motoin.de Reviews 

Purchased a Bell open face helmet from this company at a very good price for delivery to a greek island address, reasonably prompt dispatch with DHL parcel tracking . Delivery took 9 working days which is an average from a German company. Delay in tracking data from DHL meant didn't quite know where parcel was once entered greece ( DHL problem ). More than happy with service provided and would order from them again. Inter EU ordering , no additional taxes!!!!

When placing an order for almost 400 EUR, I would expect free delivery and free return - instead, you are expected to pay around 18 EUR to get the item delivered and over 32 EUR to get it returned, if it doesn't fit.
Also, be careful when placing the order - I selected a size XXL jacket but an order confirmation email and subsequent item that was delivered was an M size.

What an awful experience from start to finish,0 Communication, only generic blurred and no phone connection available. I am trying to return an helmet that came damaged, scuffed in box. Awful experience. DHL / Motoin making any return harder and charging for the return of defective product!!! Never again will I buy from this dodgy outfit.

I placed an order for SHAD SH58X top box and fitting kit for my motorcycle, and received a Confirmation email about my order, however, a few days later, I received an email regards to No stock for the top box.
Emails were sent to communicate back and forth for the time of stock availability. The communication terminated by motoin and product was sent without the top box. 90% of the top box amount was refunded , but not the 10% and the partial DHL fee. Email sent again for my further queries without any response...
I feel I got scammed by motoin. Since I was able to order another top box in the cart while they say the product is not available. I think how many customers have the same experience as i did. At a point, I was thinking if the kit set will fit... lucky it did.... However, no confidence on how they handle the communication and the way how they build trust with customer. No way I will purchase from motoin again...

Pretty crap delivery service, they charge premium delivery prices - upwards of 10 Euros and if you dare to phone and ask where your order is after a week, you're told to be patient and it can take up to 15 working days via DHL. DHL in turn are using third party providers for fulfilment and to here in Hungary - they deliver it to the National Postal Service and they then bring it out - via a second post service. This is also something that motion deny btw, they kept insisting it is not true. I told them to punch in the tracking number to the post office website and see - they refused. Will never buy from them again.

Unacceptable service - Forcing customers to pay return shipping for
THEIR mistakes!
I spent $535.73 USD (2,009 SAR) on products alone-excluding heavy shipping, customs fees, and months of waiting. To make matters worse, they sent me a damaged item with scratches and another item that completely mismatched its advertised description.
Despite the defect and misrepresentation being entirely their fault, they now want to force ME to pay for the return shipping label! After months of useless email exchanges, this is completely unacceptable and bad practice. I strongly advise everyone to stay away from this store.

I was very scared and sceptical after reading reviews here. Ordered an Alpinestars Tech Air v2 airbag west. Arrived in a few days to Hungary. West is in brand new condition, everything works. I can recommend motoin.de , goood shop! Thank you.

Can’t be worse. Bought two items for that doggie company, one didn’t fit, asked for return. Customer terrible , responding to emails every 2-3 days. It’s already month of the return process, payed for return label, they don’t email it to me. They clearly doing everything or nothing to make customer give up. Worst online shopping experience ever.

I ordered a helmet from motoin.de on July 30th, and it arrived quickly on August 4th. Unfortunately, it arrived damaged—the sun visor mechanism was completely broken. I contacted customer service and reported the issue, and they sent me a return label on August 5th.
According to the courier, the returned package reached their warehouse on August 10th. After that, there was complete radio silence. Every time I called for an update, the staff excused the delay by claiming they were overwhelmed with orders. I finally received an email confirming receipt of my return on August 18th—over a week after it was delivered to them.
The replacement helmet was shipped on August 19th and arrived on August 24th. In total, it took nearly a full month from placing the original order to finally receiving a fully functional helmet. Given the hassle, I expected at least a brief apology or a small gesture of goodwill in the second package, but received nothing.
Verdict: If your item arrives in perfect condition, the store is fine. However, if you need to deal with customer support, exchanges, or returns, prepare yourself for long delays and frustrating communication.

I have received a faulty product and it is impossible to contact customer service.

I bought a jacket with protective armour inside. The back protector section became damaged and after pictures were sent motion agreed to arrange replacement. After what seemed like a lifetime and several emails , a box arrived with a pair of boots in. I contacted them and waited for a response this took just short of 2 weeks. It’s now been a further 3 weeks until I see that it’s now finally on its way. Administration is not a strong point and no offer of customer recovery. I won’t buy from them again and I’d recommend for anyone else not to.

Don't spend your time and money here 💩. Order a pair of alpinestar mc boot, it was marked as quick delivery and in store. 3 days later they send me a mail that my order have to be send at 2 times. I write back" have us that posible when only order ome paai of boots". 2 day later received a mail saying that the boots can't be deleveder, and if I want to make a new order or get my money back. Wath a joke, no more shopping at motoin.de 👿

I am extremely disappointed with my experience.
When I placed my order, every item was listed as in stock with an estimated delivery time of 1–3 days. Now, more than 10 days have passed, and I've suddenly been informed that one of the items is unavailable, meaning my entire order is being held back instead of shipping the available items.
This is incredibly frustrating because I urgently need these products. The company has already taken my payment, yet there is no proper communication.
The AI chat bot is completely useless and cannot provide any meaningful information, and despite sending emails, I have received no response at all.
This order is worth over €1,000, so I expected a much higher level of customer service and transparency. Taking a customer's money while failing to communicate and delaying the shipment without any proactive updates is simply unacceptable.
I cannot recommend this company based on my experience.

Low prices but terrible delivery times that you cannot rely on. While MotoIn appears to be a German company that uses the German Delivery agent DHL, it has not resulted in improved deliveries. I have no idea where my gear is and it will not arrive in time for my trip, and likely trending 3-4 weeks later than expected. I do not recommend MotoIn or their arrangement with DHL. Pay a bit more and shop elsewhere for improved delivery and shipping visibility

Absolutely unacceptable experience.

I never completed my order because the price unexpectedly increased after changing the delivery address. Despite never confirming the purchase, Motoin still triggered a payment authorisation, leaving hundreds of pounds blocked on my bank account. The transaction doesn't even exist in my PayPal history, yet my money is unavailable.

Holding customers' funds for an order that was never completed is a terrible checkout experience. Changing prices during checkout and then locking customers' money is simply unacceptable. I will never shop here again and cannot recommend this store.

At first I was a bit afraid to order, because of the plenty of 1 star reviews, however their prices are by far the best for scorpion helmets, so I gave it a try. Everything went perfectly and the item arrived in 5 workdays, just as expected. Greetings from Budapest, Hungary.

Great service

I DO NOT RECOMMEND!
The goods did not arrive on the declared date and even after 11 days it is still not delivered, non-functional customer service!

SCAMMERS AVOID!!!

Order £1300 worth of motorbike gear from Motoin and over 2 months on it's still not arrived and they don't seem in any rush to help or refund me.The items were stuck at customs with no value so customs were unable to process it and charge me. I contacted customs with proof of purchase but it had to come from Motoin, but not to my surprise they didn't respond to customs. I only know this as I was in frequent contact with customs.(I was more than happy to pay the import charge) My items have now been returned to Motoin and still no refund and they aren't responding to my emails. The only thing I can suggest to any other pertential customer's is AVOID THESE SCAMMERS.

Hi, I had a great experience buying a Top Gun leather jacket in this store, the service was top notch, fast delivery (from Germany to the Netherlands) in 4 days - that's very fast for Germany, and most importantly, the availability and price are 80Є cheaper than in the Netherlands. Keep it up!