DPD Local Reviews 

87,502
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 45,849 reviews, reviewers had a great experience with this company. Consumers consistently praise the delivery staff for being exceptionally polite, friendly, and always willing to help carry heavy items directly to the door. Buyers truly enjoy a smooth and reliable process where packages generally arrive safely within the expected time window, making overall satisfaction quite high. However, some customers also noted frustrating instances where drivers failed to knock or left sensitive packages outside on the pavement instead of safe places. A small group of reviewers reported that deliveries occasionally went to the wrong address or arrived late with damaged contents.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service, with many praising punctual arrivals, helpful drivers,... See more

Staff

Customers had positive experiences with staff, frequently highlighting friendly, polite, and helpful drivers... See more

Service

Users describe positive interactions with service, highlighting that everything goes smoothly and drivers are... See more

Product

Reviewers highlight ambiguous aspects of product, showing mixed feelings about their orders. While some... See more

Order

Customers consistently note ambiguous experiences with order fulfillment and delivery. While some consumers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

9 out 10 . Out of about 50 deliveries there has only been one that let me down ( James ) went to the wrong address and caused me a problem with the phone company that I cancelled the phone because of... See more

Rated 4 out of 5 stars

Good service, driver was using both brain cells , 1 to breath other to walk so wasn't able to converse or seem interested in a conversation. Grunted, pointed, took a picture and left...

Rated 5 out of 5 stars

Always good. Know where we are. Sometimes leave at the wrong house close but that’s ok. We thought we’d lost a delivery recently but it turned up and customer service were v responsive. Thanks for all... See more

Rated 5 out of 5 stars

DPD is definitely the best courier in the UK at the moment. The tracking service they offer through their website/app is second to none and makes life so much easier when you’re waiting for a parcel.... See more


Company details


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4.2

Great

TrustScore 4 out of 5

88K reviews

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4.2

All reviews

(87,502)

43,731 reviews in the last 12 months

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Rated 1 out of 5 stars

Awful

Awful
Goods not delivered on the day or specified time
Claimed it was delivered
Fake signature
& time
Goods taken back to depot
Claiming didn’t know where we were
Despite DPD delivering to us hundreds of times before in the last 20 yrs
We are a business
Appalling service

August 24, 2026

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