Whole Foods, although owned my Jeff Bezos, has a nice staff. It was easy to pick up the bag ordered and the clerk was very friendly. I wish the dry goods bag had healthier foods, as I received FOUR p... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
All the places I bought food from were close by, so finding them was easy, the store owners and staff were welcoming and polite, and most of the food was good. I did receive a couple of items that wer... See more
Fresh Market pickup and products were excellent. The app is not. I was on the app, and I got a notification that a bag was available. On the app, "nothing today" changed to sold out. It never show... See more
The Service from Too Good To Go was excellent but the Bakery Bag from Morrisons in Troon South Ayrshire was Dreadful..Just Bread and NO Sweet Bakery Goods at All... This was my First Time trying this... See more
Company details
Written by the company
Our mission? To make sure good food gets eaten, not wasted. Every day, delicious, fresh food goes to waste at cafés, restaurants, hotels, shops and manufacturers - just because it hasn’t sold in time. The Too Good To Go app lets customers buy and collect Surprise Bags of food - at a great price - directly from businesses.
Contact info
Copenhagen, Denmark
- toogoodtogo.com
3.7
Average
114K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Too Good To Go is Too Good To Ignore
My experience with TooGoodToGo has been excellent. It was the restaurant I ordered from that let me down.
The restaurant did not honor what they obviously made TGTG believe they'd offer unsuspecting customers.
I did post about that experience, but when it appeared that TGTG would take a hit because of it, I deleted the review as TGTG held up their professional end of the bargain, and I appreciate that.
As for the restaurant, I'll never order another SURPRISE BAG from them.
August 24, 2026
Unprompted review
It is worse experiences
It is worse experiences, less than my expectation, it is not worth to use this way!
September 5, 2026
Unprompted review
The business was amazing
The business was amazing! So friendly and the doughnuts were awesome!
September 5, 2026
Unprompted review
Trying out this app
Trying out this app. It is hit and miss.
Would be best for someone traveling/camping. You can't be picky.
I have tried Tim Hortons and Fresh Slice.
September 6, 2026
Unprompted review
Not the bargain I was hoping for
I was hoping for a bargain but for the effort of leaving so late in the afternoon and the petrol to get there the reward didnt stand up to my expectations.
September 5, 2026
Unprompted review
Stay away from this store
That was the first and last time I’ll ever shop at this store. I don’t recommend them at all. The people who work there are extremely cheap and dishonest. They just gave me so old and unused breads.
September 5, 2026
Unprompted review
Was expecting fresh not stale
Was expecting fresh not stale
The donuts were stale and it’s was not worth the time and money
Do not recommend
It’s not as presented
If a company is participating should at least give edible good
September 5, 2026
Unprompted review
It was easy and simple
It was easy and simple, friendly staff, definitely we will order again 😊
September 5, 2026
Unprompted review
Poor Food Quality Experience again, with Mello's, Danville, CA
We love the app, but this is the second straight poor food quality experience with Mello's in Danville, CA, and we'll never use Too Good To Go and order from Mello's again. This time, upon arriving, the cashier checked with the manager and they appeared to not have any unclaimed food (which is what it feels like they have extended in previous visits), so they attempted to heat up some pasta shells and toss cheese sauce on them. It's not something I would pay $2 for...the noodles were luke-warm and there was a small amount of cheese sauce. I would have preferred to cancel my order at that point. I tipped the cashier $3 on the $5 order and he seemed almost apologetic to accept it...as he saw what was put together for me. We have dined at Mello's in the past and the food/experience has been good...but their attitude toward this program feels like they are begrudgingly participating. If that's how they choose to operate, then we'll dine elsewhere when we go out, and when we choose to use the Too Good To Go App.
September 3, 2026
Unprompted review
Bad experience
When we got to the restaurant, the app said that my meal had already been picked up. Therefore, we could not receive the meal we paid for. This was my first time using the app, and I was very unhappy!
September 5, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Didn't get my order, waiting on a refund
Showed up to pick up my order, and the restaurant didn't even know what TooGoodToGo was. App support for getting a refund was a chatbot that refused to do anything, and I'm waiting for actual human review.
September 5, 2026
Unprompted review
Reply from Too Good To Go
Hi there,
Thank you for taking the time to leave us your feedback.
I am so, so deeply sorry to hear that the staff at the store were unfamiliar with Too Good To Go when you arrived, and that our automated assistant wasn't able to resolve this for you on the spot. I completely understand how frustrating it is to make a trip out only to face this kind of experience.
So that our team can locate your account and process a full refund for your order right away, could you please reach out to us directly through the in-app Help Center (Profile > Help > Your Orders) or by replying to the open support ticket?
We will also be following up directly with the store partner to ensure their staff is fully trained so this does not happen again.
Thank you so much for your patience and understanding 🌱
Best regards,
Too Good To Go
The app was very easy to use
The app was very easy to use. I live in a smaller city so there’s not a ton of choices just yet but hopefully in the future there becomes a lot more but I did get a grab bag from Circle K. I paid a total of I wanna say $4.40 one of the items along was equal to that amount and I believe I got six or seven things in the bag all good items.
September 5, 2026
Unprompted review
Very bad experience for my last order
Very bad experience for my last order. Got two small mini muffins in the bag
September 5, 2026
Unprompted review
Reply from Too Good To Go
We appreciate you taking the time to share your feedback with us, and we are so sorry to hear about your experience. We completely understand your disappointment, as receiving just two small mini muffins falls far short of the value and variety you should expect from a Surprise Bag rescue.
While the contents always depend on what surplus is left over at the end of the day, our store partners are required to provide a bag that meets the full advertised retail value.
Please reach out to our dedicated support team directly through the help center in the app so we can look into your order details and make things right. Including a photo of the items you received will help us evaluate the value of the bag and address this directly with the store management.
Thank you for bringing this to our attention, and we hope we can provide you with a much better experience in the future.
Too Good To Go Team
I was charged twice for an order from…
I was charged twice for an order from Chocolats Favoris and emailed you twice so far with no response
August 31, 2026
Unprompted review
Reply from Too Good To Go
Hi there,
Thank you for taking the time to share your feedback with us.
I am so, so deeply sorry to hear that you were double charged for your order from Chocolats Favoris and that you haven't received a response to your emails yet. I fully understand how frustrating this delay is.
So that our team can locate your account and process the refund for the extra charge right away, could you please contact us directly through the in-app Help Center (Profile > Help > Your Orders)?
Thank you so much for your patience and understanding 🌱
Best regards,
Too Good To Go
Awful bag of food
Awful bag of food: 6 tiny hard pieces of chicken goujons, a dry piece of cake, tomato and onion salad and a child’s sweet. I questioned whether this was £12 of food and the lady said it was. All food was revolting and I threw the lot away. I hate wasting food but it was all horrible
September 2, 2026
Unprompted review
Reply from Too Good To Go
We appreciate you taking the time to share your feedback with us, and we are so sorry to hear about your experience. We completely understand your disappointment and frustration, especially when you had to throw everything away despite your dedication to reducing food waste.
While Surprise Bag contents vary based on what is left over at the end of the day, all items provided by our store partners must be safe, enjoyable, and meet the full advertised value. Receiving poor-quality items that do not reflect the expected £12 value is entirely unacceptable and falls short of our standards.
Please reach out to our dedicated support team directly through the help center in the app so we can look into this for you. Sharing your order details and any photos you took of the items will help us evaluate the bag's value and address this issue directly with the store management.
Thank you for bringing this to our attention, and we hope we can offer you a much better experience in the future.
Too Good To Go Team
The food didn't taste good and very little amount
The food didn't taste good , didn't look the way it was suppose to be and little amount.
September 5, 2026
Unprompted review
Reply from Too Good To Go
We appreciate you taking the time to share your feedback with us, and we are so sorry to hear about your disappointment with your order. We completely understand your frustration when a Surprise Bag falls short on quality, appearance, and overall quantity.
While the contents of a rescue bag depend on what is left over at the end of the day, all food provided by our store partners should be enjoyable, safe to eat, and meet the full advertised value. Receiving poor-quality food in small portions certainly does not meet our standards.
Please reach out to our dedicated support team through the help center in the app so we can look into this for you. Including photos of the items you received will help us evaluate the bag's value and pass direct feedback to the store.
Thank you for helping us reduce food waste, and we hope we can offer you a much better experience next time.
Too Good To Go Team
Great value
Great value, good variety with very friendly and helpful staff
September 6, 2026
Unprompted review
The staff were fantastic
The staff were fantastic! My exchange student from Brazil had just arrived in Moncton and our first stop was Tims. They were all so friendly. There was a new employee in training and they were very kind and patient to her as well.
September 5, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.