Rent A Car Reviews 

When returning the car, the agent complained about the fact that I had not cleaned the car before returning it (!?). I explained that I had never been told that I was expected to clean the car before returning it, and she explained that I could be charged €30–100 for cleaning.

When her supervisor came over, he dismissed her colleague’s claim about the cleanliness of the car, but she insisted and tried to convince him that the car was dirty.

In the end, I was not charged for cleaning.

I will never rent from your company again.

Shocking, absolutely disgusting business. Go elewhere
4 minutes ago...i received the same bullshit response (below).... Goes around in circles...they do not give a rats ass about customer after they screw up.
Steer clear of this mob, trust me !!

Nothing wrong with the car and the rental process itself, but they took the €1400 deposit from my bank instead of taking a hold. It’s now been 4 weeks with many emails to follow up and I have not been reimbursed. The service has been incredibly poor when I have tried to obtain evidence of the transfer back to me and they have sent me incorrect documentation making me strongly believe they have taken advantage and this is fraudulent. Avoid this company if you can and if you do use them, be wary. I am still waiting for payment and will be escalating with relevant consumer bodies and seeking legal advice. Incredibly disappointed and this was a terrible end to our holiday.

Avoid this agency — Hidden fees for normal usage!
​While their lower prices might look appealing, it is absolutely not worth the hassle.
​First, their location is outside the airport, requiring you to walk all the way to their lot, which is already inconvenient when picking up and returning the vehicle with luggage.
​To make matters worse, after 9 days of completely normal driving, they charged me a €70 "cleaning fee" just because there was standard dirt and sand on the floor mats. What makes this even more absurd is that their drop-off lot isn't even paved—it's raw dirt and gravel, so walking on their own grounds to simply taking a video during the inspection and parking the car, naturally brings sand onto the floor mats!
​I have rented cars all over the world and have never been charged a fee to clean basic dirt off floor mats.

UPDATE: In their photo evidence, they even took pictures underneath the floor carpet area after removing the mat. We never removed or moved the floor mats during our entire trip, meaning any dust or debris trapped under the mat was already there before we ever picked up the car! This was a premeditated trap from the get-go designed to fabricate a pretext for extra charges.

​For total peace of mind and to avoid a frustrating experience, stick with more established car rental companies. I will never rent from them again.

Avoid Rent a Car Porto Vecchio

I would strongly advise against renting from Rent a Car Porto Vecchio, Corsica.

We booked a Jeep Avenger through their online booking system, but when we arrived to collect it, we were given a much smaller car. We were told it was in the same category as the Avenger, unfortunately it was simply not suitable for our needs.

After explaining that the replacement vehicle was too small, the only solution offered was a Jeep Renegade at a significantly higher price, which we felt we had no choice but to accept.

When we were shown the Renegade, it was extremely dirty on the outside. We asked if it could be cleaned before we took it, but the staff refused.

To make matters worse, when we returned the vehicle, we were told by a very rude fat lady at reception that we had to pay an additional €145 because the floor needed vacuuming. Given that they had refused to clean the car before handing it over, this was both surprising and unreasonable.

Overall, this was a very disappointing experience with poor customer service, unexpected additional charges, and a vehicle that was not as booked. I would not recommend this company and suggest looking elsewhere for car hire in Porto-Vecchio, Corsica.

Got exactly the car I requested clean, well-maintained, and in perfect working condition. The whole process was smooth and hassle-free, and everything matched the description. Very satisfied with the service overall and would definitely rent again without hesitation.

Worst service ever known!

My experience with your car rental service was extremely poor from start to finish.
The problems began upon arrival: the office was impossible to find and nobody answered the phone. I, together with other customers, waited almost 45 minutes before someone answered, and over one hour before we were finally picked up.
Once at the office, the staff did not speak English, and after another hour of waiting we discovered that some services included in the booking had not been applied. No one was willing to help or take responsibility.
I decided to leave anyway, but after 20 minutes of driving a motor warning light appeared. I tried calling the help desk for more than 30 minutes, with no answer. Since I was still nearby, I returned to the office, where they admitted they had forgotten to reset/update the service indicator. As a result, instead of leaving at 09:00, we only started our trip at 12:30.
At the vehicle return, the staff was polite and completed the check-out correctly. However, the real problems started two months later, when I received a toll fine. Nobody at the rental office had informed me that tolls in Normandy are virtual. I had to resolve the issue myself with the French authorities, with the help of a friend who speaks French. I paid both the toll and the fine due to late payment. Luckily, I paid in October; otherwise, the fine would have exceeded €200.
After six months, I received another unpleasant surprise: your company charged my bank account three times €30, without any prior communication. When I contacted you, I was told this was for “data processing.” This is unacceptable. Had I waited until January, I would have faced another fine of over €200, yet you still felt justified in charging me without notice.
This behavior is unprofessional and unacceptable. I strongly advise other customers not to trust this company. Paying more and choosing a reputable rental company is far safer.

Absolutely brutal customer service. We reserved a car at a given Rent A Car location nearby. Reservation went through and we received email confirmation of the pickup location. Next morning we get an email with a different pickup location mentioned, so we call in to figure out what's up. Turns out the location we reserved has been closed for 2 years (!!) and since it's now within 48 hours of my reservation, they absolutely REFUSE to cancel. There's literally nothing I could have done given that I was only notified of the new pickup location less than 48 hours from pickup. There's no reasoning with these crooks, they're not out to help.

Terrible company. I used RentACar for my trip to Gran Canaria. When I arrived they said they would be waiting for me but nobody was there. Then, they said I had to tell them I was late (They had the booking details and could see it was delayed). They expected me to call them when I was flying to say I couldn't get there in time. Don't use them use another company.

I would never use this company again due to their disregard for child safety. We booked a baby seat for our 10 month old baby and when we picked up the car they had given us a booster seat. We paid 70 euro for the baby seat and it specifically said for babies aged 1-12 months. The booster seat only costs 25 euro for the week so they absolutely knew what they were doing. They have scammed us out of money and used the safety of our baby to do so. When we called up to explain their mistake we were told there was nothing we could do and they wouldn't reimburse us our 70 euro either.

First car hire from a supposedly serious car hire company (enterprise) that has required customer to clean car inside and out before returning. I also see similar complaints below with responses from Rentacar stating T&C’s and extraordinary dirtiness of car. To claim this in my case would be gross dishonesty. The car was returned little dustier than it was picked up. Rentacar then apply a disproportionate charge to clean the car. Also, highlighted that no other rental company at Figari airport made these charges. Quite possibly this is a franchise issue and Enterprise/Rentacar will look at addressing this. Not recommended. If you want to go with this company, I suggest you add the 130 euro cleaning fee to the quoted price, or spend the last 2 hours of the holiday cleaning your car. Better value elsewhere.

I would NOT recommend this rental company to ANYONE.
I booked a hire car INCLUDING insurance on April 13th.
I did not realise I needed a driving license as their website was all in French with no option to translate into English. I do not speak or read French so did not understand this.
They refuse to reimburse me the €146 I paid.
I even went INTO the branch (Arcachon) in person to confirm if I can get a refund and the lady (Centrine) assured me that when the manager came in I would be reimbursed for this.

I have received emails to say the company isn’t liable and will not refund me as it was written on the website…. But in FRENCH! How can a customer coming from the UK and booking with you for the first time know this?

This is a very unprofessional, untrustworthy, non-customer friendly company and I will be taking action further if this is not resolved.
I would like my money back.

Rented a car for a week from Lyon airport. Please make sure you give them a ring once you are at the pick up location. I don't think this has been mentioned in the paperwork but I could be wrong.
Form then on everything was impeccable. I had the fastest check in ever, literally 2 minutes, got a good Opel Astra with 25000 on the clock, check out and transfer to the airport were efficient and quick as well.
Obviously as with any other cat hire company make sure you do your homework beforehand but these guys seem to be honest and reliable.

Unfortunately, my experience with this rental car company was extremely disappointing. I rented a vehicle at a pre agreed price like , but in the end, I was charged significantly more due to an issue that was not my fault.

and during the rental period, the car suddenly stopped working due to a malfunction in the electronic ignition system. I contacted customer support, but instead of receiving assistance or a replacement vehicle, I was told that the repair costs would be my responsibility! Even though the issue was not caused by my negligence or improper use, I was still charged unexpected fees, making the final amount much higher than what I originally agreed to pay.

At no point was it clearly explained why I was being held responsible for a mechanical failure, and the support team was slow and uninterested in resolving the issue. Instead of transparency, I was faced with hidden fees and an unprofessional approach.

I would not recommend this rental car company to anyone looking for reliable and fair service. If you want to avoid unpleasant surprises and additional charges, I strongly suggest choosing a different companyyy!

We got scamed on 180 euros. Malaga airport.
The dealer told me that it was a deposition for fuel if I didn't fill up the reservoar when the car was returned. Which I did!
When I returned the car they told me that I'll get all my money back in 3-10 days.
Now it seams that he sold me an insurance that I didn't needed. I've allready had an full insurance that I pre payed when I booked the car on autoeurope.com.
Warning, warning!!

The airport rental agency ruined the end of our nice holiday in Corsica. The car they rented me didn’t show how much petrol I had put in it. I topped up the tank 3 times before dropping it off (at about 2 litres per time - ridiculous I know but I was stressed because the petrol gauge didn’t register the amount I was putting in). No one was at the agency despite their opening hour displayed at 9am. Our flight was a 10am so I left the agency in good faith, leaving a phone message and my fuel receipts in the car. I got a call after arriving at home, telling me that I was going to be charged for the missing fuel and there was nothing they could do. DO NOT TRUST THIS AGENCY.

We were made to pay a daily premium for winter tyres despite hiring the vehicle in a commune where winter tyres are compulsory between november and march. Then we were hit with a bill for repairs to two minor scratches totalling more than a thousand euros. I doubt these repairs will get done until others have inflicted further damage and paid

Worst experience ever. Do not use this company! I was forced transfer the deposit as they would not accept the card over the phone.
The vehicle was in a catastrophic state and it was not the one we had ordered and confirmed. Although the deposit has been unblocked by the agency after the return of the van, I am still waiting for my money to be transferred back into my account. We are talking about 12 days now when it should have been transferred back right away on the 2nd of August. The agency can’t help as it is up to the accounting department, the management of the company is on holiday and nobody even cares. This is criminal! They are absolutely not entitled to keep the cleared deposit. As I read on the internet I am not the only one experiencing this issue. I wish I had known before, therefore I would like to warn all consumers regarding the unlawful proceedings of the company! If you need to rent a car, go somewhere else and save yourself time and hussle. This incident will have consequences for the company. Believe me. anyone who reeds this and has similar problems make sure you feedback it.

You think you are renting a nice car, but they give you a wreck. Not clean, a lot of scratches and cracking noice from the back weels. This is not professional car rental service.

SCAM! They take the bail

I have pictures with no damage.
Thay invented a damage and they are not giving me my money back.
Scammer! AVOID!