I've purchased my last 3 phones through Ozmobiles, and each time the experience has been excellent. Why pay full price for a brand new phone when you can get the next best thing at a quality price... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent customer service and excellent quality phones! I’ve just purchased my third refurbished iPhone, all have been marked with excellent quality and they have all been amazing! Worked perfectly,... See more
Company replied
Purchased an Apple Watch Ultra Series 3 refurbished. Item arrived in 1-2 days and is in absolute mint condition. Set up and now running faultlessly for almost a month. Upgraded from the Series 1. Lov... See more
Company replied
The sale experience was good but it takes a little more time to make a final assessment, ideally after the warranty period has expired. There's no point in praising the speed of delivery etc, etc when... See more
Company replied
Company details
About OzMobiles
Written by the company
About Us
OzMobiles is a 100% Australian owned and operated online mobile store. We specialise in the sale of discounted new, used and ex-demo phones, as well as a wide selection of mobile phone accessories. All of our smartphones are sourced locally in Australia, and we take pride in reducing the footprint of electronic waste by extending the life-cycle of technology.Our Range
Contact info
Melbourne, Australia
- https://help.ozmobiles.com.au/hc/en-us
- ozmobiles.com.au
4.8
Excellent
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always have had great service and great…
Always have had great service and great products from OzMobiles
July 2, 2026
It was quick the phone is great I…
It was quick the phone is great I haven't had any problems very happy
July 8, 2026
Consistently high quality. Couldn't be happier!
I've purchased three iphones from OzMobiles and have always been more than happy with my purchases.
July 2, 2026
Very happy customer
Wow.. I will never pay full price for a phone again.
I purchased an Ex Demo phone.. it is in perfect condition.. I had a glass screen protector place on it.. such a great add on service..
The delivery was super fast and well packaged.
I'm stoked Oz Mobile.. thank you
July 23, 2026
Unprompted review
Reply from OzMobiles
Thank you so much for your amazing review.
We're thrilled to hear that your phone arrived promptly, with the screen protector already applied and packaged just as expected.
Thank you for trusting us with your purchase. We truly value your support and look forward to helping you with your next phone when the time comes!
Best Regards,
OzMobiles
Was a very easy transaction because i…
Was a very easy transaction because i had choice, they had stock. Everything i wanted i received and very quick service. The phone was near perfect. Great setvice
July 2, 2026
Reply from OzMobiles
We greatly appreciate the 5★ rating you've given!
We are delighted to hear about your satisfaction with the service we've provided, and we are glad that you found the quality of the purchased phone to be exquisite.
Rest assured we'll take your words as inspiration to keep on giving excellent products and services in the future.
We look forward to serving you again! ❤
Best Regards,
OzMobiles
Very fast
Very fast , good quality only thing was I ordered purple but got white but that’s ok.
July 8, 2026
Reply from OzMobiles
We are delighted to hear about your satisfaction with the swiftness of our services!
In case you have concerns while transacting with us, please don't hesitate to reach out.
We will see to it that we address and rectify any question or situation so that you can get the product that you prefer.
Thank you and until next time!
Best Regards,
OzMobiles
like new
bought two iphone 16’s rated exceptional, they were like new. 1 had 100% battery capacity and the other 95% so very happy. Delivery was within 4 days.
July 1, 2026
Reply from OzMobiles
We greatly appreciate the 5★ rating you've given!
We are delighted to have pleased you with the products you've purchased from us. We also thank you for sharing your satisfaction with their condition.
We are thrilled to have given you excellent devices and prompt services.
Until next time!
Best Regards,
OzMobiles
Reply from OzMobiles
We appreciate your support and the 5★ rating you've given!
Your feedback regarding our service is greatly valued.
Thank you and until next time!
Best Regards,
OzMobiles
they seemed to be a good company that I…
they seemed to be a good company that I found while searching for a replacement phone.
July 7, 2026
Reply from OzMobiles
Your 5★ rating means a lot to us, and we'll do our best to provide quality products and exceptional service here at OzMobiles.
Thank you very much! ❤
Best Regards,
OzMobiles
Another satisfying purchase
Another satisfying purchase from Ozmobiles. I have never had a bad experience buying phones from Ozmobiles and will continue to use them when I need an 'as new' phone for my teens.
July 1, 2026
Reply from OzMobiles
Thank you for your continued patronage of our products and services, and the 5★ rating you've given!
Your feedback is highly valued and we will see to it that we provide you with excellent service again in the future.
Best Regards,
OzMobiles
Bought an iPhone 15 mobile for my hubby…
Bought an iPhone 15 mobile for my hubby and he was happy with it. No issues. 8 months later, I got one for me too. Easy as and an upgrade for both of us who did not require the latest model.
July 8, 2026
Reply from OzMobiles
We're delighted to hear that you and your husband are satisfied with the phones' condition, and we send our appreciation for your 5-star rating! ❤
We provide a variety of devices you can choose from, and we'd be delighted to serve you again if you seek another device to purchase in the future.
Thank you for your trust and continued support!
Best Regards,
OzMobiles
I've had several upgrades of my IPhones…
I've had several upgrades of my IPhones over the past few years through OzMobiles. So good to get an excellent phone for a reasonable price. Have always had great experiences with them.
July 1, 2026
Reply from OzMobiles
Thank you so much for your continued support over the years! We're delighted to hear that you've had such consistently great experiences upgrading your iPhones with us. It's an absolute pleasure having you as a repeat customer, and we look forward to helping you again next time!
Easy steps for ordering.Prompt delivery…
Easy steps for ordering.Prompt delivery . So far so good
July 8, 2026
Reply from OzMobiles
Thank you so much for the feedback! We're glad to hear that ordering was easy and that your delivery arrived promptly. We always strive to deliver a full 5-star experience for our customers, so if you ever need any assistance as you get settled into your device, please don't hesitate to reach out to our team!
Great quality product and price…
Great quality product and price delivered quickly as promised!
July 1, 2026
Reply from OzMobiles
Thank you so much for the 5-star review! We're delighted to hear that you're happy with the product quality, price, and fast delivery. We really appreciate your support and look forward to serving you again!
Reply from OzMobiles
Thanks for the fantastic feedback! We always aim to keep things hassle-free from order to delivery. Enjoy your new phone!
I transferred everything seamlessly.
I transferred everything from my old iPhone to my new refurbished iPhone via bluetooth. It was a simple logical process. Thank you for the ease of purchase.
July 8, 2026
Reply from OzMobiles
We really appreciate your review! Making the purchase easy and getting you up and running without any stress is always our goal, so it's brilliant to hear everything went smoothly.
Bad customer service
The product was very good but the ability to contact anyone was ridicules. I didn’t like the customer service because there was none.
July 1, 2026
Reply from OzMobiles
Thanks for sharing your feedback. We're pleased the phone itself met your expectations, though we're sorry to hear you felt reaching us was difficult. Our team did reply to your inquiry via email help resolve the issue with your order, but we completely understand how important swift service is. If you need any further assistance, please feel free to reply directly to that email thread.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.