Samsung Reviews 

Ria in Samsung Liverpool One was exceptional in her time and attention to deatil when I bought a new phone today. She transferred all my data and photographs and explained everything as she went along. A fantastic customer experience!

Upon comparing the iPhone 11 with the most recent Samsung S25, it is evident that these devices possess distinct characteristics. The Samsung S25 exhibits considerable performance limitations when executing applications, games, and similar functions.

We purchased an oven and had written confirmation our old oven would be disconnected and the new one installed.Folloeing delivery of the new oven we had to disconnect the old one.Afyer 5 weeks and numerous e mails and phone calls Samsung said they would not install the new one.Absolurely disgraceful and we have been conned.Do not believe a word Samsung say.

All products break down. Fridge water doesn't dispense all the time
dishwasher soap dispenser doesn't work so we have to improvise
and the microwave stops working after 3 years

I bought a washing machine 3 months ago and it does not work, I called to get it fix and service was terrible they are unable to tell me when they will come to repair it, I can not wash my clothes and if I want to wash them I have to go to laundromat which is annoying and expensive, terrible brand don’t buy it .

J sent a samsung Ultra watch for repair, six months old. They now want me to pay more for the repair than I paid for the watch, because fluid had got into a waterproof Ultra top of the range watch.

Undelivered fridge after more than one week waiting for it. Customer service of Samsung did not provide any solutions for a bridge valued foe more than 1 thousand euro. Not reliable company.

I have warranty in one of my items... I contacted samsung members via the app and nothing, no response, no email notifying... it is super weird.. there is no physical samsung store in my town

they promise a 150 euro cash back when you buy a SAMSUNG TV but they keep rejecting your application without any legal reason!
No contact possible: no reaction on mail, nobody speaks english at the customer service!!

is this really a multinational?
NEVER AGAIN SAMSUNG - we return our TV to the shop and buy LG! never had problems with them!

I would give negative stars if I could. I am extremely dissatisfied with Samsung’s handling of a very straightforward issue. I was issued an invoice with incorrect details, and despite contacting customer service multiple times and submitting several emails, the matter remains unresolved.

I have even raised formal complaints with the relevant authorities, yet Samsung has still failed to take any corrective action. This lack of accountability and customer care is highly disappointing, especially from a company of Samsung’s reputation and size.

I expect Samsung to address this matter urgently and issue a corrected invoice without any further unnecessary delays.

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Si pudiera, pondría estrellas negativas. Estoy muy insatisfecho con la forma en que Samsung ha gestionado un asunto que debería ser muy sencillo. Me emitieron una factura con datos incorrectos y, a pesar de haber contactado varias veces con atención al cliente y de haber enviado numerosos correos electrónicos, el problema sigue sin resolverse.

Incluso he presentado quejas formales ante las autoridades competentes, pero Samsung aún no ha tomado ninguna medida correctiva. Esta falta de responsabilidad y de atención al cliente es muy decepcionante, especialmente tratándose de una empresa del tamaño y la reputación de Samsung.

Espero que Samsung atienda este asunto con urgencia y emita una factura corregida sin más retrasos innecesarios.

The washing machine was delivered with faulty water connection. After numerous calls and emails no support at all. Not recommended at all

The products are fantastic when they work properly, but when things go wrong you cannot rely on Samsung to help at all. My Samsung S24 Ultra has proven to be a poor choice. Samsung support is just extraordinarily bad. Their support apps don't work properly, you are cut off mid sentence when connected to support, their website doesn't work properly and sends you round in circles, asked to log in over and over again (20+ times in less than 24 hours of struggling!), and making a warranty claim is therefore near impossible. Bad enough that there are manufacturing and software defects in their very expensive flagship products, but the customer support could not be worse. Utterly infuriating and makes me very unlikely to ever buy Samsung again.

Please! Put phones recoder and do not notify same one if I'm recording

The worst experience shopping a fridge from Samsung. It arrived damaged, unprofessional delivery and unprofessional customer support - the worst!

Lately, I've been buying different Samsung phones like the M15 and the A26 and they really have quality problems like: the speaker makes crackling sounds, or, the battery drains while not using the phone due to strange system services which I don't really know what they do.

Overall good, but the problems as the phone gets a little older are appalling.
many times when taking the phone from your pocket, it says "Too many attempts, Try again in 10 Minutes"
Samsung always say they are working on the problem.
NO THEY ARE NOT WORKING ON THE PROBLEM.
1 year on and problem still exists.
NEVER BUYING ANOTHER SAMSUNG

I like my Samsung phone, except they make it impossible for me to sign into a "secure folder". And there are other things I can't get to do. They put out a upgrade and so many bad things happened after that. Button icons were put in different places. A statement will appear when I am opening a text, I HATE it. The same things happen with other things I'm trying to do. And every day I find something else that is making the use of my phone unbearable. I can't even list everything that's changed for the worse. I have talked to others that hate the upgrade as well. This is the very first time I have never complained about a phone upgrade before this

This corrupt organization sells a service called Samsung Care. Samsung Care charges $10/month for literally nothing. They have no tech support. What they call "support", a bot, tells you they will do nothing until the Samsung phone warranty expires (two years). "You need to call Samsung." Samsung sends you to Samsung Care, and you're now locked in a circle-jerk.
Samsung Care is "sorry, but you need to call Samsung. But yet they charge ten dollars each month for the two years, that's $2400, twice the cost of the phone. This is blatant consumer fraud.

Today I am filing a formal complaint with the Arizona Attorney General, and the US Attorney General, and the Federal Trade Commission against Samsung.
I'm also filing one to each for Samsung Care.

I believe this is a criminal conspiracy, but I am sure the US Attorney General, and the Arizona State Attorney General, and the Federal Trade Commission will agree. We will see.

I bought an S25 Ultra from Samsung with the promise of a 'trade-in'. My 'Trade-in' was valued at €480. It was subsequently sent to their partners in crime, Mondo Affari. After many emails to them I was eventually told that my phone had dropped in value by about €250. The phone was in excellent condition. Because of the time frame, I reluctantly accepted the offer. Their own deadline for payment has long passed, and I am still awaiting payment, despite many emails asking where the money is. They always replied, saying it would be with me in a few days. I still do not have the money. Samsung cannot even be bothered to reply. This has been ongoing since January 2025.
I have had Samsung phones for many years - Never again!!
UPDATE: I now have the money, but the rest 'stands'.

DO NOT BUY FROM THIS COMPANY! I PURCHASED A NINE HUNDRED DOLLAR T V AND WITHIN FIVE MONTHS, THE WI FI MODULE DID NOT WORK. SAMSUNG SENT OUT A TECHNICIAN AND SAID, BECAUSE IT WAS MOUNTED OUTDOORS EVEN THOUGH IT WAS UNDER A COVERED PATIO INSIDE A SEALED BOX THAT IT WAS NOT UNDER WARRANTY. MIND YOU THERE WAS NO PHYSICAL INSPECTION. HE COULD NOT SHOW ME ANY DAMAGE MY LAST OUTDOOR TV WAS ALSO SAMSUNG. LASTED THIRTEEN YEARS, AND IT WASN'T EVEN IN A SEALED BOX. IT WAS JUST UNDER A COVERED PATIO. IF YOU PULL OUT A MODULE AND SHOW ME WATER DAMAGE. I'LL EAT MY WORDS. HE DIDN'T EVEN LOOK AT IT. I'VE BEEN A SAMSUNG LOYALIST FOR THE BETTER PART OF 35 YEARS AND SPENT EASILY $60000 ON. EQUIPMENT FROM THAT COMPANY. THAT ENDS TODAY! IF YOU'RE SMART, YOU WILL SPEND YOUR MONEY ELSEWHERE.