MICHAEL CALLAN

Really great customer service from Flooring supplies
Irene was fantastic in the service provided for me to get a additional pack of flooring sent to me with delivery 2 days later as ordered late in day

Great prices and great service

It was a mixed experience for us on our first Fred Olsen cruise.
The positives
We thought the food was very good across all locations and the staff was all happy and couldn’t do enough for you.we found the common areas of the ship very spaceous and never a issue getting served finding a chair even at busy times.
Staff on the ship and the dealing we had shoreside before and after was Brilliant

The big negatives for us was the volume of ALL announcements beamed through every cabin at whatever time .

No chance for a lay in or a chill in the cabin as you will hear all the announcements at a very high volume fully get any safety announcements but everything else ?? ( only balmoral you can mute in cabin we was told) and it’s now company policy to play through all cabins
One of our party likes to have some quiet time at parts of the day back in the cabin which is why cruises are good for us normally
Unfortunately for us our cabin was very noisy with various general ship noises we have never experienced on over 40+ cruises which also didn’t help


So loved the vibe on the ship,food and staff brilliant but not a chill for us so doubt will return which is a shame a the product they offer definitely ticked so many boxes

Good and early delivery for HelloFresh very impressed

Great service by our Evri guy.
Never a issue and polite

First time used this this company and was very Impressed with communication before appointment and on the day
Mathew at Romford branch I was very open and up front and explained all to my mum and myself.
Wasn’t pushy at all and
We got what we thought was a fair price

The office is a shop but has a car park at the side where they inspect the car

Ordered online
Sorted date for delivery easy will lots of options
Change in circumstances to get sorted and changed delivery to day earlier via website and new info straight away
2 hour time slot given nearer to d day and turned up on time by two polite and professional guys
Lots of info for delivery etc and good price

Great guy very helpful

Good choice,fair price and delivered on time

Great quality compared to the rest
Looks fantastic up

Great company
Efficient and excellent price point and if you catch a discount code at the right time you are onto a bargain

Had the pleasure of a few dealings with this company.Fantastic from point of ordering samples to any questions I had with options and ideas to colour match adjourning product .
Found Slightly cheaper price which they matched and slightly bettered in fairness to them
Pleased order on the Monday pm and was offered the Thursday of same week for delivery.
Delivery direct from Karndean by a great Efficent and polite guy.
Kris Taylor dealt with all my communications at Best at Floors and was superb

great price
Direct from Karndean
Easy website to look and find products

UPDATE@@@PERSONALLY I WOULD JUST AVOID HOWDENS ALTOGETHER AS THE CUSTOMER EXPERIENCE IS SHOCKING
after being totally fobbed off by Howdens first time of asking . the floor seemed to come adrift in the top corner of the kitchen at first.it then followed at other places and was starting to become very dangerous as it had a sharp edges ,with kids in and outs through the kitchen this became a accident waiting to happen
The builder and I was getting absolutely no where with Howdens even wanting to come out so some extra sillicon was put to try and get it more stable unto we could sort longterm
My flooring guy put some extra silicon around the edge so hopefully it would hold up better.
After this review went live the first time Howdens contacted me from head office and asked me to provide more details and then passed it back to local branch .the assistant manger rang me and eventually offered an independent flooring inspector who they would pay for to visit and they would be in touch soon
I agreed But told him they will no doubt pick up a small thing and blame that .i didn’t hear anything for about 2 weeks and yet again had to chase Howdens at Ashford to chase.
Got a phone call the following day with a appointment in a weeks time
The guy eventually visited over 3 weeks after Howdens had agreed to send someone
He looked at it and then said he would send his report in

I showed him my large selection on LVT product samples that we had now collected and demonstrated the poor quality of Howdens compared to every other one in the locking system

It was also apparent that the two samples I had from Howdens was bowed when they was all placed on the worktop

He pointed out that the subfloor looks level but highlighted some of the panels was bowing

Well the report has now dropped and is saying the floor is bowing due to silicon in some areas and not correct gap for expansion so surprise surprise it’s gone down as a installation defect

Well the floor area that was not had any sillicon or pinch points is also doing the exact same 😡

The only other point of note is we had two off cuts un known to us at the initial time which was left by the builder in the back of our kitchen cupboard.
We had mentioned that the lounge could be our next product and he had left a couple of off cuts in the cupboard so we could match if needed as we was going down the Glue down option which Howdens didn’t do.
We found them after he told us where they were so we could take the samples to the various shops etc to try to get as close as we could for our lounge
On closer inspection before the independent guy came these two panels were starting to bow and didn’t sit flush so unlocking

Now they had only been left in the back of the cupboard in the kitchen and then moved into our lounge so we could offer up to samples and take to shop visits to try to match

I pointed this out to the independent guy who said”they must have been stored somewhere with heat”

No they was in the Cupboard and then moved to lounge I replied but they have done the same as what you are pointing out on the kitchen floor now

He Again totally dismissed that the product could potentially be at fault
Obviously they was put by the installer wrong in the cupboard no doubt

I must also be a liar as the two samples must have been left somewhere else

Lots of other people have had same issues by what I have read and all was told the same thing

Lesson learned just avoid Howdens as they will always wriggle out of it

They didn’t want to know at first and if a problem arise they just fob you off firstly and just put it all back on the installer

I am awaiting what they will say about the two samples we have that are also bowing

Was happy with the kitchen as such and little to complain about but sadly due to the flooring being so poor go elsewhere

Have ordered a few items from this company and regularly recommend to friends and family
Great price and great services.
Had a enquiry to my latest order and Victoria within the customer care team sorted in a polite and professional way

Our go to company for garden furniture and Christmas decs

Ordered on 05/03 for delivery to my mum on 30/03 for Mother’s Day
Unfortunately my mum partner suddenly passed away and to help her moved her in to our house 50 miles away to help get her sorted and cared for.
Contacted the company to change delivery address with it still being 7 days to the delivery date couldn’t see a issue
Was told sorry as the label has been printed and it being hard to find the box now we can’t change it.

I can understand if next few days but a weeks notice not good enough

I would use the other popular Cornish company who we have never had a issue with

Great product and delivery Efficent.ordered on Saturday night and arrived on Tuesday.Easy to assemble and vert impressed so far by the build quality and ease of use

Ordered gas hob that had to come from Bosch.
Was pre warned of delivery timeframe that was fine
Excellent communication when posing the questions before ordering and when the hob was dispatched tracking information was provided
The cost of item was £70 cheaper that the normal big supplies

Efficient service.lots of information pre delivery and tracking van was excellent
Friendly driver