Didn't try the passport or national ID method, but face check does not work. Also, I'm trying to verify with my phone number over and over but it doesn't send my any code even after trying to press "... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The app functionality is ok, customer service is hit and miss in performance and quality of reply. Serves a function but could do better at the support side.
Company replied
Had a few issues setting up my account.I was given advise by the Yoti team to unistall and reinstall the app as it would allow me to take my photo.After uninstalling it wouldn't let me use the same e... See more
Company replied
Dreadful. My 18 yo son has now made 2 failed attempts to use Yoti for a DBS check. The Yoti system says his ID cannot be verified even though it is in perfect order, all details correct and photos in... See more
Company replied
Company details
About Yoti
Written by the company
Yoti is shaping the future of digital ID
Yoti is a digital identity company that makes it safer for people to prove who they are. We started by empowering people with a free, reusable digital ID app that minimises the data they share with businesses. We now provide verification solutions across the globe, spanning identity verification, age verification, eSigning and authentication.
We’re committed to making the digital world safer for everyone. Our seven ethical principles guide us in everything we do and we’re held accountable by our Guardian Council. With an award-winning social purpose strategy, we’re always looking for new ways to explore what (digital) identity means globally. The journey isn’t one we’re making alone, but with the help of policy advisers, think tanks, researchers, humanitarian bodies and everyday people.
Find out more: Contact us | About Yoti | Where to use Yoti | Yoti's Ethical Framework
Contact info
Yoti, 107 Leadenhall St, EC3A 4AF, London, United Kingdom
- help@yoti.com
- yoti.com
2.2
Poor
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Fails to complete my age verification…
Fails to complete my age verification on literally every option.
Can't read my passport, can't confirm my age via phone contract and I don't have a credit card so that's a no go.
Trash AI garbage.
15 August 2026
Unprompted review
Reply from Yoti
Hi,
Thanks for leaving a review.
We offer several other options — depending on what the website accepts — including:
Facial age estimation
Uploading an ID document
Verifying through your mobile provider
Using your credit card
Using the Yoti or Post Office Digital ID app
If none of these appear for you, we’d recommend contacting the website directly — they decide which methods to offer through Yoti.
Let us know if you’d like help with any of the checks you see.
Kind regards,
The Yoti team
The app literally does not work
The app literally does not work. I try to click on the QR code and it says connection times out. I got the QR code five seconds ago. The AI assistant is unbelievably unhelpful and there’s no one to speak to.
14 August 2026
Unprompted review
Reply from Yoti
Hi Megan,
Thank you for leaving your feedback.
Could you please contact us via email through the app, attaching the logs, and we will try to identify the problem? The AI bot is yet not prepared to deal with bugs.
Kind regards,
The Yoti team
Really wasting my entire day
Really wasting my entire day! Horrible experience.....would not recommend.
14 August 2026
Unprompted review
Reply from Yoti
Hi,
Thank you for leaving your review.
We regret that your experience with the app wasn't more positive. We would greatly appreciate suggestions on how we could have improved it. If you need help with our services, please contact us. We'll be happy to assist you.
Take care.
The Yoti team
Reply from Yoti
Hi Jak,
Thank you for your 5 star review.
Have a great day!
The Yoti team
Ok I'm trying to do the playstation…
Ok I'm trying to do the playstation verification face scan and its not working and the mobile number isnt sending
A link or email or whatever I have been trying for 4 hours now respond and help
14 August 2026
Unprompted review
Reply from Yoti
Hi,
Thanks for leaving a review.
We offer several other options — depending on what the website accepts — including:
Facial age estimation
Uploading an ID document
Verifying through your mobile provider
Using your credit card
Using the Yoti or Post Office Digital ID app
If none of these appear for you, we’d recommend contacting the website directly — they decide which methods to offer through Yoti.
Let us know if you’d like help with any of the checks you see.
Kind regards,
The Yoti team
Reply from Yoti
Hi,
Thanks for your positive feedback.
Have a nice day.
The Yoti team
Reply from Yoti
Hi Rinit,
Thank you for your kind feedback.
Have a great day!
The Yoti team
I don't know the assister name but he…
I don't know the assister name but he was absolutely brilliant thank you for this service.
10 August 2026
Reply from Yoti
Hi,
Thank you for your kind feedback. We're glad to read our support team was able to assist you.
Have a great day!
The Yoti team
No re-set switch
Useless method of confirming identity unless you have super-duper new fangled high tech kit. After several attempts I was locked out and now have no way of continuing. I contacted Yoti support who albeit very professional, could not help in any way and kept referring me back to their client who uses Yoti to validate identities.
Their clients website just leads you to a dead end saying 'please try again', but it is impossible to try again because my validation failed.
Contacting the client to ask them to re-set my attempts was not something they could do, nor could Yoti tell me whether this was even possible. They said I could turn up in person to validate my identity, but they are over 300 miles away!
Surely there must be someone with 'admin' rights that can re-set attempts? Obviously not!
2 August 2026
Unprompted review
Reply from Yoti
Hi,
Thank you for taking the time to share your feedback.
We completely understand how infuriating it is to get stuck in a dead-end loop, especially when you are just trying to complete a required identity check.
Because Yoti acts strictly as an identity verification platform, we process checks on behalf of the organisation requesting them. For security and privacy reasons, Yoti does not hold or manage your account with that organization, which is why (in some cases) our support team cannot directly reset an attempt or alter access rules.
The organisations using Yoti typically have administrative control within their own dashboard to issue a new invite link or reset a user's verification status manually. They should all provde a 'Plan B' when we are not a possibility.
Kind regards,
The Yoti team
Not given solution of my problem
11 August 2026
Reply from Yoti
Hi,
Thanks for leaving a review.
We’re sorry to hear that you didn't have a more positive experience using our services. We would love to hear any suggestions on what you think we could have done better.
If you need help with the app please let us know. We’ll be happy to assist.
Kind regards,
The Yoti team
This company is run by unprofessional…
This company is run by unprofessional dishonest creeps. After submitting my info it wouldnt verify or update, yet they wouldnt provide a reason. They kept insisting i had to schedule a face to face zoom call to confirm my details. When i tried they sent the time and date then never contacted, at all and would send a follow up stating sorry we missed you can always reschedule, after multiple times of doing this for weeks, months my information was eventually suddenly confirmed and approved no phone call no confirmation or acknowledgement whatsoever. In fact when i reached out to confront them about not being honest or helpful, they seemingly had no idea what to say or that it had even happened to had been validated already.
So why was I told I had to a face call? Unprofessional dishonest creeps
20 July 2026
Reply from Yoti
Hi,
Thanks for leaving a review.
To protect user privacy, certain high-risk profile attributes require enhanced biometric liveness checks or live identity verification sessions. This is strictly to safeguard your Digital ID and prevent unauthorised account takeover or impersonation.
We have recently improved our identity verification workflows and updated our app release to streamline attribute verification, eliminating some mandatory video sessions for these specific use cases while maintaining strict fraud-prevention controls.
Kind regards,
The Yoti team
Verified in the app, rejected for an unexplained reason
Extremely poor and frustrating experience. My Yoti app showed my government-issued ID as validated and ready to share, yet my DBS application was marked “Unable to Verify – Mandatory Document Not Provided.”
I was never told that a second document was required, shown an outstanding requirement or given an opportunity to provide anything further. Yoti initially refused to investigate and directed me to First Advantage. First Advantage directed me back to Yoti and gave several contradictory explanations, including an unclear passport, an unacceptable driving licence and a missing document.
After considerable effort, Yoti gave three possible reasons rather than confirming what actually happened in my session. It later suggested that two documents were required, despite the app accepting my driving licence and displaying it as validated.
An identity-verification service should clearly explain what is required before allowing information to be shared. If verification fails, the user should receive the exact reason and an opportunity to correct it—not be passed between companies while an automated result damages their application. This process lacks transparency, accountability and effective customer support.
9 August 2026
Reply from Yoti
Hi Mohammed,
Thank you for providing such a detailed breakdown of your experience.
We are truly sorry for the extreme frustration this process caused, particularly regarding the conflicting information you received between ourselves and First Advantage while trying to complete your DBS check.
To provide transparency on how this specific process works: while the Yoti app will validate that a document (like a driving licence) is authentic and ready in your reusable digital ID, specific applications like a DBS check often have multi-document requirements set by government guidelines and the screening provider. If a second document is required for that specific route or if a scan fails a secondary provider check, the system should state that clearly rather than leaving you guessing.
We take your feedback about the lack of specific error reporting and the bounce-back between support teams very seriously. We appreciate you sharing this with us and we'll work to do better in the future.
Kind regards,
The Yoti team
Can’t verify identity
No matter what I do, they can’t verify my identity. Many attempts, different documents, different lighting conditions. Useless service and a waste of time
7 August 2026
Unprompted review
Reply from Yoti
Hi,
Thanks for leaving a review.
Age and identity verification are strict legal requirements we must follow, but the process shouldn't feel like a wall. When repeated scans fail despite good lighting, it usually points to a technical conflict during the process:
1. Clear Browser Cache / Try Incognito: Old session data can trap you in a failure loop. Clearing your mobile browser cache or using an Incognito window often resets the system properly.
2. Avoid App Browsers: If you opened the link through an app (like a QR reader or email client), copy the URL and paste it directly into Safari or Chrome.
3. Document Angles: Ensure your document is completely flat, with no glare or flash reflection covering any text or the photo, and that all four edges are clearly visible.
Because identity data is encrypted and processed automatically to protect your privacy, we can't manually force an approval on our end.
Have a nice day,
The Yoti team
Reply from Yoti
Hi,
Thanks for leaving a review.
Sorry to hear that you are experiencing issues adding your ID document.
When your document is rejected you should see a notification in “My Yoti” at the bottom of the app, if you click “My Yoti” it will present a reason for rejection.
Please let us know what this reason is so we can help.
Thanks,
The Yoti team
Awful sytem, awful help still no resolution but no way around it.
Trying to complete age verification for XBOX (from Australia) from the QR scan on my phone. Tried facial recognition20-30 times and just keep getting "something went wrong, Try again?" Tried drivers licence, took the photos then told Yoti could not detct the photos then you have to do a facial scan to match to the driver's licence I guess promptly kept failing again. Don't have a credit card only debit card. These are the only 3 options seemingly available through the QR code link. Yoti help is slow to respond (via email). One response asked for screen shots from the phone then nothing back from them. Other responses say multiple options for age verification try the others. How did this awful roadblock of a company literally preventing me spending money with Microsoft get the contract from them. When the UK economy is only propped up by the London services industry (financial IT etc) it seems to be dark days ahead for that dingey little corner of the world.
7 August 2026
Unprompted review
Reply from Yoti
Hi Dominic,
Thanks for leaving a review.
To clarify, age verification in Australia is a mandatory government regulatory requirement designed to protect online safety. Xbox relies on third-party identity providers like Yoti to handle these checks securely, but we know how frustrating it is when technical glitches get in the way of smooth access.
Here are a few technical tips that often resolve the recurring loop on mobile:
1. Camera & Lighting: Ensure high contrast, no backlighting, and take off any glasses or headwear during the face scan.
2. Browser Switch: Copy the QR code link and open it directly in a mobile browser like Chrome or Safari (avoid opening it within built-in app browsers).
3. ID Scan: Make sure all four corners of your driver's license are visible with zero glare or flash reflection.
Because Yoti handles the secure processing of personal data independently for privacy compliance, our support team cannot manually bypass or override their identity checks.
We genuinely appreciate you sharing your experience with us.
Take care,
The Yoti team
Yoti – Fast, Easy, and Secure Identity Verification
Yoti makes identity verification incredibly simple and fast. The app is easy to use, and the whole process only takes a few minutes. What I really appreciate is that it lets you verify your identity without having to share your personal documents directly with third parties, which gives real peace of mind.
Whenever I've needed further support, the Yoti team has been responsive and helpful in resolving any issues quickly. Overall, a smooth and trustworthy experience — highly recommended for anyone who wants a secure and hassle-free way to verify their identity online.
8 August 2026
Reply from Yoti
Hi Nirosh,
Thank you for your kind feedback. We could not be happier to read this!
We'll make sure to share your review with everyone at Yoti. They'll be thrilled.
Have a great weekend.
The Yoti team
Many times I tried to apload my driving…
Many times I tried to apload my driving licence and my post office pass ID card but morethan 10 times I aploaded everything were green but again they create problems since 17 July I couldn't fix my uber account and my just account I got my Full UK Driving Licence some days ago but they rejected by yoti customer service I am not happy
4 August 2026
Reply from Yoti
Hi,
Thanks for leaving a review.
We did reply back to you, the last time was on August 3rd and we never heard back from you.
Could we ask you to reply back to our last email? We'll be happy to assist you.
Take care,
The Yoti team
Doesn’t work
Doesn’t work! Trying to get age verification working with Yoti is very frustrating and in the end I gave up.
6 August 2026
Unprompted review
Reply from Yoti
Hi,
Thanks for getting in touch with us.
We’re sorry to hear that you didn't have a more positive experience using the app. We would love to hear any suggestions on what you think we could have done better.
If you need help with the app please let us know. We’ll be happy to assist.
Regards,
It's too complicated.
5 August 2026
Reply from Yoti
Hi,
Thanks for getting in touch with us.
We’re sorry to hear that you didn't have a more positive experience using the app. We would love to hear any suggestions on what you think we could have done better.
If you need help with the app please let us know. We’ll be happy to assist.
Regards,
Possibly the worst app with the least…
Possibly the worst app with the least helpful user support of any app I have used in the last six months, if not longer.
5 August 2026
Unprompted review
Reply from Yoti
Hi,
Thanks for getting in touch with us.
We’re sorry to hear that you didn't have a more positive experience using the app. We would love to hear any suggestions on what you think we could have done better.
If you need help with the app please let us know. We’ll be happy to assist.
Regards,
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