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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the convenience of the delivery service, particularly the accessibility of pick-up points and 24/7 locker availability. Consumers highlight the ease of use for both sending and receiving parcels, with clear instructions and smooth system operations. People also value the timely updates and tracking information provided throughout the delivery process. Many reviewers commend the speed and efficiency of the service, noting that parcels often arrive earlier than expected. Some users have pointed out issues with the app functionalities and occasional difficulties in locating specific lockers or pick-up points. While opinions on specific orders and products vary, the overall sentiment towards the delivery service remains positive.

Based on these reviews

Rated 5 out of 5 stars
Verified

Very easy to use for sending and receiving parcels. We send an average of 15 parcels a week with In Post and have had zero issues. Many times packets are delivered next day and for them most part t... See more

Rated 5 out of 5 stars
Verified

The delivery was right on time, and the person who delivered it was very polite and professional. It’s always a great experience when things arrive as expected and with a friendly attitude. Keep up... See more

Rated 5 out of 5 stars
Verified

I had nice tracking experience. InPost boxes are next to my house, so it’s really easy to get there. I don’t depend on the working hours much — my InPost boxes were at Lidl store, and this place works... See more

Rated 5 out of 5 stars
Verified

InPost España is top-notch when it comes to convenience for your package needs. I love using their service, and I can usually find pick-up points all around me, making it a breeze to collect my pa... See more

Rated 3 out of 5 stars
Verified

Pros: The shipment arrived quickly. Communication was clear via email and text message. Cons: At the pickup point, it was difficult to find the entrance to the garage based on the information provided... See more

Rated 3 out of 5 stars
Verified

Easy to use but to much sun is shining on the screen so it is very hard to read. There should be created some shadow or something else to make the screen more readable during the day with sunshine

Rated 3 out of 5 stars
Verified

The parcel arrived in 5 working days, despite the fact the sender was only 30min by car away from us. It took two working days to be collected after it was accepted into the Inpost system and awaiting... See more

Rated 3 out of 5 stars
Verified

This was my first time using the service. All very good , kept in contact to say my package was ready for collection. Just put in code. But when I got there although the picture tells you where y... See more

Rated 5 out of 5 stars
Verified

I had no issues with my shipping/delivery. My items arrived faster than I expected and in perfect condition. InPost sent me an email with tracking info. The tracking updated regularly so I always knew... See more

Rated 5 out of 5 stars
Verified

Wallapop overall great experience for small purchases. It is easy to buy and sell small low value items via Wallapop and InPost. I have found that the shop needs a few hours between when the InPost... See more

Rated 5 out of 5 stars
Verified

Awesome service with their lockers 24/7. You don't depend on others to pick up your parcel and you can go whenever you wish. Their lockers never had a problem and it has a security code procedure an... See more

Rated 3 out of 5 stars
Verified

In general not bad in terms of the service. For app, Lack of even basic functionalities in the Spanish app version versus Polish one. If I wouldn’t receive an email from any reason I will not be able... See more

Rated 3 out of 5 stars
Verified

La direccion del locker era incorrecta. En Wallapop aparece C/ Fernando el Catolico, 3, 28015, Madrid, y la dirección correcta es C/ Fernando el Catolico, 38, 28015, Madrid

Rated 5 out of 5 stars
Verified

Very impressed with the overall experience. My ordered arrived at the designated pick up store within 3 working days, the website quoted 5 - 7 working days. Would definitely use this service again.

Rated 5 out of 5 stars
Verified

Todo perfecto, GRAN VIA MOVILES Gran Via de les Corts Catalanes 1136 Sant Martí me ha ayudado en la recogida

Rated 5 out of 5 stars
Verified

The package arrived on time! Excellent delivery service. I hope it's just as good in the future.

Rated 5 out of 5 stars
Verified

Arrived on the 17th October well packaged and boxed. The plates are beautiful Many thanks Cecilia xx

Rated 5 out of 5 stars

InPost Spain has easy drop off and collection shops near to where we live. The instructions are easy to follow when dropping off or collecting parcels.

Rated 5 out of 5 stars
Verified

Good customer experience. They keep updating, for instance, strike in France may cause a delay in the delivery. I have received the package from France to Madrid in four working days.

Rated 3 out of 5 stars
Verified

was in spain for a 16 day trip. thought of couriering my large suitcase to malaga from madrid on 5th so that i could travel without it for a while (as we had a few flights in between to ibiza an... See more

Rated 5 out of 5 stars
Verified

The package arrived super fast and the tracking was easy to follow. Package all in perfect condition...just what you want from a courier

Rated 5 out of 5 stars
Verified

I find inPost reliable, easy to access using the lockers and very clear about where and when your package has arrived and is ready to collect

Rated 5 out of 5 stars
Verified

The parcels are always delivered on time to the correct location. I always receive messages to let me know that the parcel has arrived.

Rated 5 out of 5 stars
Verified

It takes less then a minute to pick up the parcel from the box. Excellent. Shame, it is not closer to my location. Otherwise always happy with it.

Rated 5 out of 5 stars
Verified

Perfect. On time and perfectly organised even though couriers from other platforms seem to messing up lately.

Rated 4 out of 5 stars
Verified

Very good but you might want to say exactly where because I couldn’t find the lockers fast enough

Rated 5 out of 5 stars
Verified

One week from France to Spain, with the progress clearly communicated throughout.

Rated 4 out of 5 stars
Verified

Far superior to in post UK. They are very good at losing things.

Rated 5 out of 5 stars
Verified

The most simple procedure. I love this service. The system runs so smoothly!!! Its a delight to use for once a business idea that works without problems.

Rated 5 out of 5 stars
Verified

Everything is good, but delivery could be faster than 10 days from Poland to Spain

Rated 5 out of 5 stars
Verified

Good & friendly communication, fast delivery and easy pick up

Rated 5 out of 5 stars
Verified

Delivered quickly, good communication, in with reference number, out 2 minutes later, brilliant.

Rated 5 out of 5 stars
Verified

I forgot something at an Airbnb and the host, super super thoughtfull, sent it to me. I had never used it before so I had my doubts of it arriving, but, I was informed of the parcel arrival at your pr... See more

Rated 5 out of 5 stars
Verified

Box was a bit roughed up, but the contents arrived in perfect condition. Delivery took a week.

Rated 3 out of 5 stars

Some how the website is dificulte to manage sending a package!! Sent a letter from Valencia on Friday at 8 in the morning, we received it on Wednesday in Asturias!! 6 days to get a letter !!! What k... See more

Rated 5 out of 5 stars
Verified

A quality product at a good price and delivered within a few days of placing my order. 😁

Rated 5 out of 5 stars
Verified

I recently discovered this "service" so to speak! It's so convenient! I send and receive orders in one place! Simple, without having to stand in line or fit into a working hour range!

Rated 5 out of 5 stars
Verified

I used it for the first time and I am satisfied. The parcel arrived on time and I can collect it when it suits me, I don't have to wait for the courier.

Rated 5 out of 5 stars
Verified

Everything was great ❤️ International parcel shipped quickly, safely, and easily. Highly recommended 😍

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Company details

  1. Courier and Delivery Service
  2. Circular Distribution Service
  3. Courier Service
  4. Delivery Service
  5. e-Commerce Solution Provider
  6. Package locker

Written by the company

Prepara tu paquete, elige un PuntoPack o Locker cercano y entrégalo. ¡Nosotros nos encargamos del resto! Sin esperas, fácil, económico, conveniente, seguro y sostenible


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

389K reviews

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Replied to 32% of negative reviews

Typically replies within 1 week


Rated 4 out of 5 stars
Verified

Budget and convenient

InPost is a great, budget-friendly option. Sure, sometimes the delivery takes a bit longer than expected.but their network of collection points is everywhere, and the mobile tech is super integrated and easy to use. The convenience of their locations and app makes it totally worth it if you're not in a huge rush.

October 30, 2025

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