Agria Pet Insurance Reviews 

12,770
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,946 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and customer service team for being exceptionally friendly, knowledgeable, and supportive when handling various policy queries and everyday questions. Many consumers also highlight that claim processes are handled efficiently and professionally, bringing genuine relief and reassurance during stressful veterinary situations. Some reviewers were not happy with the difficult automated phone system, noting that it takes a lot of time and patience to finally reach a human contact. A few other people also mentioned experiencing frustrating communication issues regarding required policy documents or specific claim details.

What people talk about most

Staff

People report positive experiences with staff, describing them as consistently friendly, helpful, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting staff as knowledgeable, helpful, and... See more

Service

Customers consistently note positive experiences with service, highlighting helpful and polite staff who take... See more

Claim

Clients share positive opinions on claim experiences, highlighting knowledgeable customer service... See more

User experience

Customers had positive experiences with user experience, reporting an excellent and straightforward process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wonderful service today from Kieran and Michael. Efficient, informative and kind! Very patient when processing my new cat policy and made sure I was fully informed of what was covered etc. A payment f... See more

Company replied

Rated 5 out of 5 stars

Very friendly customer service, I had applied online & contacted them for a name change they had suggested going over my application which it turned out had a couple of errors this could have caused m... See more

Company replied

Rated 5 out of 5 stars

Riina has been fantastic and empathic. As well as looking at our claims as a whole. Everyone we have spoken to over the last few weeks has been fantastic and lovely and we feel like weve made a reall... See more

Company replied

Rated 5 out of 5 stars

Aways a five star experience with Agria, everyone i speak to is so friendly and helpful, and can not do enough to give you all the advice you need to support your furbabies. The best cover I have ev... See more

Company replied


Company details

  1. Pet Insurance Company

About Agria Pet Insurance

Written by the company

Agria Pet Insurance: Lifetime Pet Insurance

Written by the company

We only offer Lifetime cover
We believe it's so important to get the right policy for your pet, which is why Agria only offers Lifetime cover with up to £20,000 vet fees cover.
We’re here when you need us
Our customers get access to expert advice 24/7 via video call with the Agria App, so help is always on hand if you are worried.
Trusted by pet owners
That's why over 90% of our customers renew every year - based on all Agria Pet Insurance renewal data from 1 October 2023 to1 October 2024.
We pay 98% of claims*
And we can pay your vet directly, so you can focus on your pet. * Based on all Agria Pet Insurance claims received between November 2023 and May 2024.

Contact info

4.8

Excellent

TrustScore 5 out of 5

13K reviews

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4.8

All reviews

(12,770)

2,760 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent, no issues at all , also this is our second dog we have had with Agria. They are very friendly and great to deal with when things go wrong wouldn’t be without. Nice one agria

July 31, 2026
Rated 4 out of 5 stars

Insurance choices are not easy to work…

Insurance choices are not easy to work out..especially when its an 8 week old puppy... who 'may' in years to come do some part time beating on a shoot. It seemed Agria would cover for this. Time will tell on how helpful and suitable the policy is.

July 31, 2026
Rated 5 out of 5 stars

I wish I could rate Michelle higher!

I wish I could rate Michelle higher!
She was patience, compassionate, and thoughtful thought the difficult process of a phone call back and forth between myself and the veterinary practice. Beacon Vet Care, in Cornwall, withheld my cat from me for over 12 hours as proof of my insurance policy was not enough for them and they demanded verbal confirmation; Michelle was extremely patient throughout each conversation and made efforts to calm me and was all round just a wonderful, professional, and lovely human to deal with.
Thank you SO much Michelle x

September 5, 2026
Unprompted review
Rated 3 out of 5 stars

renewals

renewal price was a joke.
no claims made by me.
went online and found a much better price with Agria with the same information as the renewal.
why do you rip customers off in this way, you should offer the best deal always and not have customers go round the search engines to easily beat your renewal quote

August 5, 2026

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