I love Home24! I’ve ordered many items from them, both online and from their store in Düsseldorf. Great selection of products, quick delivery and excellent service. Everything has always been top! One... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I never got my question about the product answered because I had to ask the Marketplace seller. That was a pain in the butt to figure out, so I'm just going to order the product, and if it turns out... See more
We bought a house and have been trying all the shops around munich. Finally we realised that home24 is the best choice for us after many terrible visits to the shops and online orderes. Their custome... See more
Fair. I ordered a wall lamp a few weeks ago - it took them 3 weeks, but otherwise the product is fair. Only Bemol was on the delivery - they left it in the hall downstairs, on the floor, while there... See more
Company details
- Furniture Store
- also in
- Bed Shop
- Garden Furniture Shop
- Lighting Store
- Living Room Furniture Store
- Sofa Store
About home24
Written by the company
Möbel einfach online kaufen, ganz bequem von zu Hause aus – der Onlineshop home24 macht's möglich. Egal, ob edle Designermöbel, Möbel im Industrial-, Skandi- oder Landhausstil oder elegante Wohnaccessoires – das umfangreiche Sortiment von home24 bietet für alle Einrichtungswünsche eine Vielzahl an Wohnideen. .
Einfach schön einrichten. www.home24.de - Große Auswahl an Möbeln, Lampen und Wohnaccessoires - Persönliche Beratung, online & vor Ort - 30 Tage Rückgaberecht
Contact info
Germany
- home24.de
4.5
Excellent
93K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super easy and handy 🤩🤩
October 27, 2026
Information
October 18, 2026
Super easy.
October 16, 2026
Perfect 10+
October 7, 2026
Simple purchase process
September 25, 2026
I bought something for my office and…
I bought something for my office and there were tones of variaty of high quality things, that made my Choice difficult.
September 23, 2026
☺️☺️☺️☺️☺️☺️☺️☺️☺️😉
September 22, 2026
I never got my question about the…
I never got my question about the product answered because I had to ask the Marketplace seller. That was a pain in the butt to figure out, so I'm just going to order the product, and if it turns out that they mis-advertised the product, I'll return it. It was also annoying that my credit card would not auto-populate. Not sure why.
September 21, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
An absolute nightmare — the worst online shopping experience of my life
Buying from Home24 was hands down the worst online shopping experience I have ever had. They shipped a wardrobe to me twice, and both times the delivery was incomplete, and full of errors. I finally reached my breaking point. An order that was supposed to be a fast 3-to-4-day delivery turned into a two-week nightmare, ending with me returning everything and canceling the order entirely just to make it stop.
Here is what happened: the first time, one of the boxes was damaged in transit and Hermes returned it directly to Home24. Despite this, Home24's customer service kept stringing me along day after day, telling me to "just wait, the package is arriving." After a week of that, they finally offered to urgently ship a replacement wardrobe. When the new one arrived and I finally got ready to assemble it, I realized they completely forgot to send Box 1 of 3. Instead, they sent me two copies of Box 2 of 3.
Seriously, if even one single thing goes wrong with an order from this company, be prepared for a total disaster. I cannot overstate how terrible this experience was.
September 17, 2026
Unprompted review
Reply from home24
Hello Mehdi,
thank you for your review.
Thank you for bringing this to our attention. We sincerely regret the inconvenience caused and would like to apologize.
As we do not have direct control over the delivery process, we kindly ask for your patience. Should your shipment fail to arrive, our customer service team will, of course, ensure a satisfactory solution for you. In the meantime, you have opted to return the item.
Thank you for the trust you have placed in us.
Best regards,
Sandra Scholl from home24
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.