Vinted COM Reviews 

No response and help from the site, everything is automated and no real help. My post has been rejected but the payment for promoting it hasn't been returned.

Customer service is awful, my account was blocked because of potential fraudulent activity. Without any information they immediately blocked me with very little explanation. I have waited about 3 weeks after it initially happened, after appealing, explaining, sending photos and they still haven’t approved my account. I think it’s a shocking way to treat honest customers and I’d urge everyone to find an alternative.

Well, it took me 3 weeks to be completely banned. And I’m a 4.9 seller on Poshmark. The decision was very agresive, I felt like a 3 year old child who got punished with no explanation. After 5 AI messages, I figured out why “I got punished”. At least I think I did. Who can figure that out?!?! Baaaam, the account banned. Oh wow.

I will no longer use Vinted. Unfortunately, I was accused of listing a fake Ralph Lauren item, even after uploading proof of the item's authenticity. I wish I had read the reviews where it advised that Vinted accuses sellers of doing this and removes seller's items quite often. Don't even waste your time with it.

I ordered two items from the same seller. The seller used the in shop printer by inPost for the three items he was sending. The shop keeper put the wrong label on everyone's parcels and I ended up receiving a parcel intended for somebody from a completely different seller. I reported the issue. I sent photos as requested by Vinted. Yesterday they inform me that I have forfeited a refund as I didn't reply within the specified time, despite photos and dates all being on the same email trail. Vinted is a jumble sale for the techno age. When it works, it's great, when it doesn't it is usually down to their postal partners in crime. Where they fail is the lack of human customer service and moral scruples.

I’m convinced this company is a scam. I just made my first purchase yesterday and they permanently banned me and closed my account without warning. The item I purchased was not counterfeit nor expensive, so it shouldn’t have raised red flags. A quick google search (before purchasing) indicated that I could use my Mastercard gift card I had recently received for my birthday, so I thought I would use it to get myself something.

Within 15 minutes of using my card to purchase, my order was automatically cancelled and I was banned permanently without warning. The statement they gave was incredibly vague, so my only guess is they didn’t like the fact that I used a Mastercard gift card… but why wouldn’t they just give a heads up message at checkout… or a different payment method option? I was never given the warning or option. And again, I’m just surmising that this is the “reason” for my ban; The language is so vague that I’m still not exactly sure what happened.

Customer service is basically non existent and they’ve still never answered my emails. There’s a running joke that Vinted eventually bans every user… and I’m finding that to be true. STAY AWAY FROM THIS COMPANY

If I could leave 0 stars I would. Unless you want to be scammed I would advise staying very clear from this site. I sold my 1st item on here, used their shipping label item was delivered the very next day. Buyer claims to not have received it. Payment has been suspending with vinted claiming they are investigating which could take 35 days for what reason exactly when they provided the label and in 2 seconds you can see on the Aus Post website it's been delivered. DO NOT use this site unless you want to give your items away for free. 1st time and last time I EVER use this site. Absolute joke and a total scam.

I sold a pair of UGG shoes my first time ever on Vinted for $60 paid $27.84 for shipping myself because when I got to the USPS I didn't have the shipping lable printed that Vinted gave me sold shoes on Sunday the customer got them that Friday and Saturday morning at 5:52 Am Vinted refunded the customer her money and said it was because I didn't use there shipping lable so I contacted the buyer and ask her to send the shoes back her reply was they were gifted and Vinted didn't refund her they have our conversation/messages showing I paid shipping sent her the receipt and proof they were delivered she said she confirmed on the app she received the shoes I have sceen shots of everything but Vinted want give me the money im owed so to me it's FRAUD I don't have my shoes or money how is Vinted a legit business when the only customer support is a chat bot no live agent

Permanently banned me for no reason at all. They are not to be trusted as I am not the only one that they have harmed in their fraudulent activities. You can not talk to a person, you can not get fair resolution and they are one of the most fraudulent companies I have ever seen. Buyer and Seller beware. This will not last long as a platform due to the illegal activities they are engaged in.

Vinted is the worst place to buy and sell as an online seller. Not only the website is not intuitive for sellers, but the back end for sellers is of very poor quality (no keyword search for listings). Seller support is beyond bad, they just send you templates. Worst, they take action proactively on your account and listings which make no sense and act as judge, jury and enforcer. Avoid at all cost if you can.

It’s Frustrating—really Frustrating— To Have your Account banned after less than a week on Vinted. 1 star

I was banned from Vinted for posting a picture of a purse describing it has hardly used. No notification stating what I did wrong until I signed on and got a notification. But still not an explanation of what happened. Good luck Vinted obviously from your 2 star rating I am not the only person that has had a bad experience. 😊

Twice now I have had issues with Vinted so called Customer services. On one of the occasions I purchased a jacket and it said it had been delivered and the “I have an issue” button was not there. I used their “contact us” button and stated my issue only to be told by a chatbot that someone would be in touch. This went on for 2 weeks each time I got the same message when no-one came back to me after the 24-48 hr period. Eventually another AI agent stated because I didn’t press the “I have an issue button” there is nothing they can do. End result in both occasions I lost the product and my money and hate Vinted..

Vinted really needs to improve their customer service and their “Contact Us” options because you literally get nowhere with them. It feels like you’re talking to people who don’t even understand what they’re looking for or what the issue is. 🤦🏻‍♀️

They removed one of my listings claiming that I couldn’t use a brand name, even though there was NO brand name mentioned anywhere in my listing. I specifically listed it under “No Brand” because it has no brand. LOL. So I contacted them and provided proof that I did not mention any brand and that I correctly selected the “No Brand” category.

Their response? They sent me the exact same policy information, told me to read it, and then closed the case. 🤦🏻‍♀️ They completely ignored the fact that I had already followed the policy and was simply asking them to review my listing properly.

Their seller badges are another issue. I had the fast-shipping badge because I consistently shipped my orders within 24 hours. Then, because ONE item took a few days to ship, they immediately removed my fast-shipping badge. Meanwhile, every other item was shipped within 24 hours, yet the badge still hasn’t returned. How does that make any sense?

Vinted really needs to improve both their customer service and the way their system handles seller badges. The policies and automated systems seem inconsistent, and when you try to get clarification, you’re basically given a generic response and your case gets closed.

If I could give zero Stars I would. New to the program and I'm driving all over town to find a shipping location for whom their contracted with speed X. So far they evolving clothes or no longer in existence. Do better for the service you're providing. We should not have to drive all over God's creation to ship something out to someone who has respectfully purchased the item.

Probably the worst customer service I’ve ever experienced. Received an item significantly not as described. Not only the wrong colour but wrong size. Seller expected me to pay the return postal costs. I reached out to Vinted customer service and after battling with an unhelpful repetitive bot I made contact with a human who said it’s always up to the seller if they want to cover the cost of returning. Absolutely dreadful experience. The agent kept ending every message with “thank you for understanding” . Well I didn’t understand or appreciate the “customer service” …. That should be zero customer service.
Am returning back to EBay who always look after buyers when seller is at fault.
I’d give zero stars if I could.

Probably the worst company I have ever dealt with. Except they do not deal with anything. I am not sure what is at the end of their responses, but they do not deal with anything. In my opinion it amounts to theft, how they disregard a customers concerns. I never received a parcel which cost over £100 and they banned the seller, yet didn't give me a refund. They then banned me for going to my bank to claim the money back after not being helped for over three months. Said I had broken their standards. Funny thing is they have no standards.

Like thousands before me have experienced, Vinted platform customer service is beyond a disgrace and should be investigated by an appropriate authority. Individuals, seller and buyers, daily losing out as problems are not being resolved resulting in liss on some form or other. Avoid this platform.

Have used Vinted for years and genuinely loved it. However, AI has ruined the company have banned my account and tried appealing multiple times you just get AI reposnes. So much negativity is being spoken about regarding Vinted on multiple platforms. Please get rid of AI and give people there 5 star accounts back

Got banned for no reason. Contacted legal Vinted, they had 30 days to reply by the law. Still nothing, next step Small court! Account: rustey11