Ignitekeys Reviews 

272
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 226 reviews, reviewers had a great experience with this company. Customers frequently mention that the purchasing process is very straightforward and that ordering software is simple. People also appreciate the excellent service, noting that assistants are helpful and quickly provide working replacements when initial codes fail. However, some people mentioned that response times from customer support were extremely slow and that multiple emails were completely ignored. Others also noted that certain software licenses stopped working shortly after installation or failed to activate entirely, leaving them frustrated. A few consumers expressed disappointment over unresolved issues and a lack of assistance when requesting refunds.

What people talk about most

Product

Clients share ambiguous opinions on product experiences, highlighting both smooth transactions and... See more

Customer service

Users describe positive interactions with customer service, noting that support agents are quick to respond... See more

Response time

Customers consistently note ambiguous experiences with response time. Many reviewers report that the support... See more

Service

Reviewers mention positive feedback about service, highlighting quick support and prompt issue resolution... See more

Order

People report mixed experiences with order processes, reflecting significant disagreement among buyers. Some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I purchased a Windows 10 Pro Retail Key and the initial key I received back won't activate. Sent them an email about this issue and about an hour later, I received a second key. That key acti... See more

Rated 5 out of 5 stars

I purchased a Windows 10 pro activation key for under £3 and received it immediately. When the key turned out to have been used already, I emailed these guys and they got back to me pretty quickly wit... See more

Rated 5 out of 5 stars

Placed order for Office 365, very easy process. I had a small enquiry after, customer service replied to my email promptly and clearly. Highly recommend.

Rated 5 out of 5 stars

I had an issue with my purchase, they dealt with it quickly & efficiently within minutes, then followed up to make sure everything was ok. Can’t ask for better service. Thank you


Company details

  1. Game Store

Written by the company

Here at Ignitekeys.com, we specialize in providing you with the hottest games at the lowest prices. There’s no need to pay full price – our low-cost CD Keys are emailed. Awesome games, console top-up cards, and expansion packs, all available at the most competitive prices in the Industry!


Contact info

3.9

Great

TrustScore 4 out of 5

272 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(272)

272 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

First key didn't work

First key didn't work, however they provided a working key quickly when I reached out. I would have given a 5 star review due to this, but the subsequent harassing for a review has soured my opinion.

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

Loved the service

Loved the service! First key did not work but customer service was able to provide a substitute in a couple of hours (on a Saturday) that worked perfectly. Great company.

August 15, 2026
Unprompted review
Rated 1 out of 5 stars

this site sucks..

this site sucks... game key takes 3 days to arrive on email. 1day after i contrakt the support of cancellation and refund. now i stuck with the product. so lame... danm gamekey shop no instant delivery... never here again. take my 20 bucks.

Solved got refund today.

August 16, 2026
Unprompted review
Ignitekeys logo

Reply from Ignitekeys

Hello!

Thanks for sharing your experience! We can help you solve this situation. Please create a ticket my emailing us on:

Support@ignitekeys.com

In case you have already generated a ticket, please provide us with the order ID.

and if your problem is "Solved" do update the review.


Regards,
Team Ignitekeys

Rated 1 out of 5 stars

bought Office 2019 for mac

bought Office 2019 for mac
they just gave a code , no download link or anything or steps to download
support is very slow responding
contacted Microsoft support and the told me that i cant activate it so now its like a waste of money
waiting for the customer support to refund ..

August 17, 2026
Unprompted review
Ignitekeys logo

Reply from Ignitekeys

Hello!

Thanks for sharing your experience! We can help you solve this situation. Please create a ticket my emailing us on:

Support@ignitekeys.com

In case you have already generated a ticket, please provide us with the order ID.

and if your problem is "Solved" do update the review.


Regards,
Team Ignitekeys

Rated 1 out of 5 stars

Code they sent did not work they sent…

Code they sent did not work they sent me a new one and it still didnt work I was forced to purchase a code from another place because customer service took so long to respond they do not seem to care about customers

August 15, 2026
Unprompted review
Ignitekeys logo

Reply from Ignitekeys

Hello!

Thanks for sharing your experience! We can help you solve this situation. Please create a ticket my emailing us on:

Support@ignitekeys.com

In case you have already generated a ticket, please provide us with the order ID.

and if your problem is "Solved" do update the review.


Regards,
Team Ignitekeys

Rated 5 out of 5 stars

Great value, and great support.

Bought a Windows 11-Pro key from them at an incredibly low price.
There was an issue with the key, but much to my surprise, they responded to my enquiry instantly, and replaced the key with a working one.
Very good support and great value.
I am a happy customer :D

August 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with the customer…

Great experience with the customer service. Bought Windows 10 Pro retail key. The first code didn't work, emailed them with screenshot of the error. The response was within 24 hours, they sent another code and it worked. Super!!

August 13, 2026
Unprompted review
Rated 1 out of 5 stars

This in not a good review

The reviews didn't look too bad so I purchased software. I paid the money but was not supplied the software. I reached out to their support. Lots of excuses - it was already sent in an email - check your spam - check other inboxes - it is linked in your account - on and on. I never did get the software so I asked for a refund after 10 days. It has been another 20 days and still no refund. Totally got taken by these guys

July 10, 2026
Unprompted review
Ignitekeys logo

Reply from Ignitekeys

Hello!

Thanks for sharing your experience! We can help you solve this situation. Please create a ticket my emailing us on:

Support@ignitekeys.com

In case you have already generated a ticket, please provide us with the order ID.

and if your problem is "Solved" do update the review.


Regards,
Team Ignitekeys

Rated 1 out of 5 stars

The key provided did not work

The key provided did not work because it had been redeemed previously. Support was of no help and accused me of lying in that I had redeemed it myself (it was a .jp account which had previously redeemed the code).

I would recommend not using this company as looking through their trust pilot history they seem to have had a number of issues with keys not working for and subsequently ignoring customers. I should have read the reviews more carefully, and I hope that this review saves you the time and money of dealing with this company.

They also take a long time to respond, do so very briefly, and very unsatisfactorially.

I took the matter up with my credit card company.

August 3, 2026
Unprompted review
Ignitekeys logo

Reply from Ignitekeys

Hello!

Thanks for sharing your experience! We can help you solve this situation. Please create a ticket my emailing us on:

Support@ignitekeys.com

In case you have already generated a ticket, please provide us with the order ID.

and if your problem is "Solved" do update the review.


Regards,
Team Ignitekeys

Rated 1 out of 5 stars

Tried to get CC licence account

Tried to get CC licence account. Not working. The support is super slow and pretending that they don't understand what's goingon

June 19, 2026
Unprompted review
Ignitekeys logo

Reply from Ignitekeys

Hello!

Thanks for sharing your experience! We can help you solve this situation. Please create a ticket my emailing us on:

Support@ignitekeys.com

In case you have already generated a ticket, please provide us with the order ID.

and if your problem is "Solved" do update the review.


Regards,
Team Ignitekeys

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