OK Mobility Reviews 

Waited nearly 2 hours in a queue, man was rude and car badly marked and dirty. Car hire reasonable, but charged excessive amount for insurance- they insisted I had it! Over €600 for 10 days!!

Booked a "Mercedes V Class or similar" There was even a picture of a V Class on the voucher. Despite this I was given a Mercedes T Class.

When queried, the staff insisted it was an equivalent vehicle because it had 7 seats.Staff were indignant, bodering on rude!

The vehicle itself had a broken seat belt. When pointed out to staff, they offered a replacement T Class but with a 30 minute wait for cleaning.

Having spent almost an hour debating the vehicle type and trying out the T Class for space with 3 children and luggage I was forced to pay an extra 100Eu for an upgrade to a V Class Mercedes in order to avoid a long wait in the sun.

Very good staff at the centre. Helpful and polite

Very disappointing experience. I had a confirmed reservation and paid €574 in advance, but when I arrived, they told me there was no car available. This completely disrupted my trip. A confirmed booking should guarantee a vehicle. I was promised a refund, but this situation should never have happened. I would not recommend this company.

Also they don't respond to any mail or any call, until nowi cannot get my refund.

I am extremely disappointed with the service I received from this car rental company. From the very beginning, the experience was far below the standards I expected. Communication was poor, important information was not clearly provided, and the overall customer service was unhelpful and unprofessional.
Several issues arose during the rental process, and instead of finding solutions, the company seemed unwilling to take responsibility or assist in a satisfactory manner. What should have been a simple and stress free experience turned into a frustrating and time consuming ordeal.

As a customer, I expect transparency, reliability, and respect. Unfortunately, this provider failed to meet those basic expectations. Based on my experience, I cannot recommend this company to others. There are many alternatives in the market, and I would strongly advise potential customers to think carefully before taking the risk of renting from this provider.

Overall, this was one of the most disappointing rental experiences I have had, and I will not be using their services again in the future.

had a reservation for a couple of days in granada. roads were closed as there was a red snow storm warning so my flight was cancelled and I couldn't physically be there. still kept my money insisting "we have to follow fare rules"

We made our reservation through Booking (thinking it would be better to use a major company), but it was a disaster. We had arranged an airport pickup for 5:30 PM; we arrived at 5:05 PM and found their shuttle bus. However, the very unpleasant driver and his colleague reluctantly rolled down the window, checked their database, and told us they were having issues with Booking and wouldn't take us. They drove off immediately without an apology or even a greeting. We were left at the airport—stranded and unable to get to a city 150 km away—with two crying young children. We called Booking support, but after waiting 15 minutes to get through, the call disconnected. We ended up having to rent a car from another company right at the airport, which cost more than twice as much. OK Mobility isn't communicating, and Booking isn't being very helpful—just empty words; so far, Booking has only offered to refund the €40 cost of the car insurance. We don't know if we'll get our money back...
I strongly advise against using this company, especially in Athens!

A bunch of scammers.
You take their car online and you think it will be fine ; but additional fees keep adding up, even when you arrive in their store to get your car and you think it’s good, the scam keeps going. I didn’t want the additionnal 150 € insurance, so i didn’t take it online. But i was worth to get it when i got the car : strangely enough, my card couldn’t work for the 1000 € deposit without insurance, but worked for the 100 € one with insurance ! (I had way enough money on my bank account to pay both). How convenient for them.
And no way to cancel when we discovered all of that, when we arrived in the store to get the booked car.

Basically, they are liars who hide the real expenses, the conditions, and don’t care at all about their clients.

Book with them if you want to be disappointed for sure.

It was a horrible and extremely stressful experience at the beginning of our vacation. We booked a car through stressfreecarrental.com, we came to the OK mobility office in Rhodes and they said that they can't rent a car to a 21 year old, even though l put the age when renting the car (they blamed the website and took no responsibility). After arriving at the hotel I looked at the terms and conditions of ok mobility and it’s clearly written that drivers above 18 years old can rent a car (point 17.1 Young Driver). We also had a 24 year old driver, but they claimed that they don't have an available car. They drove us back to the airport and told to look for a car there, which was hard to do at 10pm. We also heard another person fighting over something (they also didn’t want to give them the car, but for a different reason), so clearly our situation wasn’t the only one.

I DO NOT RECOMMEND this company
The car was returned in the same condition as it was collected, with no damage, no accidents, tank full and we purchased full insurance coverage.
We still didn't get the deposit back, after over a month.
I will have no choice but to file a formal complaint with the European Consumer Centre (ECC-Net) and pursue all available legal and consumer protection measures.

DO NOT USE THIS COMPANY IN MURCIA!!!!! They will give you false information about your excess waiver and charge you massive amounts for their own insurance. BE WARNED, I RETURNED MY CAR 2 WEEKS AGO AND THEY HAVE STILL NOT RELEASED MY DEPOSIT!!!!!!!! They are absolute SCAMMERS!!!!!

Used OK mobility at Marseille Airport. Staff were courteous and yes were keen to sell their insurance but were not over pushy or giving a hard sell. Car was practically brand new and pick up and drop off was profesional. Always nervous of drop of and over zealous staff trying to find minor scuffs BUT this did not happen. Quick walk around the car and check of fuel and that was it. Superb really. Would use again and hope for the same experience.

Good personnel and booking process ,I've tried them last year and so I will do this year

Really nice and friendly guy at the service desk who explained everything very well and did a great job.

Good staff, smooth check out

Awful support. No one available one the phone ever. Was calling 2 hours in a row without response

All ok, except gas tank was not full when we got the car - no way to get
refund as I realized that after left from garage

A terrible experience with OK Mobility Athens. I strongly recommend avoiding this company.

We booked a car with OK Mobility and according to our reservation, a shuttle was supposed to arrive every 15 minutes to take us from the airport to the rental location. However, the shuttle service was extremely unclear and difficult to find, and the location information provided was inaccurate, making the whole process even more complicated.

We waited for the shuttle for a very long time. During this time, we tried calling the company several times to get help and information, but nobody answered the phone. After about an hour of waiting with no solution, my father decided to take a taxi to the location where we were supposed to pick up the car. He paid for the taxi and travelled there, only to discover that the location listed on the website was incorrect. After finally managing to find the correct place, another half hour had already passed.

Meanwhile, a shuttle finally arrived at the airport, but our names were not on the driver’s list. The driver tried to help us contact the company, but the service we received was extremely disrespectful. We were told that we arrived after our reservation time and that our booking had been cancelled because we were “late”.

The explanation makes no sense. How can customers be blamed for being late when the company’s own shuttle service did not arrive as promised? We waited around an hour and a half, not 15 minutes. There is a very big difference between those two amounts of time.

The same thing was told to my father when he arrived at the office. Our reservation was cancelled without any proper notification or any attempt to contact us. Later, we discovered that other customers had experienced the exact same situation with the same story: waiting for the shuttle, being unable to reach the company, and then having their reservations cancelled while being blamed for being late.

This company wasted our valuable vacation time, caused unnecessary stress, provided incorrect information, and treated us with a complete lack of respect. A company that leaves customers stranded and then blames them for its own failure does not deserve customers.

Avoid OK Mobility Athens.

The service at Mallorca airport was unfriendly and unhelpful. They insisted on taking a large deposit plus a reserve sum to ensure vehicle was returned with full tank.They tried to push insurance on us, but we had already taken out cover through Booking.com. We accepted that they would take the refundable deposit and were assured the money would be repaid on safe return of car. It was returned with a full tank and in perfect condition. Now, however, six weeks later, they are refusing to repay the 400 Euros owed. Furthermore, they are not answering emails, Whatapps or official complaint forms. 400 Euros is a great deal of money and we are at our wits’ end to get retribution.