Delivery was quick and the clothes are good quality but a big downside for me is having to pay a total of £6.45 for returns.
It has put me off from placing future orders.

Never used this site before but ordered similar dress in two different colours to try ahead of some weddings. They arrived quickly and well packaged. Pleased with the quality and fit however on one of the dresses the belt that fastened the middle was the incorrect size and due to the fabric tricky to alter. I rang up and within 48 hours have received a new one! Really impressed with the customer service and the dresses. Will use this company again.

This seems to be the only way to get a response from customer services.

I placed an order #98504 on tuesday, paid for next day delivery, it was late so I expected the item by thursday.

Evri didn't attempt delivery and has been showing as "we are unable to deliver your parcel" since Thursday.

I contacted customer services via email, and called more than 10 times, each time going to voicemail (which is wierdly the default EE mobile voicemail, which is pretty poor for a business). No response, no answer.

Yumi should not rely on EVRI shipping, it is appallingly unreliable and offers extemely poor service when things go wrong (which they inevitably do).

I am now scrambling to find an alternative outfit for the event I am going to on monday.

Returns portal does not work . Customer service unavailable.

I have a dress that does not fit and I have been trying for several days and left messages and emails to try and access a QR code to effect a return.
Poor service
The time to make a return will have passed soon
The order number on the dispatch not is WEB31762834
The response that I received from James at Yumi is inaccurate … I have corresponded by email with both Yumi customer care and Debenhams market place. Clearly this is a company that does not fulfil its responsibilities to customers.

Yumi use Evri as the courier. Still waiting for delivery which was promised days ago. So disappointed that this company relies on a courier which has such an awful service. Don’t bother ordering with any business using Evri

It was almost impossible to reach customer service, as every call went to voicemail.

I ordered an item, and it arrived quickly within two days. Unfortunately, the size was too small, so I requested an exchange and returned it. They received the returned item on Sunday, but I didn't receive any update on Monday, so I emailed them that morning. When I got no response, I called customer service that afternoon. After several attempts, someone finally answered.

I explained that I needed the replacement by Friday because I was going away. I was assured that the replacement would be shipped on Tuesday morning. However, by Tuesday I still hadn't received any shipping confirmation or tracking information, so I called customer service again. After about seven attempts, someone answered and told me they would send it immediately so it would arrive on time.

Now it's Wednesday; I still haven't received any email or tracking information, and once again no one is answering the phone. At this point, they have both my money and the returned item, and I have nothing.

Please don't make promises you can't keep. If you're unable to dispatch an item when you say you will, just be honest with your customers. I'd much rather be told the truth than be given assurances that aren't followed through.

Edit: I have received an email and the refund, and I also appreciate the explanation here, so I increased my rating.

Very unhappy with customer services , one of the most unhelpful companies I have ever bought from. Sadly I won’t be buying Yumi products in the future.

Horrendous customer service. I returned one parcel with 2 dresses in from same order. They claimed they arrived on different days lol, one parcel magically split into two? Then had the cheek to refund me for a completely separate order that was never even returned!! The snotty attitude really annoyed me, cannot admit they messed up but gave me a refund “in this occasion” - why not just admit the mistake lol? No apology for their error. Useless

Ordered a dress. It was faulty. They say you get a full refund if this is so, but on the online portal they only show the return minus the postage. I rang customer services who said they always refund in full when faulty regardless of what it said in the portal. Returned item. Surprise surprise, I get a refund minus the postage. I had to email multiple times to get the additional amount back. They count on people not going to the extra effort.

It’s really difficult to review items on their site (at least on my phone browser). I didn’t receive an email to do so, and if I log in to the website, I can see my order but no option to review the items. I tried to google how to review dresses but no luck. One dress I loved, and one dress looked nothing like the picture and was made out of the wrong material for that style of dress (so it was super wrinkled with no way to iron out wrinkles). I’d have liked to review the specific items to tell other customers. There’s also not free returns, which is a shame when the item isn’t as pictured.

Edited to add - I have finally received a link to review the clothing from Yumi, a month after the order and two weeks after I wrote this review (so the response from the company saying I received this was a lie). When I did my return, I selected ‘does not look as pictured’ and they still deducted a fee for repacking, so that is also a lie. I’ve downgraded from 2 stars to 1 stars because I don’t appreciated being lied to.

I ordered dresses from Yumi to try on after reading their return policy. I have tried multiple times to return them via their portal. The order number on my packing slip comes up as not recognized although they were certainly able to charge my credit card over $500. They list no contact phone number for the US and messages I’ve left on the UK phone number go unreturned and emails go unanswered. This company is terrible to do business with! Avoid ordering from them.

I ordered a dress online . It was too big . I am trying to return. But the online return portal is not working. Whenever i try to put my order number it says wrong order number . I have been trying to contact them via phone and email but no response. I haven’t got any other return label from them . I dont know what to do now . Very disappointed with the service

Dress was too big. Sent it back.
Communication not very good and refunded £7 less than I paid just be mindful you will be left short if returning items

International customer; i got charged with large additional fees for duties and taxes while yumi claimes these are included when u shop at their online store. I contacted their customer service but no solution was provided, sole the statement; In regard to the additional charge, we will raise this with the carrier for further investigation. No appolgies but also no compensation or what so ever. Very dissapointed since i was fined €35 extra!
Update on may 14th; after My complaint Yumi did refund the €35 so the problem was resolved, boos of that I changed My rating from 1 star to 2 stars

I wrote an email yesterday it is not replied. I wrote another this morn and waiting for reply.

I am not happy about that they send me a bigger wrong size. ( their M size is very big to me. that’s mean I couldn’t check with the true fit ) I ordered a S size but they sent me a M size. When I check about return, the first 2 options are basically encourage customer to keep the money in the purchasing balance or I could choose refund - exclude the delivery fee + insurance. However they send me wrong size and it does not serve well my ‘trying on’ purpose. If I said yes to the other options like changing size how would I guarantee the S is correct size?
And then they do not let me choose buy without insurance, the page just simply not letting me. And then now not refund the insurance.
More, the color is darker than the image.

I ordered a dress from here and it arrived used and dirty. It's literally stained and has loose threads with the tag on. Absolutely disgusted. I've had less used stuff from vinted, an actual used clothing platform.

Update: Customer care didn't handle it, they directed to returns, which charged a £2.50 processing fee on top of the compulsory protection fee that is not refundable. Outrageous to charge me for returning an item that is in such bad condition, and does not match website photos or description.

Absolutely love Yumi clothing. I’ve ordered from Yumi a number of times now and I’ve always been really happy with the quality. The clothes are well made and feel like they last, which keeps me coming back. The styles are a little bit different from the usual high street options, which I love. Returns are straightforward. I’ll definitely be ordering again.

Asked to swap refund with credit, and they took 2 weeks to respond to say they cant permit it because the order had been received and refunded. Yet they couldn't see that I sent it straight after I processed my refund request.

I ordered the product Sept.18th, 2025, a patio pellet heater. I have still not received it. Their tracking service says it was delivered on October 13th. 2025 @ 2:26. I was home all day and was looking for it. No delivery. I have USPS Informed Delivery and no package was delivered, a week prior or after. I have contacted them numerous times telling them I want the product or my money back. Still nothing yet !

Order 47014. I purchased a cardigan on the 12th November as a Christmas present. After receiving it I thought that I would check out the returns period for Christmas gifts. I received a short reply stating there was no window currently for Christmas orders. In view of that I decided to return the package which had not been opened at all. I subsequently received a refund less a total of £7.70 which included a handling fee of £2.50. Whilst I have no objection to paying the return postage, I felt that £2.50 to handle a return which had not been opened was a little unfair and emailed accordingly. Again another short reply stating as per our policy there is a £2.50 charge. Whilst this was in process I noted that a returns window for Christmas gifts had been opened to include orders from the 1st November. Customer Services failed here on two counts. Not researching the returns window with anyone and not making any consideration for returning an unopened parcel. What incentive is there in my purchasing anything in the future? A gesture of goodwill regarding the £2.50 would have saved submission of this tale of inadequacy.

Looks like my recollection of this tale of a returns window for Christmas returns effective from 1st November 2025 which appeared on the website now appears to be incorrect. As they say in royal circles, recollections may vary Alex