United Kingdom
Review of Vinted COM
Customer service is awful, my account was blocked because of potential fraudulent activity. Without any information they immediately blocked me with very little explanation. I have waited about 3 weeks after it initially happened, after appealing, explaining, sending photos and they still haven’t approved my account. I think it’s a shocking way to treat honest customers and I’d urge everyone to find an alternative.
Review of SEUR
Why do they still exist? Why do companies use Seur? As soon as I see Seur as delivery company I know there will be problems and I will never receive my package. It's absolutely unacceptable!!
Review of Holafly
I was never able to activate the sim card. I bought unlimited data for Morocco. The customer service is non existent and consists of AI bots responding with messages that make no sense at all. It is extremely inconvenient, frustrating and unprofessional. If I receive an actual response regarding my refund I will consider altering this review.
Reply from Holafly
Hello, Lynne
We sincerely regret the difficulties you faced when trying to activate your eSIM plan in Morocco and for the challenges you encountered with our Support team. We understand how frustrating and unexpected this must have been, and we truly value you sharing your feedback as it helps us take the necessary steps.
Please know that we’ll be contacting you shortly to review your case in detail, assist you with your refund request, and ensure you receive the support you deserve. Your satisfaction is very important to us, and we’re committed to providing you with a proper resolution.
Kind regards,
Juliana O.
Customer Experience Analyst from Holafly
Review of Luvly
***update***
They refunded me the full amount.
Scam. I had the same experience. The subscription does not appear on app store subscriptions. They charged 85.95€ after I had cancelled.
Review of theenchantedwardrobe.co.uk
***update***
Only one of my emails was sent late in the evening, the others were sent in the morning. I find it frustrating that I received an immediate response to the one star review. It seems that you spend a great deal of time and effort replying to negative reviews when you could be dealing with actual orders. Your orders are time sensitive since many are birthday presents (for children!) so if you find it difficult to deal with the volume of work, I suggest you are upfront about the likelihood of the items arriving when stated.
I placed an order on July 10th for my son's birthday. It was meant to arrive on July 14th/15th but I still don't have it. I have send 4 emails and have had no reply. I much prefer to support small businesses and understand that people are dealing with personal situations which makes it difficult to ship as quickly as massive businesses like Amazon but the lack of communication makes me feel like I've been scammed. I have requested a refund and will update this later.
Reply from theenchantedwardrobe.co.uk
**Update** Hi Lynne, I just wanted to update my reply here to confirm that checking the tracking your parcel has been delivered today.
**Update** Hi Lynne, I'm afraid that if you check the emails you sent, you did send 2 in the night, at 22:00 and 23:37. I do take effort in replying to negative reviews, because why wouldn't I defend myself against reviews that are visible to the public, and in some cases are not entirely factual. I know orders placed are time sensitive and have run my business, by myself, for 4 years - I understand nearly all orders placed are time sensitive and required for a particular occasion. You did of course receive an immediate response, because it is important that I do so in the case of a negative review so that I can try resolve it as quickly as possible. I have also reached out to you by email, but not received a response only an update here.
Hi Lynne,
Sorry to see you have left a 1 star review. I have already emailed you with regards to this review that you have left. I would like to firstly state that I am not a most certainly not a “scammer” and I personally find this comment to be very offensive and a personal attack especially when words like that can damage a business. I would just like to also state that you was not given, or told, that your item would be delivered on the 14th/15th July. You were given an Estimate dispatch date of 15th July - this is clearly shown on your order confirmation that you had received. With regards to the emails missed. I can see I have missed 2 from yourself and these 2 were sent late into the evening. I work as hard as I can to ensure I get emails answered and customers orders made and dispatched as quickly as possible, but I have to say I am only 1 person and emails sent late in the evening and in the middle of the night do not get responded to straight away – unfortunately on this occasion they we’re missed which I apologise for. You have emailed me just this morning at 09.42am to state you wanted to cancel the order and to give you a refund this email was sent at the exact time that I had just mark your order as dispatched. I have actually upgraded this to a recorded delivery to ensure this arrives safely with you.
Within the email that has been sent to you this afternoon I have asked you to remove this review as I find it to be unfair considering the times of the 2 emails that were missed and the fact that you emailed just this morning as I was marking your item dispatched. Your item is now with Royal Mail and I hope delivery will be made swiftly.
Please do reach out to me by email and I hope to hear from you.
Kind Regards