AM

Annie Mayne

United Kingdom

Reviews

Review of InPost UK

Rated 2 out of 5 stars

On this occasion let down

I love this service but just on this occasion I didn't receive my items. It was very frustrating to see on the app the item arriving at the box unit but then taken away! I think the boxes were full each time but I was unable to transfer delivery to another local Inpost unit and therefore my delivery was in limbo for three weeks! I couldn't even refuse it during this time and have it sent back for a refund! It did eventually go back to the retailer as I didn't collect as too late for my holiday

May 23, 2026

Reply from InPost UK

Hi Annie, sorry to hear about your delivery experience. We're working on improving our locker availability and transfer options. For immediate assistance, please contact our support team at help@inpost.co.uk. Thank you for your patience.

Review of Moonpig.com

Rated 5 out of 5 stars

Guaranteed delivery

I order most of my cards from Moonpig now as guaranteed delivery and on time! Royal Mail have taken up to two weeks to arrive, embarrassingly late and too expensive to send!

June 21, 2026

Reply from Moonpig.com

Thank you for leaving a review. We value your feedback and would like to understand more about your experience. If you could contact us with the details of your concern via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can.

Review of Cotton Traders

Rated 5 out of 5 stars

Stylish sandals that go with every…

Stylish sandals that go with every outfit and very comfortable too. I also ordered from many other companies and Cotton Traders arrived well before the rest!

July 31, 2026

Reply from Cotton Traders

We are so pleased to hear that you find your new sandals stylish and very comfortable! It's also wonderful to know that your order arrived so promptly.

Review of Gtech

Rated 2 out of 5 stars

No refund for obviously faulty dangerous item

My 86 year old mum purchased a GTech grass trimmer. Although it was 45% charged on arrival mum tried to fully charge it but found the plug became really hot and when she pulled it from the socket it fell apart almost melting! I contacted GTech for a refund as a dangerous fault but after saying they would offer a full refund they refused as a few days over the 30 days refund policy! She had no reason to use it before during the heatwave as no grass to cut! They did immediately send a new plug which is far superior to the one originally provided which makes me wonder if there was already an issue but mum won't use it now as lost confidence

August 10, 2026
Unprompted review

Reply from Gtech

We’re very sorry to hear about your mother’s experience and completely understand why she has lost confidence in using the trimmer following the issue with the charger.

We’re also sorry that you feel let down by the way your refund request was handled. We appreciate that, given the circumstances, the product may not have been used within the initial 30-day period.

We take reports of charger and electrical issues extremely seriously, and we’re pleased that a replacement charger was provided promptly. We would, however, like the opportunity to review the concerns you have raised further and ensure they are properly addressed.

Please contact our Customer Service team with your order details so we can look into this for you.

I apologise for any inconvenience caused.

Review of Safestore

Rated 5 out of 5 stars

Signed up today to rent two units

Signed up today to rent two units. We arranged to meet Sarah who went through the rental thoroughly and efficiently. Access to own units is via personalised app and looks easy to use and secure🤞🏻

March 4, 2026

Reply from Safestore

Hi Annie, we're happy to hear that the rental process was thorough and efficient. We appreciate your feedback and hope you find the app easy to use too!

Review of InPost UK

Rated 5 out of 5 stars

Easiest and most convenient courier to…

Easiest and most convenient courier to use for me as many collection points in my area!

February 13, 2026

Reply from InPost UK

Thank you, Annie, for your 5-star review! We're thrilled to hear that our collection points are conveniently located for you.

Review of FatFace

Rated 5 out of 5 stars

Great service and quality item

Smooth and fast service. Lovely item and good price!

January 22, 2026

Reply from FatFace

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Review of Evri

Rated 1 out of 5 stars

Where are all my deliveries???

Still waiting for two separate Evri deliveries. Both two weeks delayed and many excuses on tracking system and showing both are going back and forth I have no clue where they are or when I will receive them

January 14, 2026

Reply from Evri

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Becky

Review of InPost UK

Review of InPost UK

Rated 5 out of 5 stars

So easy to use!

So easy to use!

November 23, 2025

Reply from InPost UK

Thank you, Annie, for your kind words! We're thrilled you find our service easy to use.

Review of RAC Car Insurance

Rated 5 out of 5 stars

Excellent service and great price

Excellent service even though concerned no customer service phone line! After paying for the year I realised id forgotten to add claim from a few years ago but got straight through online to Danielle who amended my policy and informed me there was no increase! Insurance was also over £200 less than my previous provider and I have newer car!

October 23, 2025

Review of The Craft Company

Review of ao.com

Review of Custom Gifts

Rated 4 out of 5 stars

Updated review

I have updated my review as now happy with the resolution over an error by company. Just a shame customer services dismissed my original complaint and took two months for me to get to speak to someone who actually understood my issue. Thank you Sam for your professional and helpful emails. By the way, the deckchair is of really good quality and we love it!

November 30, 2021
Unprompted review

Reply from Custom Gifts

Hello Annie,

Thank you for leaving a review about your order and I'm so sorry to hear you've had a bad experience with us here at Custom Gifts.
We are continuously working hard to improve our customer experience to ensure these sort of things don't happen and I'm very sorry to hear you've had this experience with us.
We would love to hear from you to get the opportunity to make things right as we want all our customer to feel valued here.

If you'd like to get in touch with us, we'd love to hear from you.

Hello@customgifts.co.uk
01522 699 933