Agria Pet Insurance Reviews 

12,770
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,946 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and customer service team for being exceptionally friendly, knowledgeable, and supportive when handling various policy queries and everyday questions. Many consumers also highlight that claim processes are handled efficiently and professionally, bringing genuine relief and reassurance during stressful veterinary situations. Some reviewers were not happy with the difficult automated phone system, noting that it takes a lot of time and patience to finally reach a human contact. A few other people also mentioned experiencing frustrating communication issues regarding required policy documents or specific claim details.

What people talk about most

Staff

People report positive experiences with staff, describing them as consistently friendly, helpful, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting staff as knowledgeable, helpful, and... See more

Service

Customers consistently note positive experiences with service, highlighting helpful and polite staff who take... See more

Claim

Clients share positive opinions on claim experiences, highlighting knowledgeable customer service... See more

User experience

Customers had positive experiences with user experience, reporting an excellent and straightforward process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wonderful service today from Kieran and Michael. Efficient, informative and kind! Very patient when processing my new cat policy and made sure I was fully informed of what was covered etc. A payment f... See more

Company replied

Rated 5 out of 5 stars

Very friendly customer service, I had applied online & contacted them for a name change they had suggested going over my application which it turned out had a couple of errors this could have caused m... See more

Company replied

Rated 5 out of 5 stars

Riina has been fantastic and empathic. As well as looking at our claims as a whole. Everyone we have spoken to over the last few weeks has been fantastic and lovely and we feel like weve made a reall... See more

Company replied

Rated 5 out of 5 stars

Aways a five star experience with Agria, everyone i speak to is so friendly and helpful, and can not do enough to give you all the advice you need to support your furbabies. The best cover I have ev... See more

Company replied


Company details

  1. Pet Insurance Company

About Agria Pet Insurance

Written by the company

Agria Pet Insurance: Lifetime Pet Insurance

Written by the company

We only offer Lifetime cover
We believe it's so important to get the right policy for your pet, which is why Agria only offers Lifetime cover with up to £20,000 vet fees cover.
We’re here when you need us
Our customers get access to expert advice 24/7 via video call with the Agria App, so help is always on hand if you are worried.
Trusted by pet owners
That's why over 90% of our customers renew every year - based on all Agria Pet Insurance renewal data from 1 October 2023 to1 October 2024.
We pay 98% of claims*
And we can pay your vet directly, so you can focus on your pet. * Based on all Agria Pet Insurance claims received between November 2023 and May 2024.

Contact info

4.8

Excellent

TrustScore 5 out of 5

13K reviews

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4.8

All reviews

(12,770)

2,760 reviews in the last 12 months

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Rated 4 out of 5 stars

So far so good

It’s been good so far. The setting up of the account went smoothly. The videos and tips on email are really useful. Not had our puppy hamper as yet so hopefully that will arrive soon.

July 27, 2026
Rated 5 out of 5 stars

Very helpful guidance in setting up the…

Very helpful guidance in setting up the policies.
We had occasion to seek advice from the online veterinary service provided with the policy and that was excellent too.
Cost of the premiums has not been excessive and the coverage is good.

August 3, 2026
Rated 5 out of 5 stars

Agria for me are the best insurance for…

Agria for me are the best insurance for my dogs . Great customer service team who are helpful, caring and professional. I have been with them for over 18 years. They make the commitment to cover your pet if they get an illness that continues through out their lifetimes. This happened to my dog Tilly she has epilepsy, It’s good to know she will always get the treatment she needs and Agria has got me covered.

July 14, 2026
Rated 5 out of 5 stars

I have kept a hearing dog that didn't…

I have kept a hearing dog that didn't manage to qualify due to a spinal issue & the staff at Agria made the transfer very clear & easy. The staff were also very friendly & you didn’t feel like you were being rushed in making decisions.

August 3, 2026
Rated 5 out of 5 stars

Very helpful

Very helpful, answered my questions with very straight-forward and reassuring advice.

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely experience

Michelle was very helpful and personable, really nice to speak to someone who didn't sound fed up or in a hurry to get you off the phone. Actioned my request quickly and accurately and took time to explain some things to me that I wasn't aware of. Altogether a lovely experience!

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

Super quick and helpful

Super quick and helpful. Shane was kind, very easy to talk to and to the point. I accidentally insured my horse with them twice for the year and they’ve sorted the refund with no issues

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

Charlotte was very helpful indeed

Charlotte was very helpful indeed. She was knowledgeable, efficient and an absolute pleasure to speak with. She answered my questions perfectly and is without doubt a great asset to Agria.

September 1, 2026
Unprompted review
Agria Pet Insurance logo

Reply from Agria Pet Insurance

Hello,

Thank you so much for your wonderful feedback! We’re delighted to hear that Charlotte was so helpful and that you found her knowledgeable, efficient and such a pleasure to speak with. 🐾

It’s fantastic to know that she was able to answer all your questions and provide such a positive experience. We’ll be sure to pass your lovely comments on to Charlotte — she’ll be thrilled to hear what you had to say! Thank you for recognising her as a great asset to Agria.

Best wishes,

Molly
Customer Service Team

Rated 5 out of 5 stars

Excellent simple to use and easy to get…

Excellent simple to use and easy to get a quote

August 1, 2026
Agria Pet Insurance logo

Reply from Agria Pet Insurance

Hi Joanne,

Thank you so much for your lovely feedback! We’re delighted to hear that you found the process excellent, simple to use and that getting a quote was so easy. 🐾

We really appreciate you choosing Agria to help protect your pet!

Best wishes,

Molly
Customer Service Team

Rated 5 out of 5 stars

I think that they are the best one to…best quality

I think that they are the best one to go for as they cover everything that you need

July 31, 2026
Agria Pet Insurance logo

Reply from Agria Pet Insurance

Hello Linda,

Thank you so much for your lovely feedback! We’re delighted to hear that you feel Agria is the best choice for your pet insurance and that our level of cover provides everything you need.

Thank you for choosing Agria to help protect your pet — we really appreciate your trust!

Best wishes,

Molly
Customer Service Team

Rated 5 out of 5 stars

Moved my second dog to Agria

Swapped my second dog to Agria as the annual price was really good for the level of cover in comparison to the renewal price with my old provider.

I’ve not had to make a claim yet thankfully but my experience so far has been excellent.

July 31, 2026
Agria Pet Insurance logo

Reply from Agria Pet Insurance

Hi Cheryl,

Thank you so much for taking the time to share your experience. We’re delighted to hear that you found our pricing competitive and the level of cover offered made the decision to move your second dog to Agria an easy one. 💙

It’s wonderful to know that your experience so far has been excellent. We hope you never need to make a claim, but if you do, we’ll be here to support you and your dog every step of the way. Thank you for choosing Agria!

Best wishes,

Molly
Customer Service Team

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