Flooring Supplies Reviews 

21,494
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,430 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the company staff for being extremely helpful, friendly, and knowledgeable when assisting with custom orders and daily product selections. Consumers often state that the online ordering process is remarkably simple and straightforward, while free product samples arrive very quickly and are generously sized. However, some customers also noted frustrating issues regarding unexpected delivery delays, poor communication from drivers, and missing components upon arrival. Reviewers mentioned that packages sometimes arrived completely incomplete without essential parts, leaving buyers waiting or needing to chase customer support for resolutions.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers praised the quick arrival of free... See more

Product

Reviewers mention positive feedback about product quality, highlighting top quality flooring and great value.... See more

Order

People report ambiguous experiences with order processes, reflecting a clear division among consumers. On one... See more

Service

Reviewers highlight positive aspects of service, consistently praising the prompt and efficient support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Dinusha was great, service was prompt and she kindly extended the discounted offers to be able to accommodate. Also friendly and polite, making the process effortless. The samples were sent quickly an... See more

Company replied

Rated 4 out of 5 stars

OGood quality quick step flooring which we finished laying yesterday. Delivery not great as I was assured a particular day but it didn't turn up. It did come the next day but with no communication fro... See more

Company replied

Rated 5 out of 5 stars

Casey was great today on chat. We had a very odd question, i.e. asked if we could lay new Karndean flooring over existing as taking the old covering and plywood underneath would be an horrendous job.... See more

Company replied

Rated 5 out of 5 stars

Such a helpful team and very quick to respond to my requests. Casey and Daniel were so proactive to my emails and helped when I was unsure that the floor colour required was the correct one. They sent... See more

Company replied



Company details

  1. Flooring Store
  2. Do-it-Yourself Shop
  3. Flooring Contractor
  4. Home Improvement Store
  5. Wood and Laminate Flooring Supplier

About Flooring Supplies

Written by the company

Flooring Showcase Shop Engineered Wood Flooring Shop Laminate Flooring Shop Vinyl Flooring Our Inspiration Centre Contact Us

About FlooringSupplies.co.uk

We sell beautifully stunning and eye-catching floors for the best value around. It’s all covered. From solid to engineered wood, laminate to luxury vinyl, not to mention unlimited free samples, flexible delivery options and a top-notch customer service team.

We believe that a good home starts with a good floor, so whether you’re looking for some warm rustic charm or a slick contemporary feel, we've got everything you need to get you well on your way to your ideal home.

Have a browse around our website at www.flooringsupplies.co.uk, where you’ll find loads of photos, videos, tips and tricks to help you on your way. We've got a Room Visualiser Tool, Free Samples & friendly expert advice to help you find your perfect floor.

We look forward to seeing you soon!

Flooring Supplies

Written by the company

FAST DELIVERY
Express Kerbside Delivery service available from just £40.
FREE SAMPLES
It can be tricky to choose a floor based on images alone. That's why we offer a super easy sample service to let you get your hands on your future floor.
ROOM VISUALISER TOOL
Our Room Visualiser can be used either on desktop, tablet or mobile – there’s no app needed. It works across all devices and all you need to do is take a picture of your room and the floor is replaced with the selected option! You can rotate the direction of the floor to suit your preference, and you can save and share your image quickly and easily.
PRICE MATCH PROMISE
We don't think that you should have to sacrifice first class service just to get a world-class deal. That's why, if you find one of our products for cheaper anywhere else, we'll be sure to match that price ourselves. You'll receive our same great delivery options and the same level of customer support, but at the lowest possible prices.
FINANCE OPTIONS
We offer several finance options as we aim to cater to everybody. Our finance options mean you can easily spread the cost and still get your new floor quickly. Our finance is via an external finance supplier, see full details on our website.

The UK's largest online flooring company

Why Flooring Supplies?

Why Flooring Supplies?

Why do we stand out from the rest? At Flooring Supplies, we pride ourselves on offering expert advice tailored to your needs. Our team of flooring specialists is here to guide you through every step of the process, from design inspiration to detailed technical information.

We strive to make your purchasing experience as seamless and stress-free as possible. That’s why we’ve designed an easy-to-navigate website, packed with all the key information you need. Each product comes with installation and maintenance guides, as well as a variety of 'how-to' and comparison content to support your decision-making process.

At FlooringSupplies, we understand the process of getting a new floor can be expensive, which is why we also offer flexible financial options, including interest-free and interest-bearing plans, so you can choose the payment option that works best for you. This is just one of the ways we set ourselves apart, making it easier for everyone to bring their dream flooring home.

Not sure which flooring is right for you? We've got you covered with free samples, and quick delivery across the UK! No matter where you’re located, we’re committed to ensuring that every customer has access to our high-quality products and services.

Here at FlooringSupplies, we’re dedicated to providing the best possible service, competitive prices, and expert advice to make your flooring journey as smooth as possible. Don’t just take our word for it—read our customer reviews to see how we’ve helped others transform their homes.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

21K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(21,494)

1,342 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Penny was fantastic from start to…

Penny was fantastic from start to finish . I cannot fault the service I recieved and have now ordered my perfect new floor at a fantastic price . Great company to deal with .

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Irene and Sarah were a fantastic help with helping us buy flooring for all if our down stairs .
Thorough, helpful and great value.
Best price by a mile and delivered where others wouldn’t.

September 4, 2026
Unprompted review
Rated 1 out of 5 stars

Rubbish delivery

I ordered 3 pieces of laminate incizo profile from this company 2 weeks ago and still haven't received my order. I've called them at least 3 times to complain about their delivery provider, DX, sending me notifications of attempted deliveries that never took place. Every time I have they've blamed their delivery partner (who may well be at fault), but at the end of the day its Flooring Supplies selling me the product, not DX. The customer service people were very nice, but at no point when speaking to them have they offered any tangible solutions to make the customer experience better, like offering to send the order again with a different courier, or offering to refund the shipping fee. I've been given reassurances it would be delivered in the next day after speaking with them twice, and it still hasn't arrived. It's amazing how 3 little pieces of laminate trim can be such a challenge. The delay has added cost onto my project as I'm now going to have to pay my flooring installer more money to come back to finish the job.

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

Really excellent customer service

Really excellent customer service: we needed some advice on getting hte right product and the right amount. We had an excellent experience with an advisor giving us help and sorting out a large order, while keeping hte discount code. They were friendly warm and couldn't be more helpful!

We found the delivery excellent- good communication, knew when to expect it, tracking was great.
And the product is great, as described and just what we wanted.

August 29, 2026
Unprompted review
Rated 5 out of 5 stars

delighted

I have now hada couple of delivceries from this Company and each time I have been very happy. They also arrive befoee the stated time. The samples are very well protected with very strong cardboard. Very Happy.

September 3, 2026
Rated 5 out of 5 stars

Quick and efficient, with good sized samples

Very quick processing of order and delivery by DPD within 48 hours.

Large sized samples allowed a good appreciation of the rigid core boards.

Free return of samples is a nice touch.

Very encouraging so far, to order our flooring.

August 25, 2026
Rated 5 out of 5 stars

Really great customer service from…

Really great customer service from Flooring supplies
Irene was fantastic in the service provided for me to get a additional pack of flooring sent to me with delivery 2 days later as ordered late in day

Great prices and great service

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

A great online ordering experience

A great online ordering experience. Irene was super helpful and quickly guided me to the products I was looking for. She even created a special order for a part not listed on the website! Prices were also competitive.

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

I tried to place my order over the…

I tried to place my order over the weekend using a discount code which wouldn't go through. Spoke to irene who quickly organised the discount code and sent a link to pay with the discount added. Thanks Irene 😊

September 2, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look