SU

Susan

United Kingdom

Reviews

Review of PillTime

Rated 5 out of 5 stars

I thought my prescription should have…

I thought my prescription should have been fulfilled by Pilltime. In the event it had gone to the wrong pharmacy. I re registered with Pilltime and received the full order, appropriately packed within 5 days. Excellent service, thank you.!

June 15, 2026

Reply from PillTime

Dear Susan,

Thank you for taking the time to leave a review.

We're delighted that we were able to resolve the issue and get your prescription back on track. We understand how frustrating it can be when a prescription is sent to the wrong pharmacy, so we're pleased that re-registering with PillTime was straightforward and that your medication arrived quickly and securely.

Thank you for your kind words about our service. We really appreciate your feedback and look forward to continuing to support you with your medication needs.

Kind regards,
Karen
The PillTime Team

Review of Community Fibre

Rated 1 out of 5 stars

Beware Community Fibre

The installers were unable to connect to my iPhone although they did manage to do so to my husband’s phone. 30 plus minutes spent getting through to the Customer Service to get rectified.
Phone number to be ported was incorrect on confirmation. Emails & phone calls followed with reassurances it would be correctly connected.
It wasn’t & we now have the wrong number. Another 30 minutes waiting for a response to the phone. “Oh yes the numbers were transposed” No explanation! We now need to wait another week for hopefully the right phone number.
This is appalling service from a company trying to establish themselves.
My name is Susan Markham, the email address associated with this account is josujessjo at aol.com The site won’t let me enter the email address properly

October 31, 2023
Unprompted review

Reply from Community Fibre

Good afternoon,

I'm really sorry to hear about the experience you've had with us so far but would like to thank you for providing such a detailed review.

I'm unable to locate your account with your Trustpilot profile name, but I would like to review this and provide an accurate response, so we will need more information from you (specifically, a contact number & email address) which will enable us to locate your account and review the issues you have raised.

Thank you in advance for your understanding and cooperation. I look forward to hearing from you so we can see exactly what happened here and use this review as a learning curve going forward.

Kind Regards,
Miriam
The Community Fibre Team

Update:

Good afternoon,

Thank you for providing this information. I have been able to locate an account and will be following this up with an email.

Thank you so much for your patience.

Kind Regards,
Miriam
The Community Fibre Team

Review of Haute Florist

Rated 5 out of 5 stars

Glorious flowers

Flowers were sent as a gift to me. They are glorious and I couldn’t be happier. I will use Haute in future.

August 5, 2023
Unprompted review

Reply from Haute Florist

Thank you so much for the 5 star rating! We are so glad you enjoyed the service we provided!

Review of Butternut Box

Review of PETER HAHN

Rated 1 out of 5 stars

Very unimpressed with Peter Hahn

Very unimpressed with Peter Hahn, a company from which I have bought quality clothing for many years. I had to return an item and heard nothing. After emailing I was told it would take 7-14 days to refund. It is now 28 days. I phoned the company to be told they’d had some problems with refunds and I should get mine by next week. This is very poor customer service. They are quick to take the money and should be equally quick to refund it. Very disappointing!

April 28, 2023
Unprompted review

Review of Seasalt Cornwall

Rated 5 out of 5 stars

Great Service

Prompt delivery of a lovely pair of trousers and t shirt. Unfortunately the trousers didn’t flatter my build so we’re returned. The t shirt which I kept is soft, flattering and of excellent quality. My returned item was swiftly refunded.

March 27, 2023

Review of UK Water Filters

Rated 1 out of 5 stars

Sold as a water softener

Sold as a water softener, didn’t improve the water. At time to change the filter it couldn’t be undone, even by a plumber! Very unimpressed.

March 2, 2023

Reply from UK Water Filters

Dear Mr Markham

This is one of several bad reviews you've left for us over the past years.

Please refer to our previous responses dating back to 2018

Meanwhile we have several hundred satisfied customers who have since bought the same unit.

I apologise for the recent review invitation which was due to a bug.

Best wishes

Simon

Review of Direct Ferries

Rated 1 out of 5 stars

Itried to cancel a booking online

I tried to cancel a booking online, to be told my bank didn’t recognise the card. I phoned my bank who told me there had been no request. I contacted Direct ferries with this information. The reply was try online, they obviously didn’t even read my email I emailed again and they then said they would help me amend the booking, but no help was forthcoming. They then sent me a “Customer Satisfaction “ email, to which I replied. I’ve heard nothing since. I’m in NZ. The U.K. phone number leads to a recorded message saying go online.
Please, if you want a ferry go to the company’s own website and don’t use Direct Ferries!

January 5, 2023
Unprompted review

Reply from Direct Ferries

Dear Susan,

Thank you for your feedback.

We are sorry to hear you could not amend your booking online.

After checking the details of your request, we noted you wanted to remove two passengers from your booking.

Since you purchased a non refundable ticket, the amendment could not be processed online to avoid you having to pay a non necessary amendment fee considering there would not have been any refund from the ferry company for the two passengers you wanted to remove.

Should you need further assistance, do not hesitate to contact us using the following link:

https://help.directferries.com/hc/en-gb/requests/new

We remain at your disposal for any other queries.

Kind regards,
Direct Ferries Team

Review of Evri

Review of PillTime

Rated 1 out of 5 stars

I wrote a review of Pilltime last week…

I wrote a review of Pilltime last week and was asked to supply my phone number so they could investigate further. I did so immediately and haven’t had the courtesy of a call. Just underlines my original review!

November 12, 2022
Unprompted review

Reply from PillTime

Sorry to hear that, Susan, and we will look at what has happened.

Thank you,
PillTime

Review of PillTime

Rated 1 out of 5 stars

My medication was delivered late and incomplete.

My medication was delivered late, I received no notification it would be. One item was missing, I was told I’d receive it within 72 hours. A week later I hung on to the phone for 45 minutes before getting an answer, to be told they could no longer access that medication. (They provided it for over 5 years) They didn’t bother informing me and then refused to contact my GP to get the prescription re issued. The service and customer care is appalling. I have informed them I won’t use them in future.

November 4, 2022
Unprompted review

Reply from PillTime

Hello Susan,

We are sorry to hear about your experience of using PillTime and it is clear this is not service we aim to offer our customers.

We have requested more information from you so that we can locate your account to understand what happened and take steps to ensure this will not happen again.

Thank you,
PillTime

Review of Seasalt Cornwall

Review of Lloyds Bank

Rated 1 out of 5 stars

Shame they didn’t have no stars

Shame they didn’t have no stars! An absolute disgrace. My card account was fraudulently accessed last month and after 70 minutes hold on the phone they agreed to refund and cancel the direct debit. They refunded and lo and behold then debited again the following month. I’ve now been holding for an hour and had no response.

July 17, 2022
Unprompted review

Review of Air Con Centre

Rated 5 out of 5 stars

Great response to my review

After my review here Becky from Airconcentre contacted me and told me I should not have been given the information I was. She immediately arranged for a new fan to be delivered within 24 hours. It has just been fitted and the faulty one will be sent off tomorrow. Very pleased with the response.

July 6, 2022
Unprompted review

Reply from Air Con Centre

Hello Susan,
Thank you so much for taking the time to leave us a review, it's much appreciated.
I am happy to hear you are pleased with our service and apologise once again for the previous experience you had with us at the time.
If we can help with anything further, please don't hesitate to contact us.
Kind regards,
Gabrielle

Review of Avanti Travel Insurance

Review of PillTime

Rated 5 out of 5 stars

Great communication

Great communication, tablets delivered correctly and in time

March 19, 2022

Reply from PillTime

Thanks Susan,

Thank you for your 5.0 star review.

We are really pleased to hear your thoughts.

Your feedback is important to the PillTime Team.

Thank you

Review of Trailfinders

Rated 5 out of 5 stars

Great Service

My inquiry was dealt with in a friendly professional manner. Once again Trailfinders have proven themselves to be the best.

May 29, 2021

Reply from Trailfinders

Dear Susan

Thank you very much for your kind review. As a company we are always looking to exceed the expectations of our clients and we’re delighted this has been your experience.

Best wishes
Trailfinders

Review of Baker Ross

Rated 5 out of 5 stars

Great Customer Service

My parcel arrived on time but unfortunately one of the bags of beads had burst, beads everywhere! I wrote to suggest to Baker Ross that they use sturdier packaging. I received an immediate apology and a refund for the beads.

March 28, 2021

Review of Yumi

Rated 1 out of 5 stars

Lovely slippers which don’t fit!

The slippers are lovely, however the sizing is wrong. They don’t fit and the company haven’t had the courtesy to reply to my email.

March 5, 2021

Reply from Yumi

Hello Susan,
 
Thank you for contacting Yumi,
 
I am very sorry to hear of the disappointment you have experienced concerning the quality of your daughters shoes.

All Yumi collections undertake strict quality control testing; however, we accept that a small minority of flawed items may slip through the net.

Although I have not heard of this problem before, I will be sure to make note of this occurrence and it will be taken on board for future reference.

If you feel that your product is faulty, you will need to post it back to us for inspection. I have provided instructions for you below:
 
-          Complete your returns form by selecting the returns code from the list on your delivery note and writing it in the specified ‘returns code’ column alongside the item.
-          Package the item/s along with this delivery note – this does not have to be the same packaging you received the order in as long as it’s nice and secure.
-          Send the order back to us at the address below; using the pre-paid returns label provided on your delivery invoice.
 
Yumi International Ltd,
Torque
Martland Park
Challenge Way
WIGAN
WN5 0LD
United Kingdom
 
Should you have any further questions, please do not hesitate to get in touch.

Kind Regards,
Yumi

Review of Trailfinders

Rated 5 out of 5 stars

Trailfinders are great.

Jenna was infinitely patient with all my inquiries and answered them all satisfactorily. She was friendly and professional throughout our conversations and left me feeling that she understood my concerns and made every effort to allay them.
As usual Trailfinders were great to deal with and will continue to be my agency of choice.

November 22, 2020

Reply from Trailfinders

Dear Susan
Thank you very much for taking the time to let us know how helpful your consultant has been in assisting you with your trip. I am delighted she was able to draw upon her training and personal experience to make suggestions and enhance your trip. I will be sure to pass on your kind compliments to both your consultant and her manager.
Best wishes
Trailfinders