home24 Reviews 

Die shoppen was gut

Smooth shopping experience, whether buying or returning and best prices.

So far everything that I bought from there is good quality and as shown in the website

It was easy to find what I was looking for.

!!!!!!!!!!

Simple and easy to order, until now the shopping experience was excellent

I recently had an experience with Home24 that left me quite disappointed—not because of a payment issue, but because of how it was handled.

Due to a typo in my email address, I didn’t receive an invoice for an order I had received. That part was ultimately my mistake, and I acknowledged it and paid the amount.

However, the way customer service handled the situation was unnecessarily frustrating. During a phone call, I was told “we are in Germany, so we speak German,” which came across as dismissive rather than helpful. My original inquiry was in English, and instead of finding a workable solution the interaction felt unprofessional.

What was even more disappointing was the follow-up communication, where my experience of the call was dismissed rather than acknowledged. At no point was there a simple, human response like “we understand the situation” or “we could have handled this better.”

I work in a client-facing role myself, and I understand that mistakes happen on both sides. But good customer service is defined by how those situations are handled—not by assigning blame or sticking rigidly to process.

In the end, I paid the invoice and closed the case, but the overall experience has negatively affected my perception of Home24. I hope this feedback is taken constructively, as there is clearly room for improvement in both communication and customer care.

awesome service. thx

Hectic website...

Looks realiable, good choice, low but okay discounts

Perfect product is very nice, easy process

Good quality and good prices, would recommend to frends and family

1A!!!!!!!!

Very bad quality of product coupled with dubious after sales service.
A 500 euro table's foot broke with normal usage within 16 months of usage. Their reply?

"In your case, the damage can only have been caused by one of the following possibilities:

external influences
certainly unintentional, but nevertheless inadequate care
improper use of the item"

What an absolute farce in the name of service. Stay away from them.

Surprised and disappointed.
I ordered a few things. Two pieces of one shelf were broken when I opened the box. I reported it immediately and sent pictures by opening the box. I had to write three times to the company. After more than a week, I get a very short answer without any explanation: "Your return request has been rejected for order 1025122019-B"

To your answer: "Bla, bla, bla" It was "Dein Team von home24", which rejected my complain when I informed that the shelf you sent was broken. Only when I said I would send back all the furniture I bought from you, you decided to replace the parts. It took me more than a month and a lot stress to finally assemble the shelf.

Easy buying