Love2shop cards very limited places to spend, shame as I feel it is a total waste of money. E voucher is best option, still waiting to hear if I can have the card changed to a e voucher of course co... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found the website confusing and difficult to navigate, quite stressful too ! However an email to the company was quickly responded to and assistance offered. Bring back paper gift cards !!
Company replied
I like the fact of a personal service.But in reality the email was not sent, I phoned and was told they would resend, but it still took approx 36 hours to get to it's source. I am reusing the service... See more
Company replied
Customer care team were really helpful and explained how to resolve my issue well, however I feel if the website was easy to use, or the info on the physical card was more clear then I wouldn’t have h... See more
Company replied
Company details
Written by the company
Love2shop is the UK's leading multi-retailer gift card provider accepted at over 100 major retailers with more than 20,000 stores UK wide. Love2shop offers fantastic solutions from personal gifting to business reward programs and incentives. Love2shop has everything you need, from a business rewarding their staff to consumers looking to hit the High Street.
Contact info
20 Chapel Street, L3 9AG, Liverpool, United Kingdom
- info@love2shop.co.uk
- love2shop.co.uk
3.3
Average
37K reviews
Asks customers to review
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Awful!!
Awful!!
My partner suggested we do the park monthly saver for a gift card to spend for Christmas. Exchanged part of this for two vouchers, the website has been down for over 5 days! I’ve asked for my code to be sent to me but had a generic email response saying they are having technical issues. Useless do not use!
November 4, 2026
Unprompted review
Reply from Love2shop.co.uk
Hi Imogen,
Hi,
We’re very sorry to hear about the difficulties you’ve experienced accessing your vouchers, especially at such an important time of year.
Unfortunately, we’re currently experiencing a technical issue affecting exchanges from Love2shop products to e-gift cards. Please be assured that we’re working to restore the service as quickly as possible.
We apologise for the inconvenience caused and appreciate your patience while this is being resolved.
Thanks,
Stacey
Problems after problems with my purple…
Problems after problems with my purple digital card, never showed up on my exchanges for vouchers been ongoing since 8th October now cannot access e gift vouchers which is what they told me to use in the meantime which now makes my card useless as there isn’t many stores I use it in that you use the physical card asked for my money back told I need to call them which is just taking time out my day I don’t have; will never do park Christmas again
October 13, 2026
Reply from Love2shop.co.uk
Hi,
Thank you for taking the time to leave your review.
I have requested further information from yourself so we can call you directly.
We would also like to make you aware that we are currently experiencing a technical issue affecting exchanges from Love2shop products to e-gift cards. Our team is working hard to restore this service as quickly as possible. We sincerely apologise for any inconvenience this may be causing.
Thank you for your patience and understanding, and once again, please accept our apologies for the inconvenience caused.
Kind regards,
Charlie
Terrible
Terrible! Website has been down for over 24 hours so i cant redeem my voucher. No customer service available either. Absolutely terrible.
November 3, 2026
Unprompted review
Reply from Love2shop.co.uk
Hi,
Thank you for taking the time to leave your review.
We would also like to make you aware that we are currently experiencing a technical issue affecting exchanges from Love2shop products to e-gift cards. Our team is working hard to restore this service as quickly as possible. We sincerely apologise for any inconvenience this may be causing.
Thank you for your patience and understanding, and once again, please accept our apologies for the inconvenience caused.
Kind regards,
Charlie
I have redeemed a code for an email…
I have redeemed a code for an email gift voucher but the site had an error yesterday and now it's saying its blocked me. I have tried calling and via their chat but neither person can help me. What a total farce. I am out of pocket and nobody cares. Do not use this company.
UPDATE- SO THEY HAVE HAD A CYBER ATTACK. They haven't acknowledged this in my issue or told me this personally but are advising the businesses that send vouchers. Very poor service.
November 1, 2026
Unprompted review
Reply from Love2shop.co.uk
Hi,
Thank you for taking the time to leave your review. We're sorry to hear about the concerns you've raised and the difficulties you've experienced.
We have requested further information from you so that we can investigate this matter further for you.
We would also like to make you aware that we are currently experiencing a technical issue affecting exchanges from Love2shop products to e-gift cards. Our team is working hard to restore this service as quickly as possible. We sincerely apologise for any inconvenience this may be causing.
In the meantime, should you require any assistance, please contact our Card Services Team on 0344 375 0739, who will be happy to help.
Thank you for your patience and understanding, and once again, please accept our apologies for the inconvenience caused.
Kind regards,
Charlie
This company is absolutely ridiculous
This company is absolutely ridiculous. This is kind of my last chance to communicate with them… I tried to chat to them, no chance; I tried to email them, no chance. Cards redeem never works, buying a different card with their card, never works…. I just hope that they do something if they read this because its totally disappointing! I bought and asda gift card with their love2shop card and when I open the new card only error messages.
November 3, 2026
Unprompted review
Reply from Love2shop.co.uk
Hi,
Thank you for taking the time to leave your review. We're sorry to hear about the concerns you've raised and the difficulties you've experienced.
We have requested further information from you so that we can investigate this matter further and look into this further for you.
Regards,
Charlie
Very quick and helpful response to my…
Very quick and helpful response to my issue by Love2Shop after spending many hours on multiple online chats with the retailer who had failed to successfully refund payment to my gift cards after I had cancelled the order with them two months ago.
November 3, 2026
Unprompted review
What on earth is going on.
What on earth is going on.
Just been informend my card has been spent in a place I have never been???
My e gift card I cannot spend due to technical issues.
The phone number I tried to contact them on is not available???
November 3, 2026
Unprompted review
Reply from Love2shop.co.uk
Hi,
Thank you for taking the time to leave your review. We're sorry to hear about the concerns you've raised and the difficulties you've experienced.
We have requested further information from you so that we can investigate this matter further and look into the concerns regarding the unauthorised transaction.
We would also like to make you aware that we are currently experiencing a technical issue affecting exchanges from Love2shop products to e-gift cards. Our team is working hard to restore this service as quickly as possible. We sincerely apologise for any inconvenience this may be causing.
In the meantime, should you require any assistance, please contact our Card Services Team on 0344 375 0739, who will be happy to help.
Thank you for your patience and understanding, and once again, please accept our apologies for the inconvenience caused.
Kind regards,
Stacey
Not impressed
In a word, "terrible". When you try to exchange your voucher for an e-Gift Card, it is so difficult - why can't they make it easier, and why does it have to be such hard work? Their website focuses on getting people to make new purchases, not on exchanging the gift card they already have. If I could give no stars, I would :(
October 27, 2026
Unprompted review
Reply from Love2shop.co.uk
Hi Kate,
Thank you for taking the time to leave your feedback. We're sorry to hear you've experienced difficulties when trying to exchange your voucher for an e-Gift Card.
It sounds as though you may be accessing the incorrect website. If your voucher has a code beginning with PA, please visit www.love2shoprewards.co.uk. If you have a physical Love2shop card, please visit manage.love2shop.co.uk.
Please also be aware that we are currently experiencing a technical issue affecting exchanges from Love2shop products to e-Gift Cards. Our team is working hard to restore this service as quickly as possible.
We sincerely apologise for the inconvenience and frustration this has caused and appreciate your patience and understanding while we work to resolve the issue.
Thanks
Stacey
Don't buy a Love2shop card
I was given a Love2shop card, unlike other cards this one cannot be exchanged for goods in a shop. I was told to activate the card, I tried to activate it on their website but did not succeed. It is so complicated to activate the card that I have given up. So someone bought a card and because I can't use it Love2shop keeps the money. It is like a scam. Don't buy a love2shop card, it seems you can't buy anything with this card, waste of money
November 3, 2026
Unprompted review
Reply from Love2shop.co.uk
Hi Thierry,
Thank you for taking the time to share your feedback. We're sorry to hear you've experienced difficulties activating your Love2shop card.
We'd like to reassure you that if your card number starts with 633827 38 or 633827 39, your card is already active and ready to spend, so there is no need to activate it.
If your card starts with a different number and you're still experiencing issues, please email our team at **help@love2shop.co.uk**, and a member of the team will be happy to assist you.
Alternatively, you can contact our Card Services team directly on 0344 375 0739, who will be happy to help resolve this for you.
We apologise for the inconvenience caused and hope we can get you up and running with your Love2shop card as soon as possible.
Thanks
Stacey
I was scammed into my purchases by a…
I was scammed into my purchases by a third party 😞
October 13, 2026
Reply from Love2shop.co.uk
Hi,
Thank you for taking the time to write a review.
I'm really sorry to hear that you were scammed. I'm sure this was a very upsetting experience for you.
We would always advise customers to be extremely cautious if someone is asking them to buy gift cards or vouchers but ultimately this is beyond our control.
Please get in touch with us directly as soon as you can to see if we're able to cancel your order.
Thanks,
Sean
Very polite
Very polite, friendly and professional man helped sort my problem. Nothing was too much trouble. Thank you.
October 26, 2026
I would like what I've paid for or a…
I would like what I've paid for or a refund , chasing what I've ordered with no decent customer services is disgusting , would not recommend
October 26, 2026
Reply from Love2shop.co.uk
Hi Tressa,
Thank you for taking the time to leave your review.
We are extremely sorry to hear you have not found our Customer Service helpful.
Please contact us on 0344 375 0739, Monday to Friday, 9am–5pm, and a member of the team will be happy to assist you further with looking into a refund request.
Thanks
Charlie
Constant tech issues!
Get voucher codes from my work for special occasions. The voucher code site has been down for days so cant redeem. Customer service takes days to reply. Been down all over the weekend and within that period, the voucher code has expired! Seems to good to be true for love2shop! Money for nothing!
November 2, 2026
Unprompted review
Reply from Love2shop.co.uk
Hi Leanne,
Thank you for taking the time to write a review.
We're really sorry to have worried you. We're not able to advise a time when the technical issue will be resolved however we can assure you that we're working to restore this service as quickly as possible.
We're so sorry for any trouble caused. We will update you properly as soon as we can if you get back in touch with us.
I have requested your details to ensure the code is provided to you.
Regards,
Charlie
I have over £100 in vouchers that I…
I have over £100 in vouchers that I want to exchange for e gift cards, I have been trying since Friday only to keep getting an error message. Love2shop have acknowledged my messages saying it’s a technical issue but they can’t/wont say when it will be resolved, this is day 4 of me being unable to exchange my vouchers. They have peoples money but customers have nothing to show for our purchases only a email with a link that doesn’t work. Starting to think they are possibly going to collapse hence why they won’t give any timescales for fixing the issue. I won’t be using them again after this and would urge people to avoid and buy vouchers directly with shops. Very poor from such a big company
October 30, 2026
Unprompted review
Reply from Love2shop.co.uk
Hi Nicola,
Thank you for taking the time to write a review.
We're really sorry to have worried you. We're not able to advise a time when the technical issue will be resolved however we can assure you that we're working to restore this service as quickly as possible.
We're so sorry for any trouble caused. We will update you properly as soon as we can if you get back in touch with us.
Thank you,
Sean
Wondering if they have gone out of…
Wondering if they have gone out of business. Tried to activate my gift card and goes into a loop that never activates. This was only bought in summer.
Avoid buying.
November 2, 2026
Unprompted review
Reply from Love2shop.co.uk
Hi Jayne,
Thank you for taking the time to write a review.
Don't worry, we're here to help. Really sorry to hear that you've had an issue when trying to activate your gift card.
Please note that if your card number starts 633827 38 or 633827 39 then this is already active and ready to spend.
If it starts with something else and you're still having the same issue, then please send us an email on help@love2shop.co.uk and a member of the team will be happy to assist.
Thank you,
Sean
I have a gift card and wanted to use it…
I have a gift card and wanted to use it in Hinds Jewellery in Livingston, when I went to use the card, they said they do not accept them as the shop is not set up for it, why are you advertising Hinds jewellery when they won't accept it.
August 30, 2026
Unprompted review
Reply from Love2shop.co.uk
Hi Amanda,
Thank you for taking the time to write a review.
I'm sorry to hear that you were told this. F Hinds is under contract to accept this card and this was likely a training issue at the store you visited.
If you could please email info@love2shop.co.uk with the following information, we can look into contacting the store for you:
Address of the store
Time/date you visited
Name of the cashier (if you made a note of this)
Thank you,
Sean
Taken £50 of my money with nothing to show for it!
What a dismal and utterly atrocious company and website experience.
You have taken £50 of my hard earned money and I have nothing to show for it.
Earlier today I attempted to purchase a £50 John Lewis voucher with my L2Shop gift card balance. You allowed me to add this to the basket and then when I submitted the request a red banner pops up "Sorry .. this voucher is out of stock"
Following this the whole website has crashed and supposedly undergoing "Scheduled Maintenance". Appears to have been like this for most of the day.
I am utterly furious with this appalling and mickey mouse setup.
I advise others to steer well clear of this website it is not worth the hastle or stress. L2Shop I will be exercising my consumer rights and if this £50 balance is not forthcoming in the next 24hrs I will instigate a credit card chargeback!
November 1, 2026
Unprompted review
Reply from Love2shop.co.uk
Hi Pete,
Thank you for taking the time to write a review.
We're currently experiencing a technical issue affecting exchanges from Love2shop products to e-gift cards. We're working to restore this service as quickly as possible.
Really sorry for the inconvenience caused.
Thank you,
Sean
Stay clear if unless you want to lose your money
Absolute worst gift card I have ever received. You cannot just simply use it in a shop like cash. You have to activate it online and add it to your Google wallet which is a faff, but then when that doesn't work your stuck with a card you cannot use. Tried live chat multiple times and doesn't seem to work. Now I've tried to fill the form in to get in touch with love to shop but it keeps sending me an error message back. Beyond frustrated 😡
November 1, 2026
Unprompted review
Reply from Love2shop.co.uk
Hi Lisa,
Thank you for taking the time to write a review.
I'm really sorry to hear that you've had an issue with one of our products. Could you please send an email to help@love2shop.co.uk so that a member of the team can look into the problem for you?
Thanks,
Sean
Just Total utter rubbish
Just Total utter rubbish, doesn't work, can't redeem rewards I've earned doing market research. Total, total scam waste of time company.
I had similar problems when I was given a card for my birthday, just total utter crapola.
November 1, 2026
Unprompted review
Reply from Love2shop.co.uk
Hi Samantha,
Thank you for taking the time to write a review.
I'm really sorry to hear that you've had issues exchanging your rewards. Some of our systems are currently down but should be running again soon.
Thank you,
Sean
Reply from Love2shop.co.uk
Hi Gai,
Thank you for taking the time to write a review.
I'm really sorry to hear that you've had an issue exchanging your gift card or e-Gift card. Our systems are down at the moment, but once their up and running again, if you need any help exchanging your Love2shop product, please email help@love2shop.co.uk and the team will be happy to assist!
Thank you,
Sean
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