Everypaw Reviews 

Very easy website to use and after looking at Confused.com I felt the cover I would get from Everypaw together with the price was something the other companies could not provide.

An easy to navigate website, the insurance from Everypaw offers exactly what was required, and a reasonable price that won’t leave you worrying how you will afford it.

I've put the money in the bank and they haven't taken payment pho ed them and it's a robot that doesn't help you would been nice to speak to a human

They cancelled my policy for my cat for no good reason.
it’s fine, she is now registered with rspca insurance who offer double the coverage than that what everypaw do and it’s an animal charity which I don’t mind paying

Do not insure your pet with everypaw.
Any visit to the vet will be deemed as a pre-existing condition and no claim paid, no matter how minor the visit.

Very disappointed with this pet insurance. Within weeks of taking out the policy, my cat became ill. I was then told that routine vet consultations and prescribed medication were not covered.

My vet has since recommended an ultrasound scan and provided a letter confirming that the procedure is necessary. However, the insurer says they cannot tell me whether the scan is covered until after it has been carried out.

Even if a claim is accepted, the payout is limited and subject to the excess and an additional percentage contribution from the policyholder, which significantly reduces the amount you can recover.

I requested a full refund as the policy did not meet my expectations, but was only offered cancellation of the policy.

In my experience, this policy provides far less cover than many pet owners would reasonably expect. I would strongly recommend reading the terms and conditions carefully before purchasing.

Very pleased with the policy coverage, and their claims service is excellent. The time from approval to payment is very quick indeed compared to previous companies we have used.

Really easy to start the insurance quality service

Excellent service

25% year on year policy increase.

They have you trapped, and they know it. You can't leave, as you would lose cover. It's a legal scam. They ask you to ask to discuss, and literally tell you there is nothing they can do. If you do have to claim the excess and the extra the vets charge for using an insurance company mean you are paying a small fortune anyway. Don't waste your time. It's a rip off. Follow up: I did call them to query and see what could be done, nothing was the answer. Pay what we demand or leave "but we warn you pre-existing conditions wont be covered". they know they have you trapped, they don't care.

My claim took 7 stressful weeks to process.

My original claim seem to be lost in the abyss. 80 minutes of phone calls to Everypaw to try get this sorted. It was a small claim of £112. My claim dissapeared from the portal after two weeks.

I felt fobbed off from the very start, asked to 'call again tomorrow' or a ' file error' something wont open. Half of the staff I spoke to had no clue relaying messages from the claims team to myself to tell me what was needed. Every week I was told you had all the information needed and to wait 5 working days for me to then call and be told you have missing information. This happened over and over like one big loop, I got the information sent over straight away every time but over and over I was asked to wait 5 working days at least 5 times! It became a joke! I was told you had missing information from the vets several times when this was not true, they had been lost at your end.

The vets sent all the information needed but yet you kept asking. In the end I had to cut out the middleman and send all the invoices and history directly to you and ask you to acknowledge receipt of them every time.

Why did it take 8 weeks and 80 minutes of phone calls! I was on hand to get the information you needed straight away! Your staff were not being clear.

How did it go so wrong!? A formal complaint has been put in, I received the payment for the claim in the end but so much of my time and effort was put into doing your job!

Pinnacle Insurance you suck.

Lifetime Cover but only up to £500 can be paid out per condition..

Make sure you check this before you have an unforeseen £6k bill for emergency surgery and they only pay out a portion of it despite the vet entering the full claim.

Zero loyalty to customers and prices adjust at short notice.

I haven't had to use them as yet🤞🤞. But purchasing insurance for our dog was easy. The cost played a big part but the insurance we got covered everything we might need.
Everything was fully explained.

Easy to use, good value. Great customer service

First time making a claim for my dog it was so straight forward on the app and a very quick decision so glad am with every paw took all the worries away will highly recommend this insurance company could not fault

After my last insurance was doing up by £50 per month for a eleven year old dog it was time to find another company, I found you and saved over £55 and amazing cover.

Absolutely brilliant my first pet insurance had some treatment for my 1 st dog they paid me out within 3 days and rang them and they we're very helpful highly recommend

The true truth about any Insurance Company is when you have to put a claim in. After seven years our lovely boy Emi suddenly started drinking excessively and after blood tests he was found to have very high calcium levels indicating possible Cancer. Everything happened so quickly and after being diagnosed with Lymphoma he became so ill and within two and a half weeks from him seemingly being healthy and well, our house is now so empty and we cannot believe what has just happened.

After just one call to Everypaw we were just advised to go onto the Paw Portal to make a claim. Just a few basic details and from then on, they were fantastic. Quickly paying out the initial cost and then again after we had to say goodbye to Emi, which was the hardest thing we have had to do.

We then received a lovely card from the Everypaw Team with condolences for our loss, which was a lovely and unexpected touch.

I cannot thank and praise Everypaw enough and if you are looking for a value for money Company who will look after you at the worst possible time with no fuss, then look no further than Everypaw Pet Insurance.

When we do get another dog, which I know we will, we will definitely be using Everypaw again.

Thank you

I chose Everypaw for my beloved pet Ruby as it covered everything we wanted for her. When she sadly passed 18/4/26 Everypaw made sure everything went smooth between the Vets and themselves. We were kept up to date with everything regarding insurance. And to top it all we received an absolute gorgeous sympathy card for Ruby. Brought tears to my eyes. We have another dog and wished we could have registered him but due to a pre existing condition we couldn’t insure him. Anyone looking for cover don’t go past Everypaw. Thank you once again.