Helen B

Efficiently and effectively delivered my parcel.

Love Boden, great clothes, easy delivery and returns and proper customer service the way it should be. Thank you.

Great price, glasses arrived well packaged and in good condition, no problems.

Our regular courier is amazing. He goes out of his way to ensure he delivers parcel safely. He knows all of his customers safe places his friendly and very efficient and effective.

Whenever our regular courier is away on the other hand we basically don’t get a delivery service. You’re lucky if your parcels are delivered and they certainly aren’t gonna be picked up for collection. I understand that the standing may not know the area so well but my major frustration comes when I contact every customer service and get no real help at all it’s very frustrating.

Such a handy and easy to use service.

I bought both the Fridja F1000 upright steamer for home and the F10 handheld steamer for travelling. Once I tried the F10, I realised it was so effective on its own that I didn’t need both. The product itself is genuinely excellent — the F10 works brilliantly and I can’t fault its performance.

Unfortunately, my experience with Fridja’s returns process left a very sour taste. Their policy requires items to be “unopened and unused,” with automatic deductions (10%–25%), which I feel may not comply with UK consumer law. Under the Consumer Contracts Regulations, customers have the right to open goods to inspect them, yet Fridja’s policy discourages this and feels unnecessarily punitive.

To make matters worse, when I returned the F1000, they took the maximum time legally allowed to process my refund. Even though they had received my return a week earlier, when I asked for an update I was told — very flippantly — that I would get my refund within the legal time frame. It felt like they were happy to rely on the law when it suited them (holding onto my money longer), but ignored it when it didn’t (refusing to apply cooling-off rights fairly).

This experience didn’t feel like customer service at all — more like a company hiding behind policies rather than supporting their customers.

It’s a shame, because the product itself is genuinely excellent. But until Fridja updates its returns policies to respect consumer rights and treats customers with more care, I would urge anyone considering a purchase to be aware of what they’re signing up for.

Just fantastic. Customer service the way it used to be, and still should be. My tokens went awry during a transaction on the they’re website, and Henry managed to track the tokens down and reissue them for me. Thank you so much. Also, hats off to a company who doesn’t put an expiry date on the their gift tokens. An all round good egg.

Warning…this company has many Trustpilot accounts, check them all. One looks very good, the rest don’t, making me wonder about the one that looks good. Are all the five star reviews real? It's interesting to me that there are so many reviews praising customer service when my experience of the customer service has not been good. I ordered an item for the sole reason the shipping range was 3 to 5 days. The item arrived two weeks later. Throughout this two weeks I was in contact with customer service, and although they were very polite, they ignored my actual questions throughout most interactions, and just kept telling me it would be with me soon. I asked for a return slip to be sent so I could the return the item as it had arrived too late, I got no response, I asked for my shipping to be refunded, given it was not the service I paid high shipping charges for (9 euro). The same message ignoring my request...'your item will be with you soon, please see the tracking'...over and over again, very frustrating. Avoid if you have tight time frames or thing there may be any need to get an issue resolved effectively. The item sat in a sorting office in The Netherlands for a week, had someone looked into the shipping issues when I first queried it, my item may have got here in time, Instead customer service just kept telling me it would be with me soon and forwarding the tracking info I already had. Really disappointing. I now how an item I cant get to my nephew in Switzerland in time for Christmas, and a very expensive shipping fee.

Update: After a lot of emails, Luksusbaby have refunded my postage, and allowed me to return the mittens, paying my return postage too. I appreciate this, and it is a vast improvement on the customer service I had been receiving, but the sheer amount of effort and hassle it took to get to this point doesn't change my star rating on this review. Maybe it would be a better experience if the item wasn't being shipped to the UK.

It's interesting to me that there are so many reviews praising customer service when my experience of the customer service has not been good. I ordered an item for the sole reason the shipping range was 3 to 5 days. The item arrived two weeks later. Throughout this two weeks I was in contact with customer service, and although they were very polite, they ignored my actual questions throughout most interactions, and just kept telling me it would be with me soon. I asked for a return slip to be sent so I could the return the item as it had arrived too late, I got no response, I asked for my shipping to be refunded, given it was not the service I paid high shipping charges for (9 euro). The same message ignoring my request...'your item will be with you soon, please see the tracking'...over and over again, very frustrating. Avoid if you have tight time frames or thing there may be any need to get an issue resolved effectively. The item sat in a sorting office in The Netherlands for a week, had someone looked into the shipping issues when I first queried it, my item may have got here in time, Instead customer service just kept telling me it would be with me soon and forwarding the tracking info I already had. Really disappointing. I now how an item I cant get to my nephew in Switzerland in time for Christmas, and a very expensive shipping fee.

Update: After a lot of emails, Luksusbaby have refunded my postage, and allowed me to return the mittens, paying my return postage too. I appreciate this, and it is a vast improvement on the customer service I had been receiving, but the sheer amount of effort and hassle it took to get to this point doesn't change my star rating on this review. Maybe it would be a better experience if the item wasn't being shipped to the UK.

It's interesting to me that there are so many reviews praising customer service when my experience of the customer service has not been good. I ordered an item for the sole reason the shipping range was 3 to 5 days. The item arrived two weeks later. Throughout this two weeks I was in contact with customer service, and although they were very polite, they ignored my actual questions throughout most interactions, and just kept telling me it would be with me soon. I asked for a return slip to be sent so I could the return the item as it had arrived too late, I got no response, I asked for my shipping to be refunded, given it was not the service I paid high shipping charges for (9 euro). The same message ignoring my request...'your item will be with you soon, please see the tracking'...over and over again, very frustrating. Avoid if you have tight time frames or thing there may be any need to get an issue resolved effectively. The item sat in a sorting office in The Netherlands for a week, had someone looked into the shipping issues when I first queried it, my item may have got here in time, Instead customer service just kept telling me it would be with me soon and forwarding the tracking info I already had. Really disappointing. I now how an item I cant get to my nephew in Switzerland in time for Christmas, and a very expensive shipping fee.

Update: After a lot of emails, Luksusbaby have refunded my postage, and allowed me to return the mittens, paying my return postage too. I appreciate this, and it is a vast improvement on the customer service I had been receiving, but the sheer amount of effort and hassle it took to get to this point doesn't change my star rating on this review. Maybe it would be a better experience if the item wasn't being shipped to the UK.

Great product at great price, speedily delivered. Thank you. The stick on tiles look so realistic and are easy to use. Thanks

Lovely products delivered quickly with express delivery

Great drinks, delivered quickly. Really good to find some good natural wines. Unfortunately one of our bottles arrived broken (chilli syrup), but this was no fault of twisted cellar - all on Royal Mail there, the box was clearly marked fragile. The team at twisted cellar were really quick to respond and went out of their way to try to make good. Will definitely use again.

As others have said I wish I had read the reviews first.
Ordered four items. Used all the online size guides, one looked like a sad, one didn't cover my chest. the other two I ordered two as I fell between sizes and neither worked for me. Imagine my surprise when I had to pay for returns...to France! I thought I'd b able to return in store, or at the very least I would have to pay for returns to a warehouse in the uk. Will never use again, even in a store. On principle. A very costly mistake.

Update (30/10/17): Bloom and Wild have now fully credited my account for the cost of my flowers, which I appreciate and is the fair response. As such i have increased my review to 2 stars, due to the fact that there was so much friction involved in receiving this compensation, after 4 emails, and 3 online reviews, I finally received compensation, it should not have been this hard.

Update (28/10/17): Bloom and Wild State below that they have credited my account however, they have not. i really hope this is a mistake as opposed to them trying to counter my review and make their customer service look better than it is. Im getting pretty frustrated. I am fair and will update once again if i find my account has been credited to reflect that they have kept to their word.

InItial Review (28/10/17): Flowers were lovely when they arrived, however friend had to visit neighbours and search her front garden to find them. No note left to say they’d been delivered or where they were. I had a notification saying they’d been delivered but who orders flowers to themselves? And it did not say where. Not really in the spirit of delivering flowers! On top of this my friend has a normal post box and hey we’re meant to be letter box flowers. So why they hadn’t just gone through the letter box god knows. Had there been a frost, or had I not been able to tell her they were there they have been ruined out there. Contacted bloom and wills about it, they told me they’d credit five pounds to My account so I can upgrade my delivery method next time. I shouldn’t have to, and I should be compensated for this mistake. When pressed they offered me a 20% Off code. Again, the compensation should be for this delivery. Suffice to say I will be going back to M&S. just don’t respect or value their customers.

I didn't even think to consider the returns process when buying from this website. I was buying a product which I already owned, buying a second one for my partner. The first works fantastically (purchased from Le Creuset directly), this one, on the other hand fires shots of oil rather than a fine mist. I don't have a huge problem with this, sometimes things are made faulty, it's unfortunate. The thing I take huge issue with is The Hut's returns process. With any other online retailer you can just send an item straight back if it's not fit fir purpose, not The Hut. First you must fill in an online form, and wait for a response which can take up to 48hrs, then you have to upload pictures to justify that the product is faulty, then you have to pay for postage to return it yourself and then they'll refund you if they see fit! I'm still waiting to hear back from my first message, but I'm really unimpressed and will not be buying a product from here again. I assume they work off the premise that if they make it hard enough people will give up. It's actually very annoying.