Vinted NL Reviews 

I would strongly advise against using Vinted.

In just 6 months, 6 of my parcels were lost. One parcel was returned because the buyer did not collect it, but I never received the package back and I was not refunded either.

The worst experience was when a buyer falsely claimed that I was selling a counterfeit item. I provided everything Vinted requested: original invoices, order confirmations from the retailer, and all additional photos. Despite repeatedly sending reminders and resubmitting the documents because Vinted was not responding, I had to wait more than 5 weeks for an answer.

When they finally replied, they claimed that I had failed to respond to their messages, even though I had sent all requested evidence multiple times. Based on this, they decided that my item was counterfeit, permanently blocked my account, and kept my money.

This is completely unacceptable. Their customer support is extremely slow, communication is poor, and they do not properly investigate disputes. As a seller, you are not protected and risk losing both your items and your money.

In my experience, Vinted failed to handle lost parcels, failed to provide adequate customer support, and unfairly penalized me despite clear proof of authenticity.

I would not recommend this platform to anyone.

The coverage of countries is amazing! The platform is professionally designed to serve different languages.
Unfortunately some destinations require a long unusual time to deliver. My experience is with 2 parcels that required more than 3 weeks to be delivered. Me the seller and the buyers thought the parcels were lost!
It would also be appreciated that if the buyer does not collect his order, Vinted should not cancel the order. The seller should be paid. It is the buyer lack of reaction.
Keep theogonie work and thank you !!

Vinted works really well and feels much safer and fairer than sites like eBay because there's no uncertainty around shipping. The shipping part is a huge breakthrough.
However, occasionally the courier companies will change drop off locations. I pick the places you can pick up outside office hours, only to find my package is redirected somewhere across town and I have to wait 5 days until my work schedule and their opening hours work.
That's my only beef really. Other than that, they have come up with a great concept.

Account got blocked for selling ‘counterfeit’ products, while clearly all me DVDs are originals… took 10 days to unblock.

And the referral system doesn’t work, support doesn’t WANT to help even though all proof has been supplied.

If you ignore these issues, no complaints.

Leuk concept, maar wanneer het misgaat heb je niks aan de support. Schoenen gekocht die als nieuw geadverteerd werden. Bij aankomst bleek het een productiefout te hebben (kleurverschil in het paar welke niet op te maken was op de geadverteerde foto’s).

1. Verkoper gaf toe dat die er vanaf wist maar dat ik het maar moest opmaken uit zijn foto’s.
2. Support ingeschakeld. Los van dat ze zelf niet binnen de gestelde termijnen reageren, krijg je een beslissing die gebaseerd is op zo een kromme redenering als maar kan en aangeeft dat ze het beklag inhoudelijk niet eens gesnapt hebben.

“Hello XX,

Thank you for your message.

We reviewed the photos you sent and compared them with the seller’s listing. Based on the information available, the item match the listing description.

The item colour matches the listing. Please keep in mind that colour can sometimes look slightly different in photos because of lighting, screen settings, or the angle of the photo.

In this case, we can’t approve the item return because the item(s) match the listing description. The transaction will be completed and the payment will be released to the seller.

You can find more information about returns and refunds here: xx

You can still contact the seller directly to see if you can agree on a solution together.

For future purchases, you can ask sellers for more information or extra photos before buying by selecting “Ask seller” on the listing.

Thank you for your understanding.

Roua || Vinted”

Communication via the app goes super smoothly.

Love it! Easy to sell an buy

In times where everything is getting more and more expensive, Vinted is a great way to buy new clothes on a budget… and also better for our planet!

I'am writing this to express my deep dissatisfaction with your so-called "buyer protection." In practice, Vinted offers no real protection against scammers. The term "buyer protection" is highly misleading.

When a dispute arises, VINTED always choose the easiest way out instead of conducting a proper, thorough investigation. As a result, scammers are rewarded and honest buyers are left disadvantaged.

I want to make it clear that I will never, ever buy anything through Vinted again. Your platform is far too vulnerable to fraud, and as a buyer, you are completely powerless.

I strongly advise others against buying anything via Vinted.

This writing is to express my extreme dissatisfaction and concern after a very bad experience on VINTED platform. I believe I have been scammed two times,and your team has failed to properly address the issue.

First scammer;

What happened:

I purchased a Samsung S22 Ultra with a broken glass screen. The original advertisement showed two phones for sale:

An S22 with broken glass and other
with a broken motherboard both 512 GB storage

I agreed to buy the S22 with broken glass. The seller sent me a Vinted payment link, which I paid without issue.

What I received:

When the phone arrived, it turned out to be an S22 with only 128 GB of storage — not the phone I agreed to buy, and not matching the description I based my purchase on.

What I did:

I reported the problem to the Vinted team. They asked me to send a photo of the phone I received, which I did.

VINTED response:

To my shock, Vinted replied that the photo I sent is "consistent with the advertisement description." Vinted team has shown absolutely no willingness or responsibility to actually understand my problem. You completely ignored the core issue: I received a different phone (128 GB) than what I believed I was buying (phone with 512GB)

I expect Vinted to take responsibility as a platform and protect buyers from fraud. Currently, it feels like you are protecting the scammer instead

The second time I was scammed was when I bought an iPhone 16 Pro Max. The phone I received turned out to be a fake. When I confronted the seller about this, they immediately sent me a return request.

To my surprise, the Vinted team told me that I had returned a different phone than the one I received. They made no effort to understand the reason for the return even no question about how a conclude that the phone fake is and why the seller accept with out any questions te retour the phone.
I want to thank the VISA Card lawyer -without them, I would have lost €788.15 euro.
My advice: never, ever, ever buy anything from Vinted. Be very careful and don't trust "buyer protection" ."VINTED Buyer protection" is highly misleading.

Until now I have no issues with vinted, everything runs smoothly.

Update:
I've requested they show me a bank statement, showing they've transferred the amount into my bank account.
As reply, the ticket got ended, stating they've done what they could, but I'm not getting my money.

It's probably to no avail, but I'll check on the website of the police, as it is theft and I have the proof, I'm just not willing to sent Vinted my private bank statements if two months. They can check they're own account.
- - - - - - - -
Started fun. Selling something, getting money into your Vinted wallet and spending that on Vinted again (in my case, as you can also have it paid into your bank account).
The first month it went rather quick. Money being paid by Vinted, as soon as the buyer has excepted your item.
After a month, Vinted started to pay within 2 days, also stated in their email, as "at the latest on *date* and *time*". They indeed didn't pay a second sooner.
In April I bought something described as black, but was blue. Went thru the proper channels to deny the item. I would get fully imbursed, and within 5 days. Straight away I got a message the money was paid. This was on 01/05/2026. I waited a couple of days. Nothing. I contacted Vinted via chat, as that's the ONLY way. Response was they still had 25 days by law. That's now run out and for days I'm in a back and forth battle about how I have to prove I've not got the money. Every time I sent another screenshot of my bank account, I get a reply they need 'so and so' shown on the image, that's happened 4 times now. I'm getting nowhere. Plus you can only sent screenshots via your images, but they are now requesting 2 MONTHS of bank statements, showing everything! I kid you not.

I can't fight Vinted as a mere customer.

So to not bore you all even more: it's fun, till something goes wrong. Vinted it's KOPERSBESCHERMING is clearly not protecting you from Vinted itself.

Vinted generated a wrong shipping label that sent my package to the wrong address. I followed every instruction correctly, this was entirely their system's fault. Despite that, I received no apology, no explanation, and no attempt to investigate or recover the package.

Customer service is virtually unreachable. After a month of trying, I got nothing, no response, no resolution, just silence. It feels like their attitude is "your problem, deal with it" even when the mistake is clearly on their end.

Avoid if you're sending anything valuable. When things go wrong, you're completely on your own.

Great site for buying and selling! less costs, quick response, easy to load advertisements and easy to navigate

The first time I sold a lot of things in a short time and when I came with the second load of items to sell, it just doesnt sell, what kinda feels like strange and frustrating.

i do love that I can buy things from France and Spain , these items are more unique Which i Like to have. Something that my neighbours dont have.

I like the app

This is the absolute worst experience I have ever had.They blocked my listing for absolutely no reason. I provided every single invoice, shipping label, and photo required to prove the item is 100% authentic, but they completely ignored me. When I relisted the item with all the proof attached, they banned my account entirely!To make matters worse, I was still waiting for a refund because a scam seller refused to ship an item I bought. It is disgusting how they protect fraudulent scammers while banning honest people who follow the rules. Never again!

They block your account for no reason and steal your money. Even if you contact them to claim what is rightfully yours, they keep replying with the same automated response. Be careful and protect yourselves from being scammed by this app.

Bad customer service

Human customer service give general answer and closed conversation himself/herself.

It's a very good place and opportunity to sell different things. Easy to use. I got my money on time. But I would like the things that i sell to be seen more. Some of thins stayed long. Totally i have good experience.

I bought a new Ralph Lauren shirt for €30 and it got lost. I got my money back, but now I would have to buy the same shirt in the store for €129.95. I told them that I would think it would be fair, from a customer service perspective, if they could give me a voucher, because I was very happy at first and now I am very disappointed. I have also referred people to them.

I asked for a voucher (which I think is at least a nice gesture), but I have not heard anything anymore.

I am completely done with them and have deleted my account.

It happens regularly that they lose items.