Kevin

I have been a customer of Condor since the 1980's. I'm still riding a set of wheels built by Monty Young from that era.

Brilliant stock range, superb service and knowledgeable customer assistance.

I'm living at the other end of the country now but always try Condor first for anything I want. The web based service is as good as the shop.

I purchased a jersey, shorts and socks set. When the package arrived, the shorts were a cheaper model in the wrong size. I immediately returned them for a refund, stating the reason clearly on the returns form and included a note in the returns package. Almost three weeks after the returns were received by Assos, I noticed that no refund had been processed. I queried this and was told they were not going to refund me as I had not returned the item ordered!!!

I have asked the credit card company to refund the payment but this is totally unacceptable.

I bought the shorts anyway through brilliant retailer Condor but I will think carefully about buying any other Assos gear and it certainly won't be via the Assos website.

I have made three withdrawals on easy access accounts. None has been fulfilled yet by Raisin, the first of which is now 8 days overdue.

Aside from the lost interest, I'm now getting concerned. I have sent email enquiries, which remain unanswered.

Made an offer on my iPhone. Reduced the offer substantially because of "damage". I knew the phone was in perfect condition so rejected the offer. They offered a small amount more but I asked for the return of the handset. Sold it to another reseller for double the price.
They still email me almost every day asking if I want to sell the phone.

Didn't deliver on time, gave no delivery updates and left packages at incorrect address in the middle of the night. How is this company in business still?

Went the extra mile to get my delivery to me when the carrier let everyone down. And, the product is superb.

How is Yodel still in business? Yet another missed delivery date.

By way of update, the Yodel web site is showing the package as having been delivered this morning, which is untrue. The tracking number is JD0002248695566157 in case anyone from Yodel wants to assist?

Having placed a "click and collect" order, I was surprised when I turned up to collect to be told that my goods were out of stock and the order was cancelled (although I hadn't been told).

As I had made a 30 mile round trip, I sent an email complaint - suggesting that the order should be fulfilled and delivered without charge (I'm in the local store's catchment area).

Instead, I received an extremely rude reply telling me that the matter was entirely my fault as I should have checked to see that my credit card had been debited before setting off.

Suffice to say, I won't be using this service again.

Nearly 2 weeks after placing an order, I still haven't received confirmation of despatch. Email enquiries go unanswered. I've cancelled the order and requested a refund from the credit card company. Avoid this business.

Waited all afternoon for a delivery. Tracking shows it's been returned to the depot (for no apparent reason. I assume the delivery driver couldn't be bothered. As bad as Evri. Why do businesses use delivery companies like Evri and Parcelforce?

I've bought Nikon gear from Grays for over thirty years. Exemplary service and great to deal with. I hope that s[ecialist retailers like Grays will continue to serve professionals and enthusiasts alike for many years to come.

Derisory offers on four Nikon items that were all then reduced significantly on inspection for inexplicable reasons (including a claim that a lens hood that was "missing" - even though the lens never came with a hood).

Back to eBay and reputable dealers for me. People are more honest there in my experience.

Great range, super prices and speedy delivery. What's not to like?

I took the day for a delivery by DX. It's 18.40 and nothing has arrived. I haven't been sent a tracking reference by DX - so have no idea where my delivery is or when it could be delivered.

Why do businesses use these appalling delivery companies? Use DPD or Royal Mail.

Update: as can be seen, a robot reply from DX asking for tracking number when I have already stated I haven't been sent one.

John Norris is a great business. Helpful people, large range and competitive prices.

I submitted a claim in respect of vet's fees of £457.82 for my cat on 7 September. All detailed invoices were submitted.

I received an automated response, which I have chased up twice since. I have not received any updates or replies since. That's two months now without hearing a word.

What is going on?

PS since posting this, I have had an automated message added below. On the website, my claim is shown still as "information received" - but still not with a claims handler (after more than two months)! I have however received a standard email telling me that my "complaint" is being reviewed and they hope to respond within four weeks! All I want is my claim honoured.

I wonder if the glowing reviews on Trustpilot are genuine? One poster states he submitted a claim on a Saturday and it was paid the same day. I tried to call the claims centre on a Saturday and was told they operate Monday to Friday only.

Next step will be to go to the Ombudsman but I'm thinking of issuing a small claims action.

DPD always manages to offer reliable, first class services.

I submitted a claim six weeks ago. Full details of the treatment together with copies of all vet's invoices were provided.

Having heard nothing, I chased by email two weeks ago. It is impossible to get through on the phone.

I have still had no response.

Steer clear of this insurer.

By way of follow up, Manypets responded almost immediately to my review. However they still have failed to respond to my 2 month old claim. I have registered a formal complaint, which they have also failed to acknowledge.

I have been waiting on the phone today for 2 hours to enquire about removing my other pet from the policy!

This insurer should be closed as it isn't fit to trade.

Haven't answered emails with query on parts supplied.

Never deliver. Waited in all day for a delivery that has failed to materialise (as usual).

Wouldn't have ordered if I knew seller used this awful company.