Needed to use Yoti to verify my identity for a background check for a client project. Scanning the document was finicky and unreliable. Can fail to extract information from passport even when all... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
AI algorithms need retraining. Took me about an hour to verify my Xbox account since it kept thinking I was a minor.
Company replied
Doesn't work, or at least didn't work for me. Tried 2 valid credit cards and rejected both of them, then it "ran me out of retries" after the third failure (absurd). Meanwhile. Note that... See more
Company replied
Other document scan takes a lot of time and gets reject easily. There should be integration done with digilocker if someone has it.
Company replied
Company details
About Yoti
Written by the company
Yoti is shaping the future of digital ID
Yoti is a digital identity company that makes it safer for people to prove who they are. We started by empowering people with a free, reusable digital ID app that minimises the data they share with businesses. We now provide verification solutions across the globe, spanning identity verification, age verification, eSigning and authentication.
We’re committed to making the digital world safer for everyone. Our seven ethical principles guide us in everything we do and we’re held accountable by our Guardian Council. With an award-winning social purpose strategy, we’re always looking for new ways to explore what (digital) identity means globally. The journey isn’t one we’re making alone, but with the help of policy advisers, think tanks, researchers, humanitarian bodies and everyday people.
Find out more: Contact us | About Yoti | Where to use Yoti | Yoti's Ethical Framework
Contact info
Yoti, 107 Leadenhall St, EC3A 4AF, London, United Kingdom
- help@yoti.com
- yoti.com
2.1
Poor
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Horrible experience
Yoti first accepted my passport picture and then later failed verification, Horrible Experience. Uber uses Yoti and if you fail the verification you cannot ever work for Uber.
2 January 2026
Unprompted review
Very poor app
Very poor app. Goes into a doom loop between photo page and consent page. Have told support but nothing has been fixed. Very unimpressive.
22 July 2026
Unprompted review
Minecraft should switch to a more reliable company for their age checks
This has been extremely frustrating. The AI powered face verification system, which is used in Minecraft through the Yoti company that Xbox relies on, is clearly unreliable. It's disappointing that Microsoft chose to use this as a "safety" measure when it doesn't even work properly. I'm very disappointed with this verification process and hope it can be improved, as it's preventing legitimate users like myself from accessing basic features.
22 July 2026
Unprompted review
Took nearly 4 days for ANY of the 3…
**I would select 0-Stars but it wont let me so 1 will have to do**
Took nearly 4 days for ANY of the 3 given options to work when trying to verify myself after being redirected to you by Sony, in order to be able actually talk to my friends online again.
THEN, your terrible ai help bot chat window that gives absolutely no help with any Sony matters whatsoever other than telling me to just 'contact sony', who by the way (shocker) ALSO uses a totally unhelpful ai chat bot do not have a human you can talk to, makes the whole system just mind meltingly frustrating.
19 July 2026
happy with service
20 July 2026
support is non-existant
support is non-existant, ability to share my ID with my employer fails to work, mobile app takes forever & freezes, laptop alternative fails to work = rubbish: why do UK Home Office endorse this useless AI company?
21 July 2026
Unprompted review
The app functionality is ok
The app functionality is ok, customer service is hit and miss in performance and quality of reply. Serves a function but could do better at the support side.
21 July 2026
Impossible to verify anything
All I want is to upload my PlayStation gameplays to my YouTube account but I needed to verify my age. With all 3 options it wouldn’t let me verify from my phone number it said I couldn’t use this number try another one. Tried using my ID but it goes “something went wrong” before I could upload my ID. Then facial verification it goes into an endless loop of estimating my age.
18 July 2026
Unprompted review
Terrible
The age estimation craps itself as soon as it sees a fringe or beard, absolutely terrible, finicky, unreliable nonsense getting in the way of a very simple process. Cant wait to see the huge data leak in the news in the next few years as well.
17 July 2026
Unprompted review
Reply from Yoti
Hi Christopher,
Thank you for your kind feedback.
Take care,
The Yoti team
Absolute trash app
Absolute trash app, terrible software coders shiuld take themselves out back.
In ability to recognise a human face if you have a beard.
Many website use this service I can only assume that they are significantly cheaper and it shows. Can see why Spain fined them nearly a million. Any site using this service should have a long talk with themselves when there are much better options out there like Mitek
15 July 2026
Unprompted review
This is annoying I just want to play my…
This is annoying I just want to play my ps5 with my friends just take my phone number and let me through i have give to you nearly 10 times now
14 July 2026
Unprompted review
Reply from Yoti
Hi,
Thanks for leaving a review.
We’re sorry to hear that you didn't have a more positive experience using our services. We would love to hear any suggestions on what you think we could have done better.
If you need help with the app please let us know. We’ll be happy to assist.
Regards,
The Yoti team
Reply from Yoti
Hi Joseph,
Thanks for leaving a review.
We’re sorry to hear that you didn't have a more positive experience using our services. We would love to hear any suggestions on what you think we could have done better.
If you need help with the app please let us know. We’ll be happy to assist.
Regards,
The Yoti team
System crashes
System crashes
Unreliable especially when you consider its nature
Only solution ws to keep deleting md reloading
Find any alternatives
CS really poor
Ineffective
Robotic responses
Didn’t answer queries
Overall 1 is because I couldn’t score 0
14 July 2026
My concern is unresolved.
My concern is unresolved.. someone has to coordinate with First advantage team
14 July 2026
Reply from Yoti
Hi,
Thanks for leaving a review.
We see that we did reply back to you on July 13th. Have you been able to see it? We did not hear back from you since.
Feel free to reply back and your ticket will reopen for our team to take care of it.
Kind regards,
The Yoti team
Reply from Yoti
Hi Mark,
Thank you for your kind feedback.
Take care,
The Yoti team
my issue is not resolved
I am not as I have logged a query and got a email of details and same time I got a email that my case number 00615252 is been closed and I am not sure or been updated for my query and then I got the third mail for review .So now you can decide how customer can be satisfied
13 July 2026
Reply from Yoti
Hi,
Thanks for leaving a review.
To clarify what happened: we looked into your case (#00615252), and the check could not be completed because a mandatory document required for the verification was missing.
Because Yoti provides the platform to ensure documents meet strict verification standards, we do not have the authority to override these rules or manually complete the check for you. This is why the technical support ticket was closed on our end.
To get this resolved, we kindly recommend reaching out directly to your employer or the organization that requested the check to discuss the missing documentation. If your check is being managed by First Advantage, please contact them directly so they can help you start a new verification link.
Kind regards,
The Yoti team
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