Jake

I already gave a great review for this before I was asked and now it keeps asking for one so here it is 👍🏼

There’s no point in even explaining really. Always late, lie about attempting delivery, don’t always knock even when you’re in and now lost my parcel after 3 almost week late deliveries in a row. I never used to have a problem up until a couple of months ago. On the local town facebook it’s pretty much every post is about parcels delivered to the wrong address. Evri need to give up.

Great price and fast hassle free delivery. Would definitely use again. I’ve had to write a few negative reviews lately so thought I’d better give credit where it’s due. Businesses, be more like these people!

UPDATED

Ordered some rods a week ago, been given 2 x 2 hour delivery windows that have not even been attempted. Sent multiple emails to customer support that have been ignored. Rang you and waited in a queue for 20 minutes to have the phone cut off. Did speak to a friendly member of staff yesterday who called dx delivery head office and assured me they would be coming yesterday. I could see him on the map over a hour away at their depot with a hour still left in my delivery window then popped up item marked as delivered. No attempt to even come near my address. After ringing today told it’s probably going to be another week before I get a refund. So 2 weeks and hours wasted for absolutely nothing. No offer of sending something out with a different courier, just tough luck basically. Will never use again. Shame as great prices and got them sent quickly but delivery company and customer service is terrible. Well deserved negative reviews.

This exact experience also has happened to my friend who lives a couple of miles from me and ordered the day before me so not just a one off.

After a week of waiting for my refund I just called them, I was position 16 in the queue and it took 1 hour and 12 minutes to talk to someone. After looking what was going on the lady said that my order still hadn’t been received by them but issued the refund as she said it’s not fair that I have been kept waiting. Surely that should have been done a week ago when I was first messed about. This is truly the worst company I’ve ever had to deal with. They shouldn’t be allowed to trade.

Terrible service. Had a two hour time slot on Friday, was following the van on the app then just before my delivery the van disappeared and I didn’t get my delivery. All weekend it said it was being delivered on Friday with no update. I couldn’t message because it said out of hours and the email address provided didn’t work either. Also happened to my friend who lives a couple of miles away the day before so obviously a regular occurrence. It now says it could come today but says all day so wasting another day in the school holidays waiting for a delivery that may never come. I’d rather have Evri deliver my package and that’s saying something. Will avoid dx as much as I can from now on.

So I got the update it would be between 18:41 - 20:41 and the driver never made any attempt to even come near my address and now I’m watching them on the map go back to Plymouth. They have a package for my friend near me too that should have been delivered on Thursday also has had 2 x 2 hour delivery windows to wait for that have just been left. Disgusting way to treat people. I wouldn’t mind if it was just late but wasting 2 hours multiple times is unacceptable. I will just cancel my order tomorrow and buy elsewhere. Shame as angling direct have been brilliant.

Now sat at your Plymouth depot and still a hour left in my delivery window. Pathetic customer service. Shame I can’t give zero stars.

And now it says our records show your item has been delivered. So does my friends. What kind of shady stuff are you running over there?

All I wanted was game pass for a month. 20 minutes later still waiting for a code and had to take a photo of my drivers license on a piece of paper with the company name on it and still waiting for verification. I saved £3 from getting it direct from Microsoft. 20 minutes later I still don’t have it. Last time I ever use these. So 40 minutes later my id was rejected and now I’m trying to cancel my order. Worst key experience ever. Stick to loaded or just get from Microsoft and save the hassle.

These lot are legit. Only ordered yesterday and got it already. I ordered some white rhino and some pineapple as these were cheapest and wanted to test the water before spending too much. Just opened the pineapple and it smells amazing. Smoked weed for 25 years but don’t like being stoned anymore but do like to smoke for the taste and this ticks all the boxes. Will definitely order again. Thanks 🤙🏼

Paid £130 for 12 bottles of wine, completely wrong box was sent to me so I instantly emailed to let them know. 4 days later and still no response. I expect there will be if I leave a negative review. I see this is getting pretty common now. I ordered this last Friday and now have just got a box to look at till it gets picked up whenever that will be and I actually get what I paid for.

So I gave you the information you asked for straight away and two days later I still have no reply. Extremely poor customer service. I paid for something, you sent something else, I don’t want what you sent me. I’d like a refund. I would have liked to message directly but you only seem to care about messaging back when everyone can see it.

Now it will be two weeks tomorrow since I ordered my box. You finally arranged for the wrong box to be picked back up today. It wasn’t picked up. My wines I did order are supposed to be with me by no later than tomorrow, which I doubt will happen now either. You put £15 credit and then another £10 credit in my account after I’ve cancelled it as an apology, meaning I have to spend more money with you to even get this, which I’m not going to do. It would have been a lot better you maybe saying pick a bottle out the box we’ve already sent you and enjoy it as a apology while you wait 2 weeks for the right one you’ve already paid for because of our mistakes, but no. We will just tell you we’re getting it and not do that either. I will never recommend you to anyone or order from you again. If I don’t have my order tomorrow as promised I will be contacting trading standards. This whole experience has been ridiculous. Also having to do this over TrustPilot to get a response each time is also ridiculous.

Same as everyone else. Got a message about Black Friday so ordered all my stocking fillers from them, emailed a few times trying to find out if they will be here for Christmas or do I have to sort something else out. The email you get back says anything ordered after the 12th of December won’t get here in time. I ordered 24th of November and still not sent. Disgraceful. Just tell people it’s not coming and refund them instead of emailing them trying to sell more stuff that won’t come.

I haven’t even used dpd for a while but writing this on terrible experiences with ups and Hermes (evry). Dpd get it right every time. Clear short windows of delivery slots, never missed a delivery, will leave it where you want if you’re not in and my local driver Simon is top class. I wish all companies used you.

I’ve had two delivery windows of 4 hours and hasn’t delivered either of them then given another, hi we’ve rescheduled your delivery email again. Sat in day number 3 with no apology or reply even as to where my parcel is. Lost way more money in missed wages than my parcel is worth. After seeing all the negative feedback how does anyone actually use this terrible company. Worse than Hermes. Dpd top class service every time.

I went to your Facebook as you instructed and got a automated message telling me it’s very helpful (it isn’t) and absolutely no help whatsoever and I’m 15 minutes away from a 3rd wasted day as my parcel still hasn’t turned up on the 3rd rescheduled delivery. Worst company I have ever had the misfortune of dealing with.

Been given 2 delivery days with a 4 hour window. Hasn’t delivered either of them. No apology or info on where it is even. Lost more money than the package is worth and still don’t even have it after being sat in for two days. Won’t be ordering from you again. Never have a problem with dpd, expect it from Hermes but will try my best never to use ups again.

3rd delivery in a row not turned up in my 4 hour slot. Absolute joke. Only way to get a reply from you or ups is on here. Thought I was saving money buying from you. Ended up costing over 3x as much. Terrible service.

Although I didn’t get next day delivery I was notified straight away that my order was slightly behind and I did get them in less than 48 hours at a good price and was well informed. Good service.

Best customer service I’ve had. I ordered a funko pop Callander from them on Saturday and it arrived by Monday but was unfortunately the wrong one. Normally this would be a lot of hassle trying to swap it or get your money back but these dealt with it fantastically. Instant replies to messages and in the end told me to keep the wrong order as a apology (£36.50) and sent the right one out the same day which I have now. Refreshing to see good customer service on the internet. Thank you so much. Will definitely be using again. 👍🏻