Motocard Reviews 

Excellent service as always, competitive prices, easy to contact.

I recently purchased a motorcycle helmet from Motorcard and had a very positive experience. They offer an excellent range of motorcycle clothing, helmets and other riding gear, with very competitive prices. The ordering process was straightforward and delivery was fast. I’m very pleased with my purchase and would definitely recommend Motorcard to other motorcyclists.

After the poor experiences I had previously had with Motocard, I decided to give the company another chance and placed a new order, #19652057, on 17 August 2026, for Click & Collect at the Motocard Montijo store.

The expected collection date was 1 September 2026. On that day, as the order was still showing as “In preparation” on the website, I contacted Motocard through your website to specifically ask when my order would actually be available for collection.

The reply I received from your Commercial Department was very clear:

“We inform you that your order is already available for collection.”

Based on this explicit confirmation from Motocard, I drove to the Montijo store, approximately 21 km from my home — a 42 km round trip.

When I arrived, I asked a member of staff for my order. After spending some time searching through the collection orders, she was unable to find it and asked a colleague for assistance.

They then spent considerable time checking the system and making phone calls. As one of those calls was on speakerphone, I even heard the person on the other end say that the order had “arrived yesterday”, which led the employee to search again, including in the warehouse.

After approximately 45 minutes of waiting, I was finally told that my order was actually not at the store.

According to the employee, there appeared to have been an error in the system: the order was probably still in transit but had somehow already been registered as being at the store.

I find this situation completely unacceptable.

I did not travel to the store because I misunderstood the status shown on your website. I contacted Motocard beforehand and Motocard explicitly confirmed to me, in writing, that my order was available for collection.

As a direct result of incorrect information provided by your company, I made a 42 km round trip, spent approximately 45 minutes waiting in the store, in addition to the travel time, and returned home without my order.

What makes this even more frustrating is that this comes after problems with my previous Motocard orders. I decided to give the company another chance, only to encounter yet another issue involving logistics, order tracking and inaccurate information provided to the customer.

A company of Motocard's size should not have a system where an order is shown as being at a store while it is apparently still in transit. More importantly, customer service should not explicitly tell a customer that an order is ready for collection without being able to verify that this information is correct.

At this point, this is no longer simply a delivery delay. It represents a serious failure of coordination between logistics, IT systems, customer service and the physical store, resulting in unnecessary costs and a significant waste of the customer's time.

Incorrect product information and terrible customer support
I ordered a top case fitting kit for my Kawasaki Z650RS because Motocard’s website explicitly stated it was compatible. It isn't. The manufacturer's official website clearly shows this kit does not fit my bike. When I contacted customer support about their listing error, they refused to help or take responsibility. I have been a returning customer, but after this terrible experience, they have lost my business for good.

Brilliant as usual..Great products at great prices!!.. recommended!!

The lady that helped us was great. Knowledgeable, friendly and helpful. The staff at the Gaia location are always very,very good.

I imported my order to the Philippines and the team at motocard went out of their way to ensure my import paperwork was flawless. I’ll continue shopping here.

The Whatsapp AI bot is very fast and on it!

Ready to respond in every question, some problem with the order number ( gave me 2)

Returned a helmet on 23rd of July, it has been in transport since then, I sent them an e-mail and they have been barely responding to me. Since 18th of this month they stopped responding to my e-mails completely and there's no other way to get in touch with them, absolute SCAM company, if I don't get a response and my refund by the end of this month, a chargeback will be filed with my credit card company.

Price, offers, professionalism. And of course fast delivery :)

This is my experience:
I got sent emails saying first the one and then the other helmet i ordered wasn't available but you'd get back to be about a solution. I got no more information.
Then I got emails about my order being sent and in that both helmets were included.
At this point I sent an email that I wanted to know if the helmets were in the package or not because if not I didn't want the visor I ordered for them, obviously.
I still haven't had a response to this but I kept getting information about the package traveling, all the time the helmets were included.
Since I haven't heard anything I visited the website and asked the bot there to check what's in my package and it told me it had been cancelled.
The unprofessional approach to this is... It's reach new limits.

I get annoyed when companies let me place orders and then several days later say they didn't have the item but how this has been handled is new (in a bad way).

Part if the website-you can't zoom in to read everything clearly, plus a little confusion with the description, SO MAKE SURE THAT ITS LS2 HelmetsLS2 Advant X Future II Carbon Helmet Sixe XXXL WITH Red/White/Blue Stiping

Thank you.

I've purchased multiple items here and have never had a single issue. Great prices and fast shipping every time!

Great communication, rapid delivery and great products. I purchased an Alpinestars recharger backpack which I could only source from two places. Motocard were the cheapest. The product arrived promptly, well packaged and it was exactly as described.

My original ordering items shows in stock and it can be ordered, I would like to have them shipped ASAP because 1 month and 1 week for an order is way above anybodys patience and tolerance.

This was sent by email from trustpilot.com: motocard.com has flagged your review for containing defamatory content. :))

After ordering merchandise from this website, I was notified one week later that one item was missing from my order, asked them to send something else. After one more week the order was sent out and another week to be delivered only to have items missing from my order without informing me prior that they didn't send out all the items. I've sent them message to notify about this and replace my items, even after 1 week order wasn't sent out even though I gave them the exact codes for the items I want in exchange, they need the links...So 1 month later the order still wasn't sent out or completed. Never have I had such a bad online shopping experience and I will not use this web shop ever again.

Great service ,kept informed thoughout how order was progressing.

Motocars is the best!!! Very professional and quick delivery

Avoid this company at all costs. My order has been an absolute nightmare from start to finish (Boots + Trousers).

First, my order was delayed indefinitely due to a "warehouse intake" issue. When I reached out to support, I was straight-up lied to and told the order had already shipped, which was completely false. (This was a week ago).

Days later, since I didn't get any update on the shipment, I reach out to their support team again and I've been told that "the items were finally in stock and being prepared for shipment", absolutely nothing happened. This was 2 days ago.

Customer service seem very unprepared and they are very slow at communicating with their customer (takes around 1 day to get a response). Overall, poor reliability, and little respect for their customers' time and money. And don't bother trying to chase order updates through their WhatsApp channel, you will get exactly the same standard responses based on what you can already see on their website these, it's pointless, they'll send you back to the email service which, again, will take a day to get a response (as their WhatsApp channel is managed by an AI bot).

Save yourself the headache and buy your gear somewhere else. I am demanding a full refund and taking my business to a company that actually knows how to run a retail operation.