Hi,

Thank you for taking the time to leave your review. We're sorry to hear about the concerns you've raised and the difficulties you've experienced.

We have requested further information from you so that we can investigate this matter further and look into the concerns regarding the unauthorised transaction.

We would also like to make you aware that we are currently experiencing a technical issue affecting exchanges from Love2shop products to e-gift cards. Our team is working hard to restore this service as quickly as possible. We sincerely apologise for any inconvenience this may be causing.

In the meantime, should you require any assistance, please contact our Card Services Team on 0344 375 0739, who will be happy to help.

Thank you for your patience and understanding, and once again, please accept our apologies for the inconvenience caused.

Kind regards,
Stacey