DiscoverCars.com Reviews 

made choosing a car hire company abroad much easier

During the booking process, I was asked to provide both my expected pick-up time and my flight number, which led me to believe that any flight delay would be taken into account.

My flight was delayed. Before boarding, while I was still within the time window to amend my booking, I contacted Discover Cars' customer support. I explained the situation and was reassured that there would be "no problem" once I arrived at the Viaggiare rental desk.

When I finally arrived, I discovered that my reservation had already been cancelled because Discover Cars only holds the booking for one hour after the scheduled pick-up time—even though I had already paid almost the full rental amount in advance. I was then told I would have to pay more for another vehicle. When I contacted customer support again, the call was abruptly disconnected.

I fully expect Discover Cars to reply by shifting the blame onto Viaggiare, even if it's not: Discover Cars is the company that took my payment, set the booking conditions, and designed these policies. What made this experience even more frustrating was the inconsistency of their customer support.

My advice is to avoid booking cars through this broker. Paying a little more to book directly with the rental company is well worth, it if it means avoiding situations like this. You will deal with a single company, and receive clear accountability when something goes wrong.

It was easy to book

I really appreciate Amanda’s help and her prompt response.

When i booked it wasnt clear the only way i could make a deposit was with a credit card on my name. Since the credit card was on my wife her name i needed to cancel but i didnt get any refund because the booking was literally one hour within 48 hours. Thats blatent stealing. They did accept the payment from my wife her credit card even though she wasnt the person who booked.

Destroyed vacation!
When my wife two kids and me should pick up our rental car in Milano, they would not accept my fine working card because of company policy. Which have never been a problem before!
So their solution was that i could either rent another car for 1000euro more or i could buy a very expensive insurance, that costs more then renting the car itself. The personal was friendly, but not willing to find a solution. I offered to withdraw cash, make bank transactions or even have another person in the renting papers with another type of card. But they could find a company policy to reject all proposals.
So what should have been a nice vacation, ended as a nightmare because we were ripped off from Discover cars.

Nice experience

Easy, clear and streamlined.

Excellent Experience,easy to book

I conufed a bit dut to the sub items vs ttl amount.. I lost the line meantime (was not equal with my math knoweledge)

I am extremely disappointed with my experience.

I booked and prepaid £691 for a month-long car hire through Discovery Cars. Due to unexpected travel disruption, I was going to arrive late for collection. As soon as I realised this, I did exactly what Discovery Cars advises customers to do: I submitted a message through their Help Centre and repeatedly tried to call their customer service. Unfortunately, I received no response before the collection time.

When we arrived to Alicante the following day, we were still ready to collect the car for the remaining three weeks of our booking but were told the booking for 26 days had been cancelled. They would not release the car and offered no partial refund.

I understand the no-show policy, but I am disappointed that no goodwill solution has been offered despite the length of the booking and the fact that we were still willing to hire the car. I have also requested that my case be escalated to a senior manager for review, but after two days I have received no response.

I have been left in Spain with no car hire for a whole month, with 2 little children and my elderly father in law.

I expected much better customer service and communication from a company that advertises support throughout the booking process.

There are no humans to talk to, and all I get is an email from Brian telling me to have a nice day but offering no solution and not passing it on to anyone senior. I have evidence of the email I send and phone calls I made well in advance of pick up time and this has been completely disregarded. Its appalling! £671 out of pocket and no car for a whole month!