Sam

Deporvillage took payment for an expensive bike that was supposedly in stock ready for immediate despatch, but after 9 days still no word on delivery. Where is the customer service? No customer service telephone number, no email address, an AI-powered chatbot that knows nothing, and the online contact form is pre-populated with someone else's name and email that cannot be changed despite the fact I'm logged into my own account! Impossible to get an update.

Unfortunately, like nearly all the courier services in Spain, InPost cannot be relied upon for home deliveries. Even if you are waiting at home all day, you will just suddenly receive a message saying they couldn't deliver. No one calls you, no one rings the door bell, no one speaks to the building concierge, nothing at all. They claim the address is wrong, even though it is clearly entirely correct. No option is provided to subsequently recover the item from a depot or store, and there is no email or telephone number to contact inpost for assistance. Ultimately the parcel is lost. Could not be a bigger failure.

It is hard to imagine a worse courier service. Zero effort of their staff to deliver, disfunctional app that makes redirection impossible, random email notifications that make planning impossible. Yet another failed delivery.

Tried to use the Recommerce trade-in programme when buying a new Microsoft Surface computer. The experience has been a complete disaster. Mistakes, long delays or no responses at all from Recommerce customer service, ultimately depriving me of the opportunity to trade in my old device and benefit from Microsofts £250 cashback bonus. Microsoft refused to intervene saying it was Recommerce's responsibility, and as the consumer I am stuck in the middle. The only upside for me is that at least I did not actually send my old device in and then get scammed on the value - as many other reviewers have reported here. I would strongly advise to avoid Recommerce trade-in programme at all costs - it just is not worth the trouble and may actually cost you a lot of money. But, I'm equally disappointed that a company like Microsoft is willing to endorse such a company.

Update: They comically suggest here to get in touch with their customer service if there is a problem.. Good luck with that!! Don't expect any response any time soon.

This rates as the worst customer experience ever! They make it impossible to return online purchased items for a refund if you aren't happy with the product. Despite numerous requests through chat, email and by phone, they failed to provide returns authorisation and the necessary return shipping label or home collection, and refused to accept the item for an in-store return. After more than a month of struggles and the return window having closed, they finally claimed to have no record of a return request. Their actions amount to a complete breach of their own commerical contractual agreement, and breach of EU statutory consumer law. Customer service are hopelessly disconnected, have no management and tracking systems in place, no escalation process, and are either seriously incompetent, negligent, or dishonest. I will never buy from Corte Ingles again. There are plenty of other more ethical retailers so I suggest to avoid Corte Ingles.

I bought the Nemo Hornet Osmo tent last year and initially was happy with it, but the flysheet started to come apart at the seam after a week of use. It is a lightweight tent, but the design seems too fragile. On their website Nemo proundly state "OUR PRODUCTS ARE MEANT TO LAST A LIFETIME". I contacted Nemo for warranty/repair and they told me in Europe it is the retailer's responsibility. I contacted the retailer in France who had no clue what to do so they told me they had contacted Nemo for guidance. Despite my follow-up emails I haven't heard another word from Nemo Customer Service. It seems Nemo's warranty promise is worthless, at least in Europe. For such an expensive tent this is completely unsatisfactory and a hugely disappointing experience. I had expected far better from an outdoors company that positions itself as a high quality, sustainable and trustworthy brand. I would not recommend this company nor trust their products again.

Update: Retailer finally got back to me to say that repair by Nemo Europe will take more than three months!

The products are fantastic when they work properly, but when things go wrong you cannot rely on Samsung to help at all. My Samsung S24 Ultra has proven to be a poor choice. Samsung support is just extraordinarily bad. Their support apps don't work properly, you are cut off mid sentence when connected to support, their website doesn't work properly and sends you round in circles, asked to log in over and over again (20+ times in less than 24 hours of struggling!), and making a warranty claim is therefore near impossible. Bad enough that there are manufacturing and software defects in their very expensive flagship products, but the customer support could not be worse. Utterly infuriating and makes me very unlikely to ever buy Samsung again.

The buses themselves are great, the network of routes across Europe is extensive, and prices are usually reasonable. Unfortunately flixbus is let down by its staff and quite possibly the worst customer service culture of any company in the travel sector. On my last trip I approached the bus driver to board and was told it wasn't his bus, and was sent elsewhere. The driver then fraudulently checked me in anyway. The station staff, equally poorly, directed me to the wrong platform and said it wasn't their responsibility to get it right! The result - I missed my bus. That's bad enough, but then when I contacted customer service to complain, the experience was 10 times worse. It couldn't be possible to be more inept and incompetent if they tried, deliberating misunderstanding and obfuscating the issue. I had a similar experience years before with flixbus customer service when I left my jacket on a bus and customer service steadfastly refused to offer any coherent solution to recover it. Extraordinarily bad, and clearly a service culture that views its customers as worthless. If all goes smoothly on your trip you won't notice this attitude, but when things go slightly awry do not expect any support whatsoever from Flixbus customer service.

This company. What a mess. They just get worse and worse. Mistake after mistake and don't even apologise. Asked for advice on end of year headroom for pension contributions and they totally misadvised, resulting in my company reported a p&l loss for the year. Rudimentary advisory services are beyond them. After totally screwing up earlier this year their only 'solution' was to suggest I upgrade from pro to their premium service. What a joke. Apparently the pro service is now only intended as a self-service solution, so if you might need any advice just forget it. By the way, the premium service is no better.

Booking hotels is great, but their flight booking service should be avoided at all costs. I booked a flight on Vueling Airlines through booking.com, and on the morning of the flight received an email notification from booking.com telling me that the flight was delayed by 46 minutes. I duly went for a coffee and arrived at the gate for my flight a bit later than initially planned, but still one hour before the new departure time, only to find the flight had not been delayed at all, and had in fact departed 15 minutes earlier than originally scheduled. Lost my flight due to booking.com's misinformation about the flight delay. When I contacted booking.com to complain they denied there had been any notification sent to me despite my sending them a copy of their email. Moreover, they denied any record of a delay at all. Extraordinary. Suggests profound incompetence and lack of traceability within booking.com airline booking system, quite possibly due to lousy AI-driven systems. The only other explanation is that they suffered a cyber hack and GDPR breach and a hacker sent the email to me - not very likely, but if true, is an extremely serious issue. I would strongly advise to just book directly with the airlines rather than through agents like booking.com. After trying to engage with customer service on this matter I've reduced my rating to one star. This is a company that just does not care at all!

Tried a few times to use wallapop. Have had two good experiences purchasing, and one selling. The rest of my purchases have been failures. Sellers reject the purchase or worse try to engage in scams. The usual tactic seems to be to get you onto WhatsApp where they can manipulate you. Regrettably, Wallapop seems to have no interest in addressing scammers on the platform. Extraordinarily, Wallapop offer no mechanism for flagging a scam product/seller and no direct way to contact Wallapop with evidence of a scam. By turning a blind eye to this problem Wallapop is encouraging and perpetuating the problem, making the platform steadily less appealing. Given the experience I probably won't try buying again, and equally, seeing the risks that many sellers have flagged, I would not bother trying to sell nowadays on the platform either.

La Sportiva make some great footwear for serious mountain activities, but choosing the right footwear can be very much a guessing game. The company does not make this easy with poor information on their website and unknowledgable and disinterested customer service.

I've been a client for a few years now and my initial impressions were fantastic. The software package remains great and indeed steadily improves, but the service overall is declining while the costs steadily escalate. Beyond the initial setup there isn't much support service included, it took six months and a lot of chasing to get the annual accounts completed this year, and responses to my emails, if received at all, are getting slower and slower. Overall, for the money and services offered, Crunch no longer seems great value. I hope the business can get back on track.

Pedí unos guantes que estaban listados como disponibles en stock con envío al día siguiente a través de DHL. Sin embargo, 10 días después, el artículo aún no había sido enviado. Al hacer la consulta, el vendedor canceló el pedido y, aunque he recibido un reembolso, la cancelación significó perder la oferta del Black Friday y no poder conseguir el artículo a tiempo para Navidad. Entiendo que pueden surgir problemas, especialmente durante el ajetreado periodo de diciembre, pero según otros comentarios, los retrasos y problemas de servicio parecen ser algo recurrente. Para quienes necesiten un cumplimiento fiable y puntual de los pedidos, quizás valga la pena considerar otras opciones.

One star is too much. This company is a sham. Day after day they send messages that delivery will be next day then they never come. They say they attempted delivery even though you are in the home all day. There is no way to just collect it from a depot either. Finally they say they cannot find the package. The Spanish courier sector is uniformly awful, but Zeleris are in a league of their own for incompetence.

Good range of products and competitive prices, but items just do not arrive. The issue is not Zalando exactly, but their terrible choice of delivery provider - Celeritas. Until Zalando drop Celeritas and use a better delivery service they only deserve 1 star. Waiting at home day after day for deliveries that never arrive is a complete waste of the customer's time. If Zalando/Celeritas offered collection at a pick up point it might be better but they do not offer this. Unfortunately I cannot afford to use Zalando again.

Celeritas are good for returning Amazon items, with many drop off points and simple process for returns. However, they are extraordinarily unreliable for home deliveries. Most delivery companies in Southern Spain are bad, but Celeritas stand out for their awful service. They send out emails advising of pending home delivery then never show up. They say they have attempted a home delivery even though you were home all day and no one came. Even if a home delivery is legitimately missed, it is then impossible to determine where the package is and it is impossible to arrange a redelivery time or collection at a pick up point. There is no way to contact customer service other than through a worthless AI chat bot that offers no help at all. I recommend to avoid Celeritas at all costs. If the retailer you are buying from only uses Celeritas for deliveries it is best to avoid that retailer (Zalando unfortunately only use Celeritas).

Paige make lovely looking very comfortable jeans, but the durability of their denim is terrible. After just a few months of light use they look very ragged, and not in a nice way. A cheap Primark pair of jeans ages better and has far better durability. At this price point I expect pretty exceptional quality and first class sustainability. Paige falls very far short, and is no more than expensive fast fashion. Hugely disappointed and very difficult to recommend.

Delivery was unexpectedly delayed by a day with the courier inexplicably claiming they could not find the address. Delivered the followed day, but the iPad in the package had been stolen and carefully replaced with a worthless product. To be clear, this is not accidental damage, this is theft, and the package had been carefully opened and resealed to make the package look OK on delivery. There is no way to prove it, but it seems most likely the iPad was stolen by the courier staff. Would very strongly advise against using this carrier, at least in the Málaga region.

La selección de productos es enorme y los precios son generalmente muy competitivos. Además, un proceso de devolución sencillo. Sin embargo, cuando necesito algo rápidamente, lo compro en otro lugar. El envío y la entrega pueden ser un poco lentos, e incluso cuando pagas extra por la entrega a domicilio, entregan en un punto de recogida, lo que puede ser muy inconveniente. A pesar de la respuesta educada y amistosa de Bikeinn aquí, su equipo de servicio al cliente en realidad no hizo nada.