Zara

I would never use this company again due to their disregard for child safety. We booked a baby seat for our 10 month old baby and when we picked up the car they had given us a booster seat. We paid 70 euro for the baby seat and it specifically said for babies aged 1-12 months. The booster seat only costs 25 euro for the week so they absolutely knew what they were doing. They have scammed us out of money and used the safety of our baby to do so. When we called up to explain their mistake we were told there was nothing we could do and they wouldn't reimburse us our 70 euro either.

I've recently had a really poor and unprofessional experience with Yopa in Bristol. The agent showing us around the house knew nothing about it (not even the EPC rating). We had no follow up communication even after we put in an offer. I had to be the one chasing the agents for information and updates which is not the experience we've had with other local agencies. Our offer wasn't accepted however in the past 2 days I've been receiving emails from the yopa lawyers asking me to fill out forms to complete the purchase. My experience with yopa has been that it's very unprofessional with poor communication.

Response to reply: nobody contacted me after I put in an offer and it took for me to call the agent a week later to get some feedback. I was also told that the seller had gone with another offer over a whatsap voice note!

Brought an expensive bed in store June 12th. We were told it would be delivered July 12th which was great news. We then received a phone call informing us the bed would be delayed until August 5th and we would be contacted regarding compensation. Eventually I called customer service who initially said we wouldn't get any compensation. I had to spend ages on the phone, initially was offered £15 and eventually this was increased to £50 compensation. The bed is meant to arrive today so I have used my leave to take a day off work. I've just called customer services again because I wanted to know what time it would arrive. They have just informed me that on 29th July they rescheduled the delivery to August 10th however nobody told us this. I'm so unbelievably angry. I've spent £700 on a bed frame that was meant to arrive weeks ago. I've taken a day off work today to receive the bed. I'm currently sleeping on a mattress on the floor. And now I will have to take another day off work on August 10th to get the bed. I will never use benson for beds again or recommend them.

I am trying to cancel a booking. I have emailed multiple times and have been in the queue to customer service for 2 hours. I am now trying again and I am number 14 in the queue- I will likely be in the phone queue for another 2 hours before it cuts out. Really horrendous customer service!