LW Haddow Plumbing & Heating Reviews 

760
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 141 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly and polite staff, noting that skilled engineers always arrive promptly on schedule and complete heating and plumbing repairs efficiently. People also deeply appreciate the helpful office team who always communicate clearly, provide useful updates, and handle appointment scheduling smoothly. However, some customers also noted that certain technical issues occasionally persisted after initial visits or required additional follow-up assistance. A few people felt that specific repair tasks took longer than necessary or resulted in unexpected billing concerns following the successfully completed service.

What people talk about most

Service

Consumers find service to be exceptionally positive, highlighting prompt response times and professional... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, efficiency, and... See more

Response time

Customers had positive experiences with response time, highlighting prompt replies and fast service.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Darren arrived promptly and provided a first class service. As new owners, not only did he complete the service on our heating system, he took the time to explain how the hybrid system worked, he also... See more

Rated 5 out of 5 stars

What had appeared to be a very simple replacement of a radiator regulator turned out to be anything but and the lads worked so hard to find the cause of the problem. They were so thorough and finally... See more

Rated 5 out of 5 stars

Good communication in the lead up to the engineer’s visit. Turned up on time time and completed our boiler service in a thorough professional manner. Patiently answered all my questions, and clearly... See more

Rated 5 out of 5 stars

This job turned out to be bigger than originally planned but the team stayed with us until all was working perfectly. We were kept informed at every stage and work was timetabled to accommodate our... See more

Company replied


Company details

  1. Heating Contractor
  2. Electrician
  3. Environmental Renewable Natural Resources
  4. Gas Engineer
  5. Boiler and Heating Service
  6. Plumber

Written by the company

At LW Haddow, we provide peace of mind with our trusted plumbing, heating, and electrical services. Serving Perth and Kinross, Tayside, Fife, Edinburgh and the Lothians our experienced team handles all domestic and commercial projects with the utmost care. You can rely on us for emergencies with our dedicated call-out service. We use modern technology to our advantage—our team uses tablets to deliver efficient service and provide you with a comprehensive report, complete with images, so you can see exactly what's been done. Looking to go green and save money? We are specialists in renewable energy, offering solutions such as air-source heat pumps, biomass, and solar PV. We can also install smart heating controls to help reduce your bills. Get a free, no-obligation quote from our accredited team today. We're registered with Gas Safe, SNIPEF, SELECT, and OFTEC, so you know you're in safe hands.


Contact info

4.8

Excellent

TrustScore 5 out of 5

760 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(760)

118 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Annual Service

There was an issue to be resolved but this was dealt with efficiency and competence, as expected from a company I have dealt with for years.

August 18, 2026
Rated 5 out of 5 stars

Would highly recommend them

Very skilled staff, friendly and polite. Made us feel like VIPs. We were very pleased with this company from the initial contact and discussions through to the snagging. We wanted to go with a long-standing local company with a good reputation and Haddow proved to be the right choice. Would highly recommend them.

August 17, 2026
Rated 4 out of 5 stars

Prompt response, competent, professional good communication

Company responded promptly to a call.
A plumber was on his way within a hour of the call.
On arrival the engineer diagnosed the problems quickly.
The solution was implemented quickly with a very competent skill level.
The engineer communicated clearly what he was doing and why in friendly and professional manner.

August 6, 2026
Rated 5 out of 5 stars

Managed to fit me in at short notice

Managed to fit me in at short notice. Kieran had a difficult time connecting my Tado to my iPad. He kept trying different methods until he was successful.
He was kind and considerate throughout.
I am grateful for his skill and patience.

July 15, 2026
Rated 5 out of 5 stars

A great service from start to finish

A great service from start to finish, everything handled and done very professionally. The ladies at the office are very polite and helpful, and Alan was very knowledgeable about the work, and very pleasant. I would certainly recommend LW Haddow Plumbing & Heating to anyone considering having work done in their property.

July 23, 2026
Rated 5 out of 5 stars

Good reliable service.

Easy to contact.
Nice ladies on the phone.
Keep to the appointment time or communicate if there's an issue.
Not cheap but good value for money.
Plumbers are really nice, definitely knowledgeable.
Has a good on call service.
Pretty good at the pipework and water stuff too.

July 21, 2026
Rated 1 out of 5 stars

LW HADDOW

I asked Haddow to repair/replace toilet seat. The plumber came and measured the toilet seat, said he probably would not be able to get one the same. When he was here asked him to have a look at a dripping tap. He had a look and said it would need a new top. He tightened the tap and it was not dripping. However next time I used the tap it was dripping. I have since received an invoice for £69 and the reason for this was to repair a dripping tap. As their policy is to charge 1 hour for labour for any visit I have no choice but to pay it. I will not use them again.

June 19, 2026

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