Nicky Wightman

Good prices and fast delivery

The first product I brought did not fit my dog, so I contacted the company to arrange to send back the product. They responded immediately and directly to arrange a replacement product. They were very thorough in making sure that I received the correct size and when the replacement arrived, it was a perfect fit. The delivery took a little longer than I had anticipated but the customer service from this company is outstanding. I’m very happy with the quality of the product and will definitely be recommending this company for quality and service.

Great product, great quality. The level of customer service from this company is second to none! Fantastic, timely, personal, one to one level of service! Would highly recommend this company!

After a long and very drawn out claim, I finally had my day in court, and thanks to the hard work and support of Stephen Hall, I had a good outcome for my claim. Stephen was very supportive and gave me the confidence to fight for what I knew was right, and stand by my claim. All my questions were answered whenever I needed clarity and he helped me to understand the process. Most of all, he provided guidance and support in the days leading up to the court date, which helped me feel optimistic and supported.

Just picked up our new car from Carsa Mount Sorrel. Again, exceptional customer service from the two guys there (forgot names). We’d test driven our car at the Gloucester branch and they had arranged for it to be delivered to leicester for pick up as this was more convenient for us. The arrangement between branches was very smooth, with good communication for us and the overall experience of dealing with company was brilliant. Thanks again to all the guys involved at both branches, for a great customer experience. Very happy customers and would definitely recommend using this company. Outstanding!

Great experience from Carsa in Gloucestershire. Exceptional customer service from Dan and Abdulla from the moment we walked in until the minute we left. Professional yet friendly service and an outcome we were very happy with. Nicky & Luke.

I’ve ordered a couple of items from this site now and both were exceptional quality! Always delivered in a timely manner and easy to order. The Cosmic Glow booster is amazing and always gives you a fresh, warm glow! I’ll definitely be ordering from here again!

My experience with Jenna from customer care has been amazing. Jenna has provided exceptional customer care, replying to my queries immediately and resolving any issues we had experienced from the delivery service. My outdoor shutter mirror is perfect and has pride of place in our garden. I highly recommend this company for their quality products but most of all for their caring attitude and dedication to resolving queries in such a speedy and positive manner. Many thanks Cox & Cox and especially to Jenna 😊

I was very pleased with the swift delivery and overall quality of the garden shutter mirror that I received, but unfortunately, during the delivery process, a small section of the glass had smashed. I contacted Cox & Cox who swiftly replied and arranged for a replacement product to be sent out and the broken product to be picked up from my home. The friendliness and professionalism and their Customer Service person was exceptional and they offered me a gesture of goodwill for my inconvenience. Overall, I’m delighted with the overall quality of the product and will definitely shop again from this company, in the knowledge that if I encountered any problems or issues, they can be easily contacted and provide a great, friendly customer service.

So happy with our harness and matching bow, makes our princess look perfect. Super fast delivery and very impressed with the quality of the product. Will definitely be ordering more from this company.

An easy no hassle switch from previous utility company. Fast efficient customer service for quick resolve if any initial set up issues. Always kept up to date with set up and friendly, approachable service from advisor.

Great service! Always deliver in time.

Great repair service. Parts were available on the day. Didn’t have to wait long for the repair date.

I have a complaint open which they asked to close. I said no, the complaint is not yet resolved. They kept the complaint open, as requested, then before it was resolved they sent me a feedback survey. I asked why as the issue had not yet been fixed and simply got a reply from their Cosmos assistant ready to start a new conversation. That must be their way of closing the complaint, without resolve! Utterly disgusting behaviour from a company who have no idea what they’re doing, or how to handle their complaints with dignity and professionalism. Stay away from this company, they are atrocious!

Appalling company! In the last 3 months I have raised complaints as to why my gas history usage does not show in my App. Still not fixed after being pushed from pillar to post. No way of tracking your usage for budgeting and no help whatsoever! They even took an extra incorrect payment from my account two weeks apart and couldn’t even set up a new monthly payment date correctly. Every single thing this company do it incorrect, their platform is abysmal and I dont believe that their Customer Service Advisors have been set up to help in any way at all! Overall, shocking company who should be investigated!

Asked for help to fix my meter gas history on the App and not one person has put me through to the correct department! Lots of chatter but no help at all!