Didn't try the passport or national ID method, but face check does not work. Also, I'm trying to verify with my phone number over and over but it doesn't send my any code even after trying to press "... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The app functionality is ok, customer service is hit and miss in performance and quality of reply. Serves a function but could do better at the support side.
Company replied
Had a few issues setting up my account.I was given advise by the Yoti team to unistall and reinstall the app as it would allow me to take my photo.After uninstalling it wouldn't let me use the same e... See more
Company replied
Dreadful. My 18 yo son has now made 2 failed attempts to use Yoti for a DBS check. The Yoti system says his ID cannot be verified even though it is in perfect order, all details correct and photos in... See more
Company replied
Company details
About Yoti
Written by the company
Yoti is shaping the future of digital ID
Yoti is a digital identity company that makes it safer for people to prove who they are. We started by empowering people with a free, reusable digital ID app that minimises the data they share with businesses. We now provide verification solutions across the globe, spanning identity verification, age verification, eSigning and authentication.
We’re committed to making the digital world safer for everyone. Our seven ethical principles guide us in everything we do and we’re held accountable by our Guardian Council. With an award-winning social purpose strategy, we’re always looking for new ways to explore what (digital) identity means globally. The journey isn’t one we’re making alone, but with the help of policy advisers, think tanks, researchers, humanitarian bodies and everyday people.
Find out more: Contact us | About Yoti | Where to use Yoti | Yoti's Ethical Framework
Contact info
Yoti, 107 Leadenhall St, EC3A 4AF, London, United Kingdom
- help@yoti.com
- yoti.com
2.2
Poor
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Didn't work
25 August 2026
Unprompted review
Reply from Yoti
Hi Tim,
Thanks for leaving a review.
We’re sorry to hear that you didn't have a more positive experience using the app. We would love to hear any suggestions on what you think we could have done better.
Have a nice day.
The Yoti team
Yoti
Yoti, as a company, is one of the great ponzi schemes I've ever seen.
Make a verification system that doesn't actually verify anything, AND you get to profit off of it? It's a win-win! If you're a spineless nitwit who only cares about money
24 August 2026
Unprompted review
Reply from Yoti
Hi,
Thanks for leaving a review.
Yoti isn’t a scam. We're building a platform to help people and businesses tackle identity fraud. We believe that the current identity system is broken and we’re working to fix this.
For more info, feel free to search for Yoti on the web and click news.
Thanks,
The Yoti team
I was forced to use Yoti to restore…
I was forced to use Yoti to restore access to an account, and it has been a total waste of time. I tried the age estimation process multiple times under good lighting, and every single attempt ended in "error estimating age." It doesn't even have the decency to tell you what age it estimated, why it failed, or how to fix it. If a company relies on this service for identity or age verification, they need to switch immediately. Broken system.
24 August 2026
Unprompted review
Reply from Yoti
Hi Jan,
Thanks for sharing your experience.
We completely understand how annoying it is to get a repeated error without any clear explanation.
Our age estimation system requires a high confidence threshold to pass. If camera glare, lighting angles, or sensor settings prevent the algorithm from being completely certain, the attempt will fail. For privacy reasons, the system does not display approximate numerical guesses when a check doesn't meet that threshold.
Please reach out to the company using our service and ask them for an alternative method. They should be able to provide you with one.
Kind regards,
The Yoti team
It's crap
It's crap. Tried about 8 times to verify my age. I'm nearly 50
23 August 2026
Unprompted review
Reply from Yoti
Hi,
Thanks for leaviong a review.
We offer several other options — depending on what the website accepts — including:
Facial age estimation
Uploading an ID document
Verifying through your mobile provider
Using your credit card
Using the Yoti or Post Office Digital ID app
If none of these appear for you, we’d recommend contacting the website directly — they decide which methods to offer through Yoti.
Let us know if you’d like help with any of the checks you see.
Kind regards,
The Yoti team
Reply from Yoti
Hi,
Thank you for your kind feedback.
Take care!
The Yoti team
Worked about 2 out of 10 times
Worked about 2 out of 10 times. I'm blown away how bad it is.
23 August 2026
Unprompted review
Reply from Yoti
Hi,
Thanks for leaving a review.
We’re sorry to hear that you didn't have a more positive experience using our services. We would love to hear any suggestions on what you think we could have done better.
If you need help with the app please let us know. We’ll be happy to assist.
Take care,
The Yoti team
Doesn’t connect with any other…
Doesn’t connect with any other government departments that require identification ( which is the point of it) despite being encouraged to use it. Had to upload the ids manually on the other site . Hopeless
23 August 2026
Unprompted review
Reply from Yoti
Hi Niall,
Thanks for leaving a review.
We are working really hard to make Yoti available for everyone, everywhere. Hopefully we will have good news to share at some point this year.
Have a great day.
The Yoti team
Horrible Program that doesn't work at all
Horrible Program that doesn't work at all. Keeps trying to use my front camera on my phone with no way to switch. Doesn't recognize passport cards. Even with clear pictures, it simply fails to verify. I've done ID verification about 6 times with other programs and never had any issues like this.
Typical response too, "we can't help you, contact our client despite it being our software". They didn't even address the glitch where it only uses your front camera (the camera that typically doesn't have autofocus on it). Should I contact their client about whether or not a US Passport Card is a valid ID in the US? This is so ridiculous it could be a comedy skit. What an absolutely useless company, incapable of even troubleshooting their own product. Avoid at all costs.
19 August 2026
Unprompted review
Reply from Yoti
Hi,
Thank you for leaving a review.
The accepted documents depend on the specific laws of each country as well as the protocols our partners have chosen to accept. If your document is not available, please contact the third-party company that requested the use of Yoti and ask for an alternative method.
Best regards.
The Yoti team
Dreadful
Dreadful. My 18 yo son has now made 2 failed attempts to use Yoti for a DBS check. The Yoti system says his ID cannot be verified even though it is in perfect order, all details correct and photos in good light etc. He needs this in order to start a new job and we cannot get to a post office. Absolutely dreadful and frustrating process.
20 August 2026
Unprompted review
Reply from Yoti
Hi Emma,
Thanks for leaving a review.
First of all, congratulations to your son on the new job. We completely understand how frustrating it is to hit a roadblock during a DBS check.
While photos might look clear to the eye, identity checks use high-security matching algorithms that can fail due to tiny technical details, such as slight camera glare on laminated plastic, faint shadows over key text, cropped document edges, or subtle facial alignment issues.
Because we want to help your son get onboarded for his new job as quickly as possible, here is how we can assist right now:
1. Direct Support Review: Please have your son contact our support team at help@yoti.com. Our team could review the reason for the failed attempts and advise further.
2. Requesting a New Link: The employer running the DBS check (and not Yoti) has the administrative control to issue a fresh verification link once we troubleshoot the issue.
We hope this helps.
Kind regards,
The Yoti team
Great app and service
20 August 2026
Unprompted review
Reply from Yoti
Hi Jak,
Thank you for your kind feedback.
Have a great day!
The Yoti team
They agent take to much time to reply…
They agent take to much time to reply and when they do they don’t have answers to any problem and some even just leave you hanging in the chat and and the chat when the issue wasn’t resolved.
20 August 2026
Reply from Yoti
Hi,
Thanks for leaving a review.
Just to be clear, there are no humans behind our AI chatbot, it is fully automated. And our support tickets are all handlded by humans.
We see that we replied back you on August 20th but we never heard back from you. Do you still need help from our end? Please reply back to our response and we'll be happy to assist you.
Take care!
The Yoti team
Reply from Yoti
Hi Hannah,
Thank you for your kind words.
Have a great day!
The Yoti team
I tried to viewing the application to…
I tried to viewing the application to check it because I was told that it didn’t do it correctly and couldn’t see it and I tried to get through to someone for help and no one answered.
12 August 2026
Unprompted review
Reply from Yoti
Hi Heather,
Thanks for leaving a review.
Could we ask you to contact us at help@yoti.com? We can check your app performance logs and try to provide some assistance.
Thanks!
The Yoti team
Akhil was great
Akhil was great. knew his stuff as one would expect but he was very user friendly and patient with me. And resolved the issue swiftly.
19 August 2026
Reply from Yoti
Hi David,
Thank you for your kind feedback.
We'll make sure to pass it on to Akhil. He'll be thrilled to read this!
Have a great day!
The Yoti team
Reply from Yoti
Hi,
Thank you for your kind feedback. We're really happy to read this!
Have a great day!
The Yoti team
Reply from Yoti
Hi Christopher,
Thanks for leaving a review.
We’re sorry to hear that you didn't have a more positive experience using the app. We would love to hear any suggestions on what you think we could have done better.
If you need help with the app please let us know. We’ll be happy to assist.
Take care.
The Yoti team
Dependent on the customer service team
If this review relates to the client customer service team, then my experience was excellent. Responses were prompt and a call put in place to effectively resolve my issues. I did not have as positive an experience initially with the basic customer service team.
17 August 2026
Reply from Yoti
Hi Ann-Marie,
Thanks for sharing your detailed feedback.
We're glad to hear your issue got resolved.
Have a nice day,
The Yoti team
This tool is highly effective for…
This tool is highly effective for identity verification.
17 August 2026
Unprompted review
Reply from Yoti
Hi Ahmed,
Thank you for your positive review.
Have a great day!
The Yoti team
Easy Data verification
The app is straightforward, easy to use and makes verifying your identity and documents much more convenient.
15 August 2026
Unprompted review
Reply from Yoti
Hi Stefano,
Thank you for your kind feedback.
Have a great weekend.
The Yoti team
Had a few issues setting up my…
Had a few issues setting up my account.I was given advise by the Yoti team to unistall and reinstall the app as it would allow me to take my photo.After uninstalling it wouldn't let me use the same email as it had already been used on the 1st attempt. They arranged a call from one of the team who arranged the email to be removed and everything worked perfectly.
12 August 2026
Reply from Yoti
Hi,
Thanks for leaving us a review.
We're glad to hear our support team was able to get everything sorted for you on a call.
To give a bit of context, our system doesn't allow the same email address to be linked to two separate accounts. This is a deliberate security measure to prevent account duplication, identity fraud, and tampering with your Digital ID. For that same reason, a quick call is sometimes required so we can securely verify your details before freeing up the email.
If you ever need anything else, just drop us a line at help@yoti.com.
Take care!
The Yoti team
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