FlixBus Reviews 

Used 3 seperate Flix Bus coaches to travel between the Baltic states. All arrived on time and had no real problems at all. Cannot complain for less than £10 a journey. Will use again . 👍🏻

My overall score reflects the contrast between my two journeys. On the outward journey, the driver was welcoming, friendly, helpful, and highly professional, resulting in an excellent experience. Unfortunately, the return journey was extremely disappointing, as the driver was rude and impatient. Had I been scoring the return journey alone, I would have given it zero.

If I could rate lower I would.

This company are scam artists and cons. When traveling, please just pay a bit extra and use anyone but this company.

I've had numerous issues and there seems to be a problem with every single bus of theirs. I've taken 5 and every experience has been poor.

Latest one I tried to modify by departure date to leave earlier. Paid for it. And after my money was taken they then informed me of a 2-3 hour delay. Obviously wouldn't have made this change if they were transparent and let me know before paying that it was delayed.

Because the bus was so delayed (by 3 hours) I was able to change back to my original booking 'free of charge'.

I contacted their customer service team and have been feed generic and bs emails saying because of their T&Cs I boarded the bus and they let me change back for free so I'm not entitled to get my money back. This company will dig their heels in the ground and not back down for 14 euros even when they are clearly in the wrong.

To put it simply, they are cons, scam artists and scum. Don't know how they can operate as a legal business.

So I assure you, if thinking about what bus company, keep well clear of flix bus.

bus didn't show up, I was there waiting over 50 mins and never showed up, when I called costumer service for refund , they denied it because it says in their records that it did show up, like if I was lying. I had to ended up taking Uber . Do not go in this company, they are they worse, there's other better companies than this .

Very disappointing experience! The driver failed to notify us of our stop despite being asked in advance, and we missed our destination. We were left in a foreign country without assistance and had to pay an additional 40 CHF per person to reach Bern. Extremely poor service and unacceptable treatment of passengers!

Very disappointing experience with FlixBus.

My wife's ticket clearly stated a departure time of 9:00 AM. However, at around 6:00 PM the evening before, FlixBus sent an email informing us that the bus would depart 10 minutes earlier, at 8:50 AM.

My wife missed the bus.

FlixBus eventually refunded the ticket, but deducted €15 on the grounds that the journey had not been used.

The real issue is the way passengers are informed about such important changes. Is it really acceptable to rely solely on an email sent the evening before, when a simple SMS or push notification could have prevented the whole situation?

A transport company should not just send a message and consider its job done. It should make a reasonable effort to ensure that passengers actually receive important last-minute changes.

To make matters worse, when trying to formally challenge the €15 deduction, I was asked to provide an authorization letter and an identity document.

Very disappointing customer service. I expected much better from FlixBus.

Bus late by more than an hour in Lausanne, if you don't have the app you wouldn't know when it's coming , I'd like a discount on my next trip please. Internet on the bus blocks because of a250mb data limit i failed to pay enough attention to..

I tried using the FlixBus last weekend for transport for myself and my friend from Manchester Airport yesterday. The experience left me incredibly frustrated and extremely embarrassed. I purchased the tickets not long before the expected arrival time, at that point, there was not an indication that it was running 40 minutes late and I was informed barely a few minutes before the original expected arrival time.
The new expected arrival time kept being pushed further and further back and I could see that the bus was still in Manchester city center 20 minutes before it was now forecast to arrive at 20:20ish. The delay continually increased until it was over an hour late. Myself and my friend ended up not using the service as we anticipated only further delays and it was getting later and later. I tried managing my ticket to see if could cancel or even rearrange about 20 minutes before its actual departure but it would not let me make any amendments and the Al was completely unhelpful, only redirecting me to articles that said couldn't claim a refund unless it was a 3 hour delay, or make a amendment on the ticket which is Would not let me do.
Spoke to the customer service email and social media said they couldn't give me a refund or even offer me any kind of renumeration for their poor service. I will never use this service again.

I had a booking to reach Heathrow airport, the first booking got cancelled two weeks prior so I booked on an alternative bus as could get to this location. As I was waiting for the bus, 20mins prior to the scheduled bus I got an email stating it had been cancelled! They do offer to transfer on another bus which would have been 2 hours later from this location leaving it very tight for a flight and I didn’t have much faith at this point so the only option was a taxi (£120 later that I managed to split between another customer in the same position)

Very disappointing experience. The service was extremely poor and nothing was done on time. There were unnecessary delays, and the overall service was completely unacceptable. Customers deserve better communication, reliability and professionalism. Unfortunately, I would not recommend this service based on my experience.

Awful service. Last Friday my bus from Manchester Airport to Leeds showed up 10 minutes late, arrived 2 hours late, and the driver let on someone without a valid ticket. A month ago the bus from Leeds to Sheffield showed up 30 minutes late, and the driver who was still waiting for the bus he was supposed to drive to arrive, scanned my ticket even though the bus was nowhere to be seen. I had to book National Express to even get to where I was going. Both times, no apology, no refunds, no voucher, nothing.
The online tracking for the bus from this Friday shows false information (it shows a delay of 6 minutes at arrival, it was a delay of about 2 hours in reality), and I have proof for this, so I am making a formal complaint.
Never using this company's service again that's for damn sure.

The bus arrived much earlier bookingid: 340 781 3307
And left immediately, and they checked me in just like that without me ever showing up.
Support is a piece of crap, they told me I am on the bus 😆🤣 - see their comment on this. Joke!! Closed, done, washing their hand. No refund, no explanation how could it be that the bus left much earlier, I was left at the station, and .. I was checked-in on the bus :D I guess the bus driver simply can decide that someone showed up without showing up.

Tamás , I understand you concern but you are currently travelling with us and you mark check in bus ride from Nagykanizsa (bus station) - Zagreb (Bus Station)

Wow... crap crap crap

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Edit: Received refund letter
Your request to FlixBus 53862398 : Web - EN - Refunds - Due to passenger no show

Our system currently shows that you did travel with us. This information might be imprecise but we need to have proof that you didn't take part in the ride.

The following documents, for example, could be proof that you did not travel:

• Confirmation from your employers that you could not travel for professional reasons
• Documents (for example, a FlixBus/Train/plane ticket or hotel confirmation) that prove that you were not at the departure location at the time of departure
• A declaration in lieu of an oath that you did not take the trip
• A declaration in lieu of an oath by a third party that you did not take the trip
• Any form of documentation that verifies that you did not take the trip.

We will be happy to review your case once we receive the requested documents.
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Joke joke joke!
I was in a coffee place waiting I did not collect evidences anticipating any of these happening.
I cannot provide these oh gosh, would take more effort then the refund

CRAP COMPANY!

I would really like to thank the drivers who operates between the Munich-Zurich route, Arshak and Marek. They went above and beyond to help me when I left my luggage on the bus. I would want to express my sincere gratitude for both of your kindness and professionalism. You really make my day!

I used it once, and it was on time! Since then, I have trusted them five or six times, and every time there was a delay of one hour or more.

Why don't they try to improve their services? Their drivers waste too much time discussing simple issues with passengers, and sometimes the app fails to update passengers about delays,

while the drivers themselves don't bother to update passengers either! That is quite stressful.

On Wednesday, a driver on the Leeds to Birmingham route decided to take a one-hour break in the middle of the trip! I am genuinely shocked.

This is the first time I take this bus instead of the other to go and come back from the airport in Gothenburg. The price was half, and the number of trips is more frequent. I bit the fact that you book a special time, but then I got to know that you are allowed to take the bus of the trip before or after within 12 hours. To summarise: I am more than satisfied and a strongly recommend it!

I didn't get to travel on Flix so this review is in relation ti the poor service i received while trying to change/cancel my trip. I will not bother attempt to use flix again & will stick to good old Murrays purely based on service. The little bit of money saved with Flix is not worth the trouble.