Mohammed Kawsar

I purchased a Windows 10 pro activation key for under £3 and received it immediately. When the key turned out to have been used already, I emailed these guys and they got back to me pretty quickly with a new working key. No questions, no fuss, great service! 👍

I reviewed Rydiqo.com and pointed out fake Trustpilot reviews on it's site, plus a claim of 4.9/5 on Trustpilot.

Nothing has happened so far to remove Rydiqo from Trustpilot, despite Rydiqo's actions being in breach of current UK legislation, which came into force on 6 April 2025. The law explicitly bans fake reviews, hidden incentivised reviews, and misleading review information, giving direct enforcement powers to the Competition and Markets Authority (CMA).



Following response from TP

So despite being made aware of all the information needed to resolve the issue, TP will not be acting unless a 'formal' concern is raised. Excellent!

Well so far, it's not been a very good experience. I ordered an e-bike based on what was stated in the listing particulars, only to notice quite a few issues from the images. I decided the bike wasn't for me, so tried to cancel the purchase....and that's when I began to realise there was something seriously wrong.

Within 1 hour of the purchase, I tried desperately and without any success, to reach Rydiqo via it's Live Chat service. I even tried a different browser and a mobile phone when it failed to load. No error message, it just does nothing! So I ended up submitting an e-form, which states it could be 24hrs before a response!!

I then tried messaging the seller, citing all of the issues with her listing. My messages appeared in the chat box, but there's nothing to say these had been received by the seller.

I wish I'd read the 1 star reviews on here before I committed to a purchase. Rydiqo seems highly dubious and somewhat unscrupulous.

On it's website, it claims 4.9/5 from 199 verified reviews, but when you come to TrustPilot, the rating is 3.3 from 7 reviews!!!! And if you run a search on TP, there's only 1 Rydiqo, and none of the reviews on the Rydiqo website, claimed to be from TP, are on there.

ADDED FOLLOWING RYDIQO's RESPONSE

ORDER NO. 1086. I have the order confirmation and, following my GENUINE TP review, a refund and order cancellation.

The CEO of Rydiqo also blocked me on LinkedIn after I tracked him down and posted the review on Rydiqo's page.

Had a quote from 1st Central (ref FCT6028419612FC) and for some strange reason, the payment system was rejecting my card repeatedly, despite there being available credit and the card being suitable for use per details on the 1st Central website.

I had previously used the webchat, which was an intolerable experience. They keep you waiting for ages, and then drop you off the chat without notice. If you do get through to an agent, they're not the most helpful and lack basic etiquette.

So I called the customer service no. and got through to an agent. Initially she said she couldn't help, but when I explained I just wanted to pay for my daughter's insurance policy, she complied. We went through checking some details and it transpired they'd used my contact information instead of my daughters, which we then changed. The 'DODGY' part was when I added the named driver's telephone no. The agent said the new premium was £100 higher! I clarified that I had included the information in my quote, but as the telephone number was missing, it was apparently considered a change, and they had to requote!

I asked how a telephone no. affected the risk level on an insurance policy, and why I had to pay £100 for the privilege of adding information at the quote stage, I was given the stock 'computer says so' line. Despite my attempts to ascertain what possible danger/risk a telephone number could pose in regards to a car insurance policy, I was given nothing further.

I've passed the matter to the FCA as there's definitely something unscrupulous going on.

Quick, efficient, accepts crypto, and gives you a cheeky McVities Gold bar with your order 😀
Orders are packaged well and emails are frequent in updating the status of these.

I took my (pretty much) dead HP Envy to these guys and they managed to get it started, and were spot on with their diagnosis in about an hour. They quoted £90 to replace the dysfunctional HDD with a new 240Gb SSD, a fresh install of Win 11 and even re-pasted the dried out thermal paste from the processor.

Turnaround was a couple of days and everything now works perfectly.

Parking at Utilita. Staff wouldn't allow me to park in an area that was under concrete stairs.
I later asked if they could freeze my subscription as I'd be on leave for a week....."No".
They're only there to make money, by hook or by crook. Customer care is non-existent!

Bought a mattress through Wowcher. The listing stated 7/10 on firmness scale but it was like 3/10 when I received and tried it. I waited over a week to allow the mattress enough time to acclimate too. The springs were absolutely rubbish. I could've rolled the mattress back up by hand!

What's worse is that when I pointed out the issue, I was met with a load of excuses and demands for unnecessary information. I was then told I'd have to pay for the return! This despite the mattress being different to how it was described.

AVOID AVOID AVOID.

Following a response from the merchant:

A child can literally press the mattress together. It's cheaply and poorly made and this unscrupulous company is using platforms like Wowcher to make it almost impossible, and certainly undesirable, to return an item that clearly does not meet its description.

As if 7/10 is a subjective rating! You can literally walk into any bed retailer and it's the same.

Doesn't save your booking information if you used an affiliate. Instead, you have to use your email address and enter a code that's only valid for 24 hours. It's such a faff. Really ruins the experience.

Trip.com also tried to charge me £193.50 pp (nearly £600 for 3 passengers) to change flight times after our original flight back was changed by the airline. The airline did this for free!

From being 45 minutes late arriving at Gatwick, resulting in nearly 3 hours late departing, to arriving in Santotini over 90 minutes late, to not bringing any luggage from Gatwick, to then not updating the missing baggage case, to then delivering baggage that was damaged beyond repair.

Staff (not on the plane) are generally rude, sarcastic, or just mean. They love 'catching people out' and clearly don't care about reviews.

OUTBOUND: Uncomfortable coach. Loud driver's mate who literally told all passengers to be mindful of others and then had the most loud conversation with the driver....ALL THE WAY FROM BIRMINGHAM TO GATWICK. They throw your luggage about and are generally quite curt.

INBOUND: We arrived 20 mins early so tried to get an earlier coach back to Birmingham. The driver was trying to be funny but came across as a total ass. He said I'd have to get my ticket changed at the desk if I wanted to get on the earlier bus. I went to the desk and they said £55 to change the ticket! I already paid £55 for my tickets when I originally booked. I went and asked the driver why we couldn't get on the earlier coach and he said it was a busy route and there may not be enough seats. WHY THEN, WAS THE GUY AT THE DESK HAPPY TO CHARGE £55 FOR A CHANGE OF TICKET?

After an avoidable 90 minutes wait, our scheduled bus arrived. I informed the driver that our luggage had been damaged by the airline, as he insisted on loading the baggage to the coach himself. The response I received was "do you wanna drive the bus aswell?". Not wanting to give him any excuse to refuse carriage (which I'm sure these guys do all the time so they can swindle passengers), I reiterated that my intention was simply to make him aware of the damage. His second response was "don't tell me how to do my job and i won't tell you how to do yours". This is how the employees of this company talk to paying customers!

Never using this horrid service ever again!

PS - We stopped at Oxford bus station for about 10 minutes so I stepped out for a vape. The driver came over and apologised for his previous behaviour, citing some earlier issue which had left him annoyed. Apology accepted, but it shouldn't have happened in the first place. He then went on to explain the 16:20 coach could have accepted my wife and I, at the driver's discretion, and without a formal (chargeable) change request.....

Item ordered on 16th May has yet to arrive. Sent them a message asking for an update days ago.....still to hear from them.

UPDATE: I did receive a response to my message dated 05.06.24 on the same day; in my junk folder. The email stated the item was out of stock and therefore delayed in dispatch, but the fact still remains that no contact was initiated by Kenco spares to inform me of this.

I'll have to wait and see if it turns up on the 2nd attempt.

Ordered frames that turned out to be too small. Contacted G4U through webchat and not only did they send replacements without charge, but they said I didn't need to return the previous lot. Instead, they suggested I donate them to a charity.
Like totally 0 hassle service.

Found a deal on their website and booked it on 14.01.23. The FAQ's state the booking may take up to 48 hours to confirm and if after this they're unable to, I should be contacted within 72 hours. A deposit was charged immediately and shortly after, and email with a confirmation and ORDER REF (not BOOKING REF) arrived in my mailbox, stating my order was 'pending'. It's now 18.01.23 and since that initial email, I've only had one other email on 16.01.23 at 6am, stating it can take up to 72 hours to confirm a booking.

It is IMPOSSIBLE to speak to someone at this company. The number on the credit card transaction is disconnected, and the one buried in the FAQ's, doesn't allow you to speak to a human being unless you have a BOOKING REF. The bot (Sandy) is non-existent or certainly not in an intuitive location, and is the only alternative for those without a booking ref.

I decided to cut through the rubbish and filed a claim with my credit card company. Whilst these cowboys sit around with empty promises of a booking confirmation, I could just rebook the whole thing myself using skyscanner and booking.com. I only came to loveholidays because it would essentially be a package deal and therefore better protected but seriously, be your own agent and just book it all yourself.

I expect now, that someone will offer to call me to resolve this matter.

18.01.23 - The reply below really says it all. No phone call, but a reply here and no explanation as to what's happening. If you're reading this LoveHolidays, can you just issue a refund and I'll go elsewhere. You've not even met your own service standards.

Easy to use website. Have never had any issues so can't comment on their issue resolution performance yet.

I have emailed them twice now as they sent me a voucher code for a retailer that seems to have gone bust. If they had even bothered to acknowledge that I'd contacted them, I might have thought otherwise, but they clearly are only interested in getting money from my purchases. Time to switch to another provider I think, which is a shame as I've been with Quidco for a few years now. I guess the true test of a good organisation, is how they respond to you in times of difficulty.

Other than the poor delivery service from Hermes, which is no fault of the retailer, I was more than happy with my order. It was well packed and included a 50ml vape juice which was a nice surprise. I'll definitely be coming back to this site.

I had a rogue claimant tell her insurer that my wife had apparently hit her car and driven off. RIAS called me to inform me of this and said that they would need to verify that there was no damage to my car, and arranged an inspection visit.

A few days after the visit, I received an email telling me that I had to pay a £25 admin charge for a change to policy. When I enquired as to what the charge was for, I was told that it was for changing my wife's profession from housewife, to courier!

I explained to RIAS that my wife was employed by Hermes, who provided business insurance cover at a charge of 55p per day, a fact that appears on their employment portal. Given that her policy didn't require amendment, I couldn't understand why the inspector had relayed this point back to RIAS without checking the facts with my wife.

I'm now at a point where I'll be writing a letter of complaint to RIAS as they point blank refused to refund the charge. This, after all of the drama with the rogue claimant, and guess what? They have yet to decide on the matter, despite there being no damage to my car. To add insult to injury, the customer service rep explained that I was guilty until proven innocent! I might as well walk down the street and pick some poor sods car at random, say they hit my car, and make a claim! Heck, I'll add a couple of personal injuries too for good measure if that's how it works.

The livechat option is pointless because despite their DPA validation, they aren't able to amend or cancel a policy. Furthermore, the service is always busy, so you spend 20-30 mins waiting to be told ' phone the number'. I mean what's the point of the livechat then?!?!

In any case, I have now phoned the number about a dozen times. Every time I call, the IVR goes through the options and ends with 'you may now make your selection'. Regardless of the option chosen, the call then terminates.

Policy no. SSP276400020069 and all I wanted to do was to terminate the auto-renewal as I'm in the process of selling the property.

Order no. 20171228189664S - A 43 inch Samsung TV, which was collected and returned to RGB over a week ago at the time of writing this. They've stopped replying to my emails and haven't told me anything else since. I paid using paypal and funded the transaction with my credit card so I'm confident I'll get my money back. I'd just prefer to avoid the aggravation.

If you can help it, pay a little extra and go to somewhere with a better reputation. Good after sales care is worth it, trust me.