12Go Reviews 

Great experience. The team was so supportive as we commuted through mail we got prompt reply and help for our concerns ! we wish all the best to 12go keep up the good job !

Horrible ride—not worth the price.
The sleeper seat was very uncomfortable, especially if you wanted to sit upright. It felt like sitting on a pool recliner for the entire journey.
The trip was also much longer than advertised. Instead of the stated 6 hours, it took almost 9 hours.
There were multiple stops for local passengers and driver to smoke, but only one lunch break for passengers.
To make matters worse, the driver constantly honked the horn almost the entire way from Ho Chi Minh City to Nha Trang, making it impossible to relax or sleep.

Punctual and comfortable. Excellent for the price.

If you get a payment failure screen - first check your email / bank account before trying again. I booked the same tickets twice because of this and customer service said that they do not give refunds for bought tickets…..

Easy to use platform and fast refund proc ess in case of cancellation

During the booking process as well as the refund process, tge customer support team has been able to interact with me smoothly.

I was impressed with the process of booking train tickets, changing train tickets, and the speed of the status updates. The only thing left to see is the refund process and when I'll receive my money back.

Helpful and fast. Good experience.

Very responsive, thanks

I booked through 12Go for the Tanis in Nusa Lembongan by accident. Plus somehow booked their insurance by accident. They were very quick to refund me my insurance. Plus I get 2 days data to use :)

The service is great, but it lacks the option to modify the booking free of charge and subject to availability.

Excellence Service, thank you!!

All works well.

Used 12go for bookings in Thailand. Ferry and van bookings are OK but do not book any train tickets! They are just delaying the actual booking and keep the money and about one month before departure they will let you know they are unable to book train tickets leaving you with a challenge while you were actually in time with your reservation.

Very satisfied with the customer support. Prompt response, customer oriented!

Quick and helpful in solving my problem with a refund within 24 hours. I received 95% of the original amount.

We used this service from Phnom Phen to. Siem Reap . Easy to check in luggage was handled carefully and tickets issued for luggage . Journey was smooth . The young man serving drinks and snacks was very attentive to all passengers and spoke excellent English .
Our stop for lunch was pleasant .
At Siem Reap luggage was handed to us on receipt of our ticket . Staff other spend able to assist with tuk tuks or taxis to next location .
Great service

Easy to use.

Beware of this people as it is impossible to chat with a human. Everything is done thru a bot named Otto, who cannot comprehend on my concerns. Within 24 hours, I realized that I chose the wrong date to take a ferry. I have the right to change the date as per the website since the trip is not until January 30, 2027. To my dismay there is no service on the date I needed. They will not issue a refund even though it is an honest mistake and been reported within 24 hours.