steve

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Becky

Dear Steve,

I’m very sorry to hear about your experience. This is certainly not the level of service we aim to provide. We take your feedback seriously and will address this issue with our delivery team to ensure it doesn’t happen again.

Kind regards,
DX Express

Hello Steve,

Thank you for your five star review. It's great to know you're happy with the service provided.

Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!

Thank you,
Richard.

D&G Team.

Thank you for your feedback, and I'm really sorry to hear about the delays and inconvenience you've experienced with your order.

It’s understandably frustrating to have placed an order on 17th November expecting it to be dispatched by 2nd December, only to find out it’s now scheduled for 19th December – especially as this was meant to be a Christmas gift. I also apologise that you had to spend 25 minutes on the phone and go through the process of re-ordering and requesting a refund.

Please rest assured, we always aim to dispatch orders in line with the estimated dates provided at the time of purchase, but occasionally delays can occur due to stock availability or high seasonal demand. We're very sorry this wasn’t proactively communicated to you.

If your order is now scheduled for dispatch on 19th December, it is still possible for it to arrive before Christmas – but we understand that this cutting it close is not ideal. If you’d like us to check the delivery method or provide tracking once it ships, please contact our customer service team, who will be happy to assist.

Thank you again for your patience, and we truly appreciate you giving us the opportunity to resolve this.

Thank you for the review, we're really pleased you found Freightos an easy and reliable site to book and manage your shipment. Wishing you continued smooth shipping.

Hi Steve, I'm sorry to hear this and understand your frustration. I’d like to get this sorted out for you and make sure it doesn’t happen again. We're unable to respond via X at the moment but we are still available on Facebook. Please send us a private message on Facebook using https://www.facebook.com/messages/t/100465485648. My team and I will then start looking into this for you immediately. Thanks, Shahzana

We're delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.

Thank you for your review! We're so pleased your shipment went well and you were updated regularly. We hope all your shipments go as smoothly as this!

Hi,

Thank you for your positive feedback. We’re glad you enjoyed the service you received from us.

If you need anything else from us please don’t hesitate to drop us a line or speak to one of the pharmacy team.

Ezekiel,
Pharmica.