Jc Sc

I ordered a bracelet and waited weeks with absolutely no updates. I emailed them repeatedly asking when my item would arrive – they ignored my messages, gave no answers, and could never provide a tracking number or any proof where my order was.

Only after I threatened to take action did they suddenly claim the parcel was delivered – the very same day I sent my third email. It never arrived. They are liars and completely untrustworthy. They refused to cooperate, stopped replying, and now I have neither the item I paid for nor my money back.

Terrible customer service, zero transparency, and clearly they don’t care about their customers at all. Avoid this company completely – they cannot be trusted. Shame on you for operating like this.

To the PayPal Disputes Team,

I am writing to formally appeal the decision made regarding my claim referenced above, which you have refused based on tracking information provided by the seller.

I want to clarify the full circumstances of this transaction:

- I placed the order on 2 June 2026, and received no updates or information about its delivery for several weeks.
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- I contacted the seller repeatedly during this time – first and second emails received no proper answers regarding when I would receive my item.
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- It was only after I sent my third email raising concerns that the parcel was suddenly marked as delivered on the very same day – after 3–4 weeks of silence. This timing is extremely suspicious.
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- Since then, I have sent multiple further emails asking the seller to provide a valid tracking number, proof of delivery, or photos showing where the item was left. They have never provided any of this information to me. Until I open the case with paypal. The images they provided are not from my address

I submitted clear evidence to you showing my email correspondence proving this lack of communication and transparency. It is deeply concerning that my evidence has been dismissed simply because the seller provided tracking details to PayPal after the fact – information they delayed several day and sent fake files and emails stating "attached files" with no attachments. Images attached.

This decision feels like PayPal is supporting untrustworthy and potentially fraudulent sellers rather than protecting buyers. I have experienced multiple similar issues with sellers based in China, and it appears this kind of behaviour is allowed to continue without proper checks.

I am extremely disappointed that PayPal did not properly review the full context or evidence I provided. If this decision stands, I will no longer feel secure using PayPal for purchases, as it offers no actual buyer protection in situations like this.

I ask that you reopen this investigation and properly consider the evidence and timeline I have outlined. I am happy to provide all additional email correspondence to support my case.

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- Amount: £151.20 GBP

I look forward to reviewing your response and a fair resolution.

Sincerely,
Joao Carvalho

Misleading and unethical
Refuse to honour their own advertised warranty

I am writing to formally escalate my unresolved warranty claim for my De’Longhi Magnifica Start ECAM220.22.GB coffee machine, after receiving no response to my previous correspondence.

Case Details

- Date of purchase: 30/11/2023 (includes 2 year warranty)
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- Date registered: 04/12/2023 (completed well within your required 30-day window)
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- Warranty end date: Should be 30 November 2026 per your advertised terms
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- Issue: You are currently refusing to honour the extended warranty coverage you explicitly promised.

Irrefutable Evidence & Official Citations

All documents below are official De’Longhi publications and form a binding contractual promise under UK law:

1. Quick Start Guide supplied with my ECAM220.22.GB – Document No. A1-57132C8705, Page 2 states clearly in bold:
RECEIVE 1 ADDITIONAL YEAR OF WARRANTY FOR REGISTERING PRODUCT
Official link: dls.delonghigroup pdfmanuals/A1-57132C8705.pdf
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2. Full Instruction Manual for ECAM220.22.GB: dls.delonghigroup EN-5713232041.pdf
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3. Official UK product page online
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4. UK registration terms (30-day requirement): file product-registration
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5. Global warranty policy confirming extra year for coffee machines: delonghi customer-service/warranty

&

delonghi.com registration-benefits

I have attached copies of all these documents, plus proof of purchase, my registration confirmation, and screenshots of your current advertising to this email.

UK Law You Are Violating

By refusing to honour this explicit promise you are breaking:

- Consumer Rights Act 2015 Section 30: Any manufacturer guarantee advertised becomes a binding contractual obligation once offered and complied with.
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- Consumer Protection from Unfair Trading Regulations 2008 & Digital Markets, Competition and Consumers Act 2024: Misleading customers about warranty terms or refusing to honour them is an unlawful misleading commercial practice.
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- Contract Law: Your published terms and my compliance create a valid agreement; refusal to perform amounts to breach of contract.
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- This also conflicts with official guidance from the Competition and Markets Authority (CMA) and Trading Standards uk

Refuse to honour their own advertised warranty – misleading and unethical

I am extremely disappointed with De’Longhi UK and their complete lack of accountability.

I purchased my De’Longhi coffee machine and registered it within 30 days of purchase, exactly as their website and marketing clearly state is required to receive their free extended 2nd year warranty. According to their own published terms, my warranty should run until 30 November 2026.

Despite providing proof of purchase, registration confirmation, and screenshots of their current advertising showing this policy is still active, they are refusing to honour the extended coverage. Worse – they have completely ignored my formal emails for weeks now.

This is not just bad customer service – this is misleading advertising and a breach of UK consumer law including the Consumer Rights Act 2015 and the Consumer Protection from Unfair Trading Regulations 2008. When a company puts a guarantee in writing and asks customers to follow steps to claim it, they are legally bound to keep that promise.

De’Longhi is happy to use "extended warranty" as a selling point to get your money, but the moment you actually need that coverage they turn their backs. I am now forced to escalate this to Trading Standards and pursue the matter via Small Claims Court.

Save yourself the hassle and financial risk – do not buy from a brand that lies to sell products and refuses to stand behind what they promise.

Pros: None when things go wrong
Cons: False advertising, zero accountability, ignores customers, violates UK law

MASSIVE SCAM.
This company are just a SCAM.
Don't thrust or buy anything on their website.
It's all a massive scam

Disgusting attitude from Samsung and really unprofessional the guys just called me.No tracking number sent to me after the 28th october. But the guy on the phone saying he just gave me a tracking number. 2 week after the parcel was delivered. When I asked how can I get my phonehe just said call the police samsung and DPD have done their job. WHAT JOB? SERIOUSLY WHAT JOB?If was a new phone I would lose my money and my phone. Now i just lost my money and my used phone right?
They lost my ohone and dcreated all this circus to not deliver my phone.

Send the mobile for be fixed because a issue after update. Samsung them wanted me to accept a quote of £500+ when I sent the phone like new, still with the original plastic in the back. Sent it inside the original box that I still have. When I didn't accepted the quote asked to send me the phone back, this was on the 28th october and so far nothing... samsung stop giving me updates, keep saying someone will call me and after 2 weeks i requested my ohone back still nothing. On X last week they said someon will call you in 24-48h one week later and no calls.
SIMPLY DISGUSTING SAMSUNG...

NÃO ABRAM CONTA COM O BPI
Falta de profissionalismo e muito muito mau serviço.
Especialmente da da sucursal d3 coimbra do Largo da portugem.
O ou a gerence nao devem fazer a minima idei do que fazem e nao tem controlo dos funcionarios. Ninguém atende o telefone. A suposta gestora de conta nunca está nao interessa quando se liga nunca está... mas para pagar as minhas taxas e juros tem de ser no dia e nao há atrasos.
Incompetentes e super falta de profissionalismo.

Great parking and amazing team.

THIS COMPANY ARE HORRIBLE, order never arrived but CS first said the driver was wait to deliver and couldn't, later the order was delivered and the code was put as received, can't tell what code was given to driver, so they can put any number and mark as delivered. Really a joke this company. AVOID AT ALL COST, they are horrible and the CustumerService area JOKE AND USELESS. Bunch of thiefs... ended up without food or money.

BIG SCAM, BE AWARE... after few days account was reset to ZERO with no explanation... BIG SCAM...

GOOGLE JUST STOLE ALL MY BALANCE ON GOOGLE PLAY...
Just lost all my balance on my google play without any reason... after speaking with Google Cs just been told they can't help as that was a voucher. The money has been in my account for the last year, was not expired and still just vanished...
Not specifics of anything just been told the "specialist" couldn't not recover my balance... how is that possible.
My account was not hacked and the money was not spent anyware... just vanished... Google stole my money thats what it is...

DO NOT BUY INSURANCE WITH THIS COMPANY. This company is ridiculous, IF WE NEED TO CONTACT THEM IT WILL TAKE YOU HOURS WAITING ON TEH PGONE FOR ANYOEN TO PICK UP, and after speaking with them saying i don't want to renew my insurance they haven't done anything and they tried to renew and ask money... now on the phone again to tell them once again i don't want to renew, waiting now for 55 minutes and no one pick up the phone, when one guy pick up the pone keep saying the connection is not good and put me on hold again...
Really, is this how you want to keep clients?
VERY VERY BAD SERVICE..ALREDAY BOUGHT INSURANCE WITH OTHER COMPANY...

Tell your drivers to ring the door bell when delivering parcels and not just drop them in front of teh door. Anyone passing by can just pick them up. They just need to ring teh bell at least so we can come to open teh door and see teh parcel. But no they don't want to do anything else. Drop the box and leave running... really UNPROFESSIONAL.

REALLY DISAPOINTED WITH THE SERVICE...

After year of being a customer with this company they are becoming so BAD and BAD... no reply to emails, when we have a delivery problem it's never their fault, the company they work with are just rubbish and this guys don't care about costumers as long the money will come in every month... DO NOT RECOMEND THIS TAILS COMPANY AT ALL

10 July in Tandem centre Colliers wood Next store around 14:30pm I entered that store to buy some clothes for myself (important note is that i was with my wife and with my 2 kids on is 5 and the other is 2), I'm a once a month client (so kind of regular one) and today whem I went inside to search for specific clothes for a event so I could match with my 5year old son (we bought his clothes there last month)
Whem I was looking for the fitting room I saw another customer asking one of the staff member where he could try and I ask the same, that staff member man age around 50 and 55 years old and collar skin was very rude saying when they have sales they don't open the fitting room. Otherwise they would have ques from boots (other side of the shopping centre, quite sure taht would be impossible but...) when I asked how can we buy the cloths if we can't trying them? He related very rude saying no clothes store is obliged to have fitting room and that when they have sales that is close.
So my first question: is this policy from Next UK? When you have sales your fitting rooms are closed?
Important not I'm was on the suits side and all clothes I was looking and wanted to try were not on sale.
This gentleman kept saying to come other day during the week.
When I said if I can't try I will not buy it and I left the clothes on tope of some angers in front of me. This staff member grabbed the cloths and came after me shouting " we're not Primark and you need to respect our clothes". If you have CCTV you will notice I put the clothes on top of other clothes on a hanger... he also says we needed to put everywhere it was...
I don't need to put anything back, usually I do for respect of the people that works on those store

I'm not British but would really like to see if I was British this staff member would have the same reaction and attitude, this was pure racism (I'm a white person and the staff member is a colour person) but this was pure racism/description...
I start walking to go out of the sore, again with my wife and my 2 under age kids, and this staff member start to walk after us and kept saying they were not Primark and they don't need Primark clients.
I have to say that the few times I went to Primark (not a regular customer on their store) I was always been treated with respect never tried their fitting room but the few time I went inside a Primark store they were always open.
Really Horrible store and Horrible Staff member, i do believe that not everyone working there is the same, Serious believe this guy is Racist and has some issues against foreigners.

This has to be the worst company in the world.
They are a massive SCAM. Cancelled my contract with them last March and pay my final bill, but keep sending me email every month to pay £12.50, last May i put a complain against them and they contacted me back apologising saying i don't need to pay anything, i requested a email stating that, they sent the email, but still every month i have emails and letter from them asking to pay my bills... BIG SCAM TALK TALK
DO NOT RECOMEND TO ANYONE

Went to do some shops In Lidl and whem I went to pay and only had self check outs to pay. I was with a full big basket of items with my son of 4 years old and my baby in teh pushchair. Was hard to do the self check out. Also all self check out tills were full and 3 people on the queue waiting. Ask a lady in there if they could open one or the normal check outs and simply replied NO, ONLY THE AUTOMATIC TILL... Had to go to the self check out... only to see that 2 minutes later they open the normal check out for a British lady. IF THIS IS NOT RACIST IT CERTAINLY IS REALLY BAD CUSTOMER SERVICE... I STILL THINK THE REASON WHY SHE DIDN'T OPEN THE TILL WAS DUE TO ME NO BE BRITISH...
This happen on the in the store at Colliers wood on the 2nd October around 5pm.

Was waiting to get a delivery a few days ago with here and first sent me one email at 1:30pm saying the item was left on the porch and at 17:57pm got anew email saying the item was left on a safe place. When I arrived home looked everywhere and nothing. No item anywhere. Ask my neighbours and we are always keeping things for each other's they didn't saw anything. Ask Hersm about my delivery and they only said it was deliver I should contact the seller for more details. This company is SO SO BAD. HORRIBLE CUSTUMER SERVICES AND THE FIELD MANAGER IS REALLY INCOMPETENT ON HIS JOB... He doesn't know what he's doing only got back saying it was delivered... that's it... DO NOT USE THIS COMPANY IT'S CHEAP BUT WILL COST YOU MORE BECAUSE OF THEIR INCOMPETENCE AND LACK OF PROFESSIONALISM...