Quiver Reviews 

119
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the politeness and helpfulness of the delivery staff, often noting their direct hand-delivery of items. People frequently highlight effective tracking systems and timely updates, contributing to a smooth process. Some consumers also experienced fast and reliable deliveries. However, some customers noted significant dissatisfaction with courier payment practices, reporting many delayed or missed payments. Customer service is frequently described as unhelpful and unresponsive, especially when delivery issues arise. Many experienced considerable delays, particularly with 'next-day' or 'same-day' deliveries, often leading to wasted time waiting for parcels that did not arrive as promised.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising the politeness... See more

Staff

Customers had ambiguous experiences with staff, with many reviewers praising the politeness, professionalism,... See more

Service

Clients share ambiguous opinions on service, with some reviewers praising the excellent, fast, and reliable... See more

Payment

People report significant dissatisfaction with payment processes, frequently experiencing delayed or missing... See more

Customer service

Reviewers highlight significant dissatisfaction with customer service, citing it as unresponsive, unhelpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great company who deliver straight to your door. Have had a few companies send me items via Quiver, and it's so noticeable how polite their deliver drivers are, and that they actually bother to hand d... See more

Rated 5 out of 5 stars

First time I’d heard of quiver but a good experience. Very fast. Courier rang up to make sure I was there and received the package and was friendly. Hoping the green credentials are good too, but have... See more

Rated 5 out of 5 stars

Driver gave update with expected delivery time and asked if I’d be i. They called me and brought package to my door. Excellent service and great delivery person. Thank you.

Rated 5 out of 5 stars

The commitment of your telephone call was such a big deal to me, what a great way to ensure delivery. Thank you to both team members!


Company details

  1. Delivery Service
  2. e-Commerce Service
  3. Logistics Service
  4. Shipping and Mailing Service
  5. Software Company
  6. Software Vendor

Written by the company

Quiver provides faster delivery from stores to customers in London, Paris and New York.


Contact info

3.3

Average

TrustScore 3.5 out of 5

119 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(119)

81 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent experience!

Driver gave update with expected delivery time and asked if I’d be i. They called me and brought package to my door. Excellent service and great delivery person. Thank you.

9 July 2026
Unprompted review
Rated 1 out of 5 stars

No payment 2 months after???

Whoever wants to work here, they have still not paid me after 2 months of work. This is the email they keep sending, I will update in future. Only responded because I threatened to take legal action.

Hi Irfan,

We completely understand your frustration, and we're genuinely sorry for how long this process has taken. We know that this delay has caused significant concern.

We want to assure you that we have not ignored your case. At this time, we are still awaiting payment from the merchant. Unfortunately, we are unable to release funds until they have been received on our end.

As soon as the merchant's payment is received, it will immediately be reflected in the Payments tab of your app, and you will be able to see the updated status there.

We understand this is not the outcome you were hoping for, but we want to be transparent about the current situation rather than provide inaccurate timelines.

Best,
Chifie

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Fast delivery, photos of tracking where and when the parcel was left - very impressed compared to other delivery services1

29 June 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely horrific company that needs…

Absolutely horrific company that needs investigating and possibly prison sentences. After being told to be home on a Saturday evening for a parcel then it not coming at all I done some digging and found they ALLEGEDLY extort vulnerable teenage workers. I truly wish nothing but the absolute worst for the owners of this disgusting company

20 June 2026
Unprompted review
Rated 1 out of 5 stars

Company dose not pay there employees…

Company dose not pay there employees leads them on for months given vague awnser such as we need to wait for client payments they are so behind on pay people still have not been paid for work they done at the start of the year and hire people that are young and not as knowledgeable to try take advantage of

27 May 2026
Unprompted review

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