Motocard Reviews 

I’m really pleased with Motocard,, no hidden charges or duties, arrived earlier than estimated. Great service , thanks.

I ordered two brand new paddock stands from Motocard (Order #19965576), but what arrived looked like 2-year-old used products. The metal was heavily scratched everywhere, and the front fork adaptors were completely bent and unusable right out of the box.
When I contacted customer service with photos, their "solution" was to offer an insulting €20 partial refund for completely broken gear. The other option was an exchange, but they refused to arrange a home pick-up. They actually expected me to waste my own personal time and gas money to drive and drop off a heavy, broken package when it was 100% their fault!
Terrible customer service that makes their shipping mistakes the customer's problem. I am now forced to file a chargeback dispute with my bank to get my money back. Save your money and buy from a company that actually respects its customers. Avoid!

Great customer service, honest prices and quick shipping

Product delivery speed and product packaging

Price of product

Very unreliable! On August 2, 2026, I placed an order for several items, including a pair of gloves—which I still haven't received to this day. I also sent two emails, but I haven't received any response. I DO NOT RECOMMEND!

Really easy to browse and shop. Items arrived well packaged. I'm impressed with the service.

WANTED A DISCOUNT GOOD PRICE AND FREE DELIVERY ON MY ORDER FOR GILLES REARSETS UPGRADE FOR MY DUCATI AND WEBSITE WAS EXCELLENT JUST HAMPERED WITH MY OLD PHONE BEING SLOW ( MY FAULT )
COMPLETELY RECOMMENDED FOR A GREAT PRICE AND EASY USE WEBSITE.
I AM 66 AND HOPELESS WITH I T SO THE SITE IS VERY EASY TO USE AND I SHALL KEEP A LOOK OUT FOR FUTURE BARGAINS THANKS !

I've ordered and payed for a new helmet (Shoei X-Spr) and received a used one... after 10 days from my inquiry e-mail I still have no answer!

Great moto shop. Good quality fast shiping and great price

Item was described as it is, size is as advertized and shipping as stated. Was little suprised about longer shipping (17 days to Croatia) but got item in 10 days. Recommend.

Espectacular, mejor imposible.

One of the best and easiest to navigate shops ive dealt with. Great discounts, very fast shipping (order came one week before it should have)

I can always rely on secure payment, tracked shipping and quality of the products.
It is an easy, secure and fast to purchase from Motocard, and they even sent me birthday present in form of a discount!

I received a damaged Pinlock and contacted Motocard to resolve the issue. After reviewing my warranty request, they replied that the Pinlock needed to be adjusted through the mounts and that this was not considered a warranty issue.

This is my third helmet, and I have never had any issues fitting a Pinlock before. Based on my experience, I still believe the Pinlock I received is damaged, rather than the problem being caused by incorrect installation.

Motocard also stated that their team would contact me shortly to explain the next steps and help resolve the matter. However, it has now been more than two weeks, and I still haven't received any further response or solution.

I find this very disappointing. If a company tells a customer that someone will follow up, I expect them to keep their word and at least provide an update.

Based on this experience, I am disappointed with Motocard's after-sales service. I hope they finally respond and take responsibility for resolving this issue.

I received my order in good condition, but unfortunately, it doesn’t fit, so I wanted to return it.

I filled out the return form twice and was told I would receive the return instructions within 24 hours. I have also sent emails, but since October 11, I haven’t received a single proper response.

Customer service is impossible to reach, and I am still unable to return my order and get my money back. This is completely unacceptable. A return process should not be this difficult, and the lack of communication is extremely disappointing.

Unfortunately, I have had to write this negative review to get my point across. I normally never leave negative reviews, but the complete lack of communication and customer service has left me with no other choice.

I would not recommend this company based on my experience.

Again, I get an answer on trust pilot not email.

The amount of time I had comments on trust pilot saying the team will email or this will be passed on to the team . Honestly at this point I think they copy and paste over .

I hope it shows people how bad the customer service is if you have a problem. Are they willing to take your money and let you buy 100% and if you have a problem good one . Have a try getting my an email or a response from them .

I am going to keep posting on trustpilot as this the only way to get answers.

A strange review because I didn't actually purchase the intended item. However, I feel the need to praise this company for their immediate attention. Having ordered the wrong item, I emailed them and requested cancellation. I received confirmation immediately and good to their word, the money was returned to my credit card account. Many online companies don't operate as well as this. Although I didn't purchase on this occasion, I certainly won't hesitate in the future.

I ordered a jacket but they sent the wrong colour.
I emailed many times to resolve the problem but they never reply.
There's no other way of contacting them.
My only option is to contact my credit card company for a refund.
TERRIBLE CUSTOMER SERVICE.

Absolutely shocking Customer service, item didn’t arrive, ignored 4 requests for help, despite advertising a 24 hour response time.

Ordered on 3rd October and still nothing by 16th October despite saying in stock and will be delivered on the 7th October.

I received a note saying delivery completed, but nothing arrived.

Will never ever use Motocard again.