Anthony Lear

Company responded promptly to a call.
A plumber was on his way within a hour of the call.
On arrival the engineer diagnosed the problems quickly.
The solution was implemented quickly with a very competent skill level.
The engineer communicated clearly what he was doing and why in friendly and professional manner.

Order process straightforward.
Good communication on delivery status.
Package arrived as communicated.

Great customer service.
When I booked the next available slot for a plumber,
the office was aware I would have preferred something earlier.
Several days before the scheduled visit, the officescheduler called me to say there was an opportunity to pull my job forward when a plumber became un-expectantly available.

An hour after the call the plumber arrived and the work was completed efficiently and to a high standard.
He also planned what was needed for the next stage of the work.
This acceleration of the work greatly helped my project.

Wait time was relatively quick..
Operative had a very good telephone manner.
He was knowledgeable and very helpful.
He quickly resolved my issue and explained why it had happened.
He skilfully directed the discussion onto Smart Meters and explained the current initiative, and what it would mean to me. He competently answered my questions and left me convinced that I should move forward with an installation.

Arrived on time. Dealt efficiently and effectively with a range of issues.
Very good client interaction and communication.
Clearly laid out a plan for the next phase of work.

No fuss on time delivery as greed with supplier . Good status communication.

Excellent Platform.
Clear and timely communications.
Efficient and speedy execution of Transactions.

Package delivered within the time indicated by earlier email / text message.

Driver friendly but professional.
Also dealt with a collection that was due.

Clear communication about status from Yodel. Website tracking information easy to access. Parcel arrived on time.

Great supplier poor courier.
Rawlins Paints website is well organised and facilitates, selecting the product and pulling together the order including colour selection from RAL and or BS charts.
Placing the order was easy and subsequent communication from the supplier about confirmation and despatch was prompt and clear.
It is a pity that the same sense of customer service and the provision of honest and accurate information was not replicated by the courier company.

Straightforward Ordering process on line.
Clear stays reports sent
Product arrived on time.

Booking the services of a plumber was quick and efficient through the office and I was given a choice of appointment time and chose 10:45 the following day. The receptionist (Louise) had a very good telephone manner - friendly but at the same time professional and was very customer oriented.
On the appointed day the plumber phoned about 9:45 to confirm if he could come early because his previous job had been quicker than anticipated.
On arrival the plumber (Alan) immediately started to investigate the two problems I had explained, a leak under a wash basin and a toilet flush that was not working.
The toilet flush issue was quickly diagnosed however fixing it was going to take longer since access to the cistern was very restricted.
Alan and I agreed that he should dismantle part of the wood panelling that enclosed the cistern and pipes. This was carried out carefully and giving thought to restoring the panelling when the work was finished.
Once the flush mechanism was accessible Alan attempted to fix the fault but finally decided a replacement was necessary and would need to be ordered.
Throughout his time on site Alan communicated clearly the issues he found and what he was planning to do next.
Alan explained what would happen next in terms of ordering a replacement part and described certain options which we discussed. He left the site safe and tidy but in a condition ready for the eventual repair.
A very customer oriented, knowledgeable and skilful tradesman.

Good Website.
Good order placement service.
Delivery as promised

Great website.
Great order and tracking process.
Great communication.
Great product.

Good website. Smooth ordering process. Excellent order confirmation and progress communication.

I recently bought some replacement guitar strings.
The website was good providing clear and comprehensive information allowing an informed choice.
The ordering process was straightforward and efficient.
The delivery was reliable.

Clear website.
Easy ordering process
Reliable delivery

Or active website.
Smooth ordering process.
Delivered on time.