Emily Hodges

Customer care team were really helpful and explained how to resolve my issue well, however I feel if the website was easy to use, or the info on the physical card was more clear then I wouldn’t have had an issue in the first place.

Marina did my spray tan (I’m in Essex). She was very friendly and informative, my spray tan turned out perfect for my hen do. Will definitely be using again. Thank you!

I made a photo calendar for my sister. Pretty easy to use and good price on a pre Christmas deal.

Love all of the products that I have tried. My skin looks the best it ever has (I’m 28). I use the eye cream, moisturiser and serum daily (and now the eye roller). I also use the face scrub which I love. Refill scheme is great too & rewards points. Just love how sustainable it all is.

I had placed an order for 2 items and received the email receipt including both of these however only 1 arrived. I was only charged for one thankfully, but it annoyed me that Kurt Geiger hadn’t bothered to email and explain why. It was a present for my Mum’s birthday and it’s not really the customer service I would expect from this popular brand.

I had a very easy experience when BUYING my car however when I had a PROBLEM with my car it was extremely difficult to get in touch with anyone. I rung the Romford store many many times and it went straight to 'voicemail' however it did not actually let me leave a voicemail it just hung up on me. I managed to get through to someone at the general desk a couple of times and asked them to get someone to call me back - this never happened. I then used the online chat system - I then got an email which booked my car in for an 'investigation'.
My mum took the car in as I am a teacher and still in school everyday. On arrival, my mum was told I would have to pay £65 before they could even explain what the problem was (I had only bought my car 7 months earlier and was told I had a warranty). They then said somehing about certain things only being covered by the warranty for so many months but when I read the warranty handbook I could not see anything about this. I know this is probably in the small print somewhere but it would have been much more useful if 1) I had been able to speak to a human in the first placeor 2) the online chat person or the email had told me of this charge. Luckily I have a very good mechanic who I instead took my car too. I refused to pay the £65 as I will not encourage such a ridiculous system.
I just think it is ridiculous that when I wanted to purchase a car I received such good customer service but that when I wanted to discuss a problem I had this awful service.

Very happy with the quick delivery, however it has been almost two weeks since I returned some of the items & have not yet received my money back.