Maureen Foster

I like my car but didn't like dealing with 5 different people before I collected it. Salesman great service but never saw him or heard from him again. Another person when the car arrived for me to test drive. Another person to deal with paperwork. Another person to bring my car to front of salesroom when collecting and Another person to go thru settings and controls. Ridiculous. Also there is something called rewards but no idea what as no one explained and no reward on picking up the car. Not a great experience considering money spent

The experience was fine and the prices great. An improvement could be an extra box adding when going thru the extras I.e. motor expenses. Breakdown cover. Put a box that says covered elsewhere

When purchasing a part for your vehicle and the site shows this item fits your vehicle you expect it will fit. However when the part arrives and it doesn't fit you are told you should have carried out further investigation before purchasing the part as it is possible it wont be suitable. So before you purchase a part you are told will fit check for your OEN number (i had never used it before) and provide your vin number. Not easy to find where you insert this detail or how to find detail. Delivery says 1to 2 business days but arrived 10 days later. Whilst I have a prepaid label to return the goods it cost me for delivery of incorrect goods. You try to question why parts don't fit but AI doesn't answer your questions neither does the agent who eventually takes over. Finally got to actually speak to a person who only repeated what AI had said in that even though they have confirmed the part will fit you must check further re OEN and vin number. Why say a part fits?? Why not ask first what your vin number is? So unless you have triple checked do not order. to reiterate I ordered a right hand drive part and received the part but left hand drive even though I had checked via AI chat that it was RHD so their reasoning does not explain why they did not send the RHD version I had ordered.

Today I visited Huddersfield branch and came out with my holiday fully sourced and booked by Kim. I had tried on line to book a fred Olson cruise but couldn't find what I was looking for and neither could Kim. However she didn't give up like I had done she persevered and searched and searched and then got on the phone to Fred Olson for help. Got me all the details printed them off so I could see it met all my needs at a good price. Found what I was looking for so Kim was back on the phone as this cruise was not on her system. What a result and the determination from Kim to be of help without being a pushy sales person sealed the deal. Would I go back to sort my next holiday? Most certainly without a doubt.

Dispire having connection issues Rona and Fabian both remained calm polite and professional at all times No pushy sales just provided the facts and answers to questions and allowed me the time to make my decision

Delivery when I expected it delivery driver a pleasure to deal with

I have mobility problems and didn't know whether this was for me. It was truly right for me! I understood the instructions managed to do every exercise but most of all increased my motivation to do it again

Been my bank over 20years and always easy to use app and if a problem someone to help on phone

Damage to car Decemberfinally denied claim end of Feb. No contact on info at anytime.

Collected our new to us caravan yesterday. Ryan our sales person provided excellent service throughout.

I complained about no one taking ownership of my issue but once someone did things moved very quickly. As a result I now have a new oven and my broken one taken away. Thanks to everyone concerned

Quick easy delivery from a smiley driver which is good to see in these difficult times

I have a uplift number from hotpoint to have my faulty cooker collected by currys and a refund obtained. I bought from a store but store says they are not responsible and customer service says they have a different system so they can do nothing. Back to store batted back to customer service. No one will take ownership of problem. Hotpoint immediately gave uplift no so why does no one at currys do same. I need an oven that works. No way do I want a replacement from a company who cannot sort issues out. Staff need training systems updating and customer service given the ability to solve all issues.

As always great service and best of all they are based in UK.

That should read minus one star. My last four parcels via Hermes delivered shown on tracker but not even my street