you they are not interested if you complain . The driver seat covers is starting to tear now just rubbish only been 2 months be aware do not waste your money on this rubbish company they dont give a dam .Chinese rubbish.
THIS IS A SCAM COMPANY SELLING CHEAP ILL FITTING TAT , BEWARE !
THIS IS A SCAM COMPANY BEWARE !
Absolute Scam company claiming to make bespoke mats , they are a joke
I bought the full set .
Main floor mats aren’t bespoke and don’t cover whole carpet
Overmats are the cheapest crap I’ve ever seen look like they’re made from old plastic bottles , cheap tat and look extremely flammable
Boot mat isn’t even close to fitting , they don’t have sizes right or anything
Complete waste of money and no telephone so you can’t speak to anyone .
BUYERS BEWARE
Well pleased with the mats, tough but attractive.
I ordered Black and Red stitching Whipmats for my van after reading the reviews and adverts praising the strength and attractiveness of the product. I have to say I was a little dubious when I read they were made for a perfect fit in vehicles including my VW Transporter T5.1.
The mats arrived shortly before my planned 2 week trip to the North of Scotland to complete the NC 500.I was please to find the mats fitted perfectly as claimed. The quality felt good. The following 2 weeks were a good field test for the durability of the mats in the Scottish Highlands. I experienced every weather condition thinkable. Hot Sunshine , torrential rain, mud, hail, high winds. I wore my hiking boots on the mats daily, usually muddy and wet with gravel trod in too.
I've now returned from my venture and cleaned my van inside and out. I washed over the mats and they are as good as the advert... tough and come up like new.
I fully recommend this product.
Emailed to ask if they had a specific…
Emailed to ask if they had a specific set for my car and they assured me they did , ordered a set and they are nothing close to the originals . Avoid and save wasting your money
Save your money
Save your money. Custom fit matts made by a blind person and slide all over the place as the fittings dont even match the car. Waste of £60
They are scammers, do not waste your money
They are scammers, DO NOT BUY from them, they are liars, I have all the evidence to how they scam people, I have ordered for my gle and didn’t it was wrong not even close to match and asked for refund and they don’t do that they don’t even know what is refund policy, this scammers using their own scam policy
Don't waste your money
Don't waste your money, absolutely rubbish, dont fit at all, volvo s90 2020, way too wide, very poor fitment, and made in China not uk. Avoid like the plague.
Hit and miss
Ordered a set for two different vehicles.The Volvo V40 set was ok to be fair,but the Peugeot partner set was totally wrong despite the company claiming to have factory paterns for all makes and models.I sent photos as requested showing the problem and they sent another set,different but still totally wrong,sent them more photos then said they are correct for my year and model,clearly wrong as the photos showed but they refused to put it right.All they gave me was £18 refund.Make your own minds up before ordering from them.I have since heard that these mats might be cheap Chinese imports that they just sell on,can’t verify this so I advise doing your own research.
DO YOURSELF A FAVOUR< WALK ON BY !!!
Pity we cannot minus a review. I ordered front and rear mats. They are nothing like the examples shown in advert videos. They do not fit, the drivers side are totally useless unless I want to have an accident with padal fouling. The sides are doubled over as they are not custom cut. The rear mat hardly touches the places it should and has weird "bunny ears" either side instead of neat fitting corners. A boot floor mat is equally pathetic. All in all I could have done better myself with a pair of scissors and a sewing needle. I have sent photo's, but have been fobbed off with nothing really. Good job I held back on their seat covers or I'd be even more out of pocket. DO YOURSELF A FAVOUR< WALK ON BY !!!
Inferior Whipmats
The rear mats came with a rip in. Sent photos and all that happens is they keep asking for photos. Asked for refund and they don’t want to know. They also didn’t fit properly. Very inferior material and nothing like the material they claim.
If i could give 0 star I would.
If i could give 0 star I would.
Poor quality, nothing like in promotional videos.
Supposed to be custom made for specific vehicles but they literally dont fit anything like they should or how is shown.
Basically these are expensive long car mats.
No response from customer service e mail. I did get response from messenger but nothing back from customer service.
From what ive read the chances of me getting my money back is slim to none at all so chalking this down to experience.
There is even a facebook page now dedicated to the fact that this is scam company.
Don't waste your money
The mats in recieved from this company are absolutely disgrace. They arrived "vacuum packed", squashed into a very small package. The came out of the package totally crumpled. Despite following the instructions of leaving them in a warm room flat for 24 hours to settle and flatten out they are now 2 months on still very crumple. They also do not fit my car despite being advertised as "custom made". I have requested many times a refund and have been told they won't. The CEO replied to my email asking what I would like them to do to resolve the issue. I asked for a return label and a refund. He is now ghosting me. So for the mats I wish I could give a zero star. For customer service a zero star. For the CEO Alfie Jones, I will say this. I want my refund please.
The company asked me to write a review…
The company asked me to write a review which i did favourably for which they would send a free gift! This was not the case I had to provide picture evidence of the mats fitted (why would I buy mats and not fit them) and they said I had to pay £15 postage once I proven myself? Thats not free nor is it without additional requests. That mats themselves got ok but move around after a week which I’ve had to buy double sided tape to try to secure them.
Placed an order for mats for my Lotus…
Placed an order for mats for my Lotus Elise on January 3rd and paid extra to have Lotus embossed on them. First mats didn't fit - massively different shape. Pictures sent Insitu - customer services good at this point and said new ones would be sent out. When these arrived they were different - closer but different shape again and with no Lotus embossed. Took Insitu pictures again and asked for a refund. Two days later 28th March)told I couldn't have a refund as further new mats had been dispatched. Waited a couple of months and had no mats arrived. No formal dispatch notice /delivery courier notification ever received(was with previous two sets of mats). Emailed them repeatedly and had no reply. Fortunately paid by credit card and raised a claim. Got money back yesterday - whole process took 6 months to resolve.
The mats arrived and were badly creased
The mats arrived and were tightly wrapped and badly creased when I opened them. After laying flat for 2 weeks near a radiator they were still badly creased. I emailed help @ whipmats.com, using my hotmail account I used for the purchase, but my email was blocked. I forwarded email to my gmail account and emailed help @ whipmats.com, including pics of all creased mats. Whipmats replied I must fit them and take pictures of them in situ. I refused to fit them as it would imply I had accepted them. Whipmats blocked my gmail account. I got a refund from my credit card. Now whipmats are sending me emails saying I didn't follow procedure and they are now sending the matter to their collections department. It appears I will have to fight them in court. I have my statutory rights and the Consumer Goods Act on my side.
The bootmat I ordered for my Saab 93…
The bootmat I ordered for my Saab 93 convertible was a poor fit (too big), I raised this with the company, they asked for photos and measurements which I gave, a replacement was sent out - exactly the same width as the original. Photos and measurements were a waste of time. I raised this with the company, 8 days later still waiting for a reply - no continuity with who you deal with (3 different people so far).
Easy to order
Easy to order, great communication, they fitted brilliant and look brilliant. People who see them ask were I got them from. Wife wants them for her Abrath 595 , definitely recommend.
Such a great addition to my car
Its been a while to write this review as I have been very unwell.
I purchased a full set of front and rear carpet stitched covers and I must say I have no issues they came very prompt with instructions regarding instillation and unwrapping before intilation.
They come with adequate clips for installation and have found to be very good quality and fit exactly to my specified car.
I will purchase again it I change my car One it protects the original carpet but give your care a more plush feel inside.
Thank you Whipmats for a great service from start to finish
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