2* but could have been 5* plus!!!
On a positive note we left Nuuk airport only an hour or so late - which is apparently pretty good for Air Greenland. We flew Nuuk to Copenhagen in Air Greenland’s Premium class. What a shame. This airline has (with the exception of Turkish Airlines), the best intra-Europe business class we’ve ever flown. Ever. The hard product is superb. It is 100% fit for purpose, the catering was excellent BUT in some misguided attempt at ‘equality’ - they have dumbed it down. So. No priority check-in lane, no lounge at Nuuk airport - just in with the hordes. No fast-track at security (given they only had one machine functioning not sure how they’d do that). Then, no priority boarding - again, it was only by virtue of thinking ‘that sounds positive’ when they started announcements in Greenlandic and heading straight to the gate area that we made it on the plane ahead of the 300 odd other passengers - it would have been easy enough to welcome the 40 odd Premium passengers to board first - so please don’t blame this on the airport. We paid a lot extra to avoid scrums and were disappointed. We boarded in the middle of the plane and got to turn left instead of right - again, could have had a separate airstair for Premium. Once onboard, the seating is 2-3-2 - head for the 2s if you are a couple and if you can select Row 1 - grab it - significantly more leg room and no-one to recline their seat into you. The seats were very comfy, the recline (6 inches) was great, the food was great - BUT there was (literally) one (so no actual) choice - beef. It was superb. Again with the equality issue - the ‘drinks menu’ is basically the inflight magazine - one page is all inclusive drinks for all passengers, the following page is ‘drinks anyone can buy, but are inclusive for premium passengers’ - just cheapened the whole experience - why not print both pages separately and have it (without all the prices) in the ‘Premium’ class seat pocket. The inflight amenity bag was useful - mask, airplugs, headphones, socks (included for premium and at a cost for the rest) - nothing flash but functional. I used my Airfly and Airpods and it worked perfectly with the IFE. Wifi is also free for Premium passengers and provided good connectivity for the whole flight. The movie selection was fabulous. BUT then we arrive into Copenhagen airport and the wheels metaphorically fall off again. There was a delay with the airstairs (please - it’s a 5 hour flight - spring for a jetbridge why don’t you) - and no priority debarkation for Premium (you could get a separate airstair if you must use them, at the front of the plane and a separate bus as Turkish Airlines have) Once again we’re all equal (which is incorrect as we paid a lot more for the ‘privilege’ of flying Premium.) So it was open-slather getting off the plane and into the airport on a packed bus. Then - one of our bags came out first and the other was almost last… which meant a delay getting to the hotel included in our expedition cruise - and another queue. So if Air Greenland is listening. STOP messing about with “Premium” and call your product what it is ‘BUSINESS’ and then fix it. Priority check-in, priority bag tags, priority boarding, priority debarkation. You have a stunning, well designed, hard product in brand new planes, but you’ve dressed it down so far and come up with non-standard nomenclature for it. It’s like the USA calling domestic business class ‘First’. Were it not for those glaring deficiencies, this would have been 5 stars, if not 5 stars Plus. The highlight of Greenland for us was Ilulissat - undoubtedly, but can’t imagine going to Greenland again until Air Greenland takes these comments onboard.
September 1, 2025
Unprompted review