Gtech Reviews 

Original model supplied was faulty.Telephoned CS who apologised & immediately arranged collection of faulty product at same time as delivering replacement.Excellent service hassle free.

Based on the fact that I have tried and tried and tried to get an update. I am struggling without my ATF036 cordless handheld vacuum.

Please help!

The email trail of my issue sent to support@gtech

I raised a problem 18 August 2026 - 08:32. I have provided details in full as requested by yourselves on the same day, 18 August 2026 - 15:55.

Nothing further from GTEC.

I asked for an update on Monday 31 August 2026 - 07:24. I received an auto response the same day 31 August 2026 - 08:24.

48hrs + and still nothing. This is unacceptable and inconvenient.

Now 4 September 2026 and still nothing. It gives me no please in going to such lengths to try and get a response however, Gtech's acknowledgement, adherence to their own emailed 'reassurance', standards are poor and disappointing.

Please provide an update.

used AI in their advert, obviously instead of paying human creators.

Purchased the GTech air fox in November 2025. Stopped working in February 2026. I requested a full refund but was told because I’d had it longer than 30 days they could only offer an exchange, which I accepted.
The replacement stopped working (same problem as the first one) in April. I did demand a refund but was told because my original purchase had been more than three months ago I could only have another replacement or an exchange for something else. They then arranged for another air fox to be delivered without my knowledge, it was only because of an email I received from the courier company that I knew.
I emailed the courier company telling them not to deliver the item, I also informed all my neighbours not to accept a package on my behalf.
Gtech got the message and recalled the item.
I then contacted CAB who informed me that Gtech were in breach of the Consumer Rights Act 2015 and I was fully within my rights to have a full refund. They advised I contact them with my request for a full refund allowing them 14 days to acknowledge my request. This acknowledgment came on 30th July 2026 with the collection of the broken product arranged for 3rd August 2026.
I received an email on the 11th August informing me that my refund will be sent to my bank account within seven days.
It is now 5th September 2026 with no sign of a refund and all my attempts at contacting them are ignored.
So I no longer have a product that was actually worthless and less than a year old and also was a very expensive experience as I have had to purchase another vacuum.
I will be taking this further as I’m very tenacious but all this is exhausting when I’m well within my rights as a consumer.
A truly awful company to deal with. Not only their products but their service too.
Purchase at your own peril.

What a fantastic customer service. Contacted them this morning with an issue with a recent lawnmower purchase. A lovely person called Barbara answered my call immediately and within less than half a minute she resolved the problem. No fuss at all. Very impressed

The service I received from Yola, was exceptional, friendly very helpful. Thank you.

It would have been delivered the next day if the driver had rang the bell.

The call handler was very friendly, articulate and the promised part arrived on time as promised.

This is a brilliant company . They are always helpful and efficient.

Easy to find what I wanted on the web and prompt delivery

Part arrived quickly and the person I spoke to was very helpful and polite

Customer service is the best I have experienced, fabulous hoover and help when we needed it!

My 86 year old mum purchased a GTech grass trimmer. Although it was 45% charged on arrival mum tried to fully charge it but found the plug became really hot and when she pulled it from the socket it fell apart almost melting! I contacted GTech for a refund as a dangerous fault but after saying they would offer a full refund they refused as a few days over the 30 days refund policy! She had no reason to use it before during the heatwave as no grass to cut! They did immediately send a new plug which is far superior to the one originally provided which makes me wonder if there was already an issue but mum won't use it now as lost confidence

Have purchased 3 lots of Gtech garden tools all of which are performing very well; having raised 2 queries I am very impressed by their willingness to assist.

I purchased a air fox platinum 2 years ago , Gtech have been out of stock of the paper filters for months, I have emailed them and had no response, and now can’t use the vacuum cleaner,
So now need to buy a different brand

Such a shame as the cleaner worked well

I had a reply from customer service, they still have no delivery dates, so no help whatsoever

The Gtech strimmer is absolutely awful. This puts me off buying any Gtech products. I've lost count of the number of times the plastic blades either broke or simply came off. To reiterate:- Awful product.

Just bought a Gtech air ram plus, arrived well packed and assembly was easy, only concern is it’s weak handle connection to the main body of the vacuum, and it is not as powerful as my previous Shark cordless it doesn’t seem to lift the pile as well, however, the handheld part is very good.
It comes with a 2 year warranty

Great customer service.
Answered the phone immediately. Didn't have a long recorded message before reaching customer service.
Agent was polite and knowledgeable. Reached my customer history within seconds.
Diagnosed problem and solution quickly.
Outstanding experience, rarely seen nowadays.