I switched to Animal Friends after been with Sainsbury Pet cover for 10 years. Unfortunately my Dog Betsy became ill and needed various tests and scans. Animal Friends have been brilliant. They have... See more
Company replied
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My vets let me down with a claim, they submitted incorrect information which was holding up treatment. Got in the phone to animal friends, who said they'd contact the vet to rectify. I came off the... See more
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Straight forward claims process because it could be done directly from the vet. Very fast to receive outcome of claim. Large amount not covered but I appreciate that is the same for ALL insurance co... See more
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Whenever I call animal friends the person I have spoken to has met my needs. It could be a simple can you tell me if a certain thing is covered by the insurance or how I go about completing a claim.... See more
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Company details
About Animal Friends Insurance
Written by the company
Animal Friends, providing trusted insurance to protect the nation’s pets.
- Multi-award winning pet insurance
- FREE 24/7 vet video consultations for dogs and cats
- Fuss-free claims
- Over 1 million pets insured with us
- Founded to support animal charities
Animal Friends was founded in 1998 with the sole aim of creating a better life for every animal. We provide pet insurance that also give back to animal welfare charities and conservancies. Since then, we have donated more than £9 million to over 830 charities, with each policy bought helping us to continue improving the lives of pet and wildlife around the world. We’re proud to be wildly different.
Written by the company
Contact info
No.1 The Crescent, Solstice Park, , SP4 7QA, Amesbury, United Kingdom
- 0344 55 70 300
- info@animalfriends.co.uk
- www.animalfriends.co.uk
4.6
Excellent
54K reviews
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Excellency service for our pet past and present been with you about 17/18 years…
Prob been with you about 17/18 years you took good care with our first boxer spud and now with Luna his daughter she has arthritis you have been brilliant paying out towards her medical needs never had a issue I recommend you to my friends and cannot fault you in anyway thanks for being a top dog insurance
July 23, 2026
Always settle claims promptly
Always settle claims promptly, kept up to date, works directly with vets through pawtel
July 23, 2026
We have had so many problems with our…
We have had so many problems with our Cavachon involving 5 operations . Animal friends have been absolutely brilliant . Would highly recommend them .
July 23, 2026
Always hlepful
July 23, 2026
Claim for my dog
It was good to speak to someone who explained how I could make a claim for my dog. Within a few days I was contacted to say whether I was entitled to a claim which was accepted and received payment into my bank account a few days later. So quite satisfied .
June 30, 2026
Every claim we have submitted has been…
Every claim we have submitted has been done in a timely manner. Also the staff are friendly and compassionate
July 23, 2026
May use AI-assist with repliesRead more
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The service has been good however the…
The service has been good however the price has increased to £75 per month almost double from 2 year ago £40. The response to claim via Vets has been good. It now cost considerably more to insure my dog than my house and contents.
June 25, 2026
Reply from Animal Friends Insurance
Hi Susan,
I’m sorry to hear that you are unhappy with your renewal premium.
Our Underwriters take a number of factors into consideration when annually reviewing our premiums, which include, but are not limited to: a pet’s age and breed, any health conditions associated with the breed, where the pet is living and vet fees in that area, as well as any claims history.
If you would like to discuss your premium with our team, they are available on 0344 557 0300 between 09:00-17:00, Monday-Friday.
Kind regards,
Becky - Animal Friends Insurance
Your staff are very helpful from the…
Your staff are very helpful from the start, they guide you through the process. The payment is also very quick. I cannot fault you in any way.
July 23, 2026
Reply from Animal Friends Insurance
Hi Maria,
We are so pleased to hear this, thank you for your review.
Best wishes,
Becky - Animal Friends Insurance
Also prompt and helpful.
July 23, 2026
Reply from Animal Friends Insurance
Hi Emma,
We are thrilled to hear this, thank you for your review.
All the best,
Becky - Animal Friends Insurance
Recommend Animal Friends pet policies
Have insured or dog with Animal Friends for the last 9 years. Have had several claims over the years and no issues getting the money back. It does get more difficult once your pets get over 8 as you have to pay your claim fee and then 20% of the claim so gets very expensive. It doesn't help that vets fees are getting higher and higher.
July 23, 2026
Very good service pays within a few…
Very good service pays within a few days, never had any problems with them !
July 23, 2026
Always professional and helpful and…
Always professional and helpful and friendly and prompt. Excellent service
July 23, 2026
Fantastic insurance
Fantastic insurance.
Instant claim payments
Affordable insurance
Vet help available
July 23, 2026
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